A research report submitted to the faculty of Management,
University of the Witwatersrand in partial fulfilment of the
requirements for the degree of Master of Management (in the
field of Public and Development Management) / The democratisation of local governmsnt requires effective communication structures.
The current methods of communicating changes and developments to employees
of the Sebokeng Town Council are: top management discussions, notice-boards and
informing those affected. Their ineffectiveness is shown by the poor knowledge of
local government issues revealed in a council characterised by adversarial union-management relations.
Management appears to play a minimal role whilst shopstewards dominate the
process of communicatlng changes to employees and the grapevine is said to
provide information most timeously. The quest for change and for a two-way
cornmunlcatlon process were endorsed strongly. Consultative meetings, discussions
involving union representatives and informal worker discussions are the preferred
methods of communication.
It is recommended that a change management process be triggered by the
researcher facilitating a more inclusive management-employee workshop to discuss
the findings, establish an internal communications structure and explain how to
disseminate information through briefing groups. / Andrew Chakane 2018
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:wits/oai:wiredspace.wits.ac.za:10539/24644 |
| Date | January 1995 |
| Creators | Folose, Nkululeko Gladstone Victor. |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Thesis |
| Format | application/pdf |
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