M.Sc. (Nursing), Faculty of Health Sciences, University of the Witwatersrand, 2009 / The purpose of this study is to undertake an interpretive, descriptive meta synthesis of
available literature of primary qualitative research findings on patient satisfaction with
nursing care of adult patients in hospitals across the world. The study addresses the question
about the experiences and expectations of adult patients regarding nursing care. It is argued
that patient satisfaction provides a meaningful focus for improving quality of care, planning
and evaluation of health care services.
The data collected in this study were from the identified articles from a range of databases
including Science direct, PubMed, CINAHL and EBSCO host. The findings reveal that 13
studies met the inclusion criteria. Four of these were undertaken in the Sweden, two in the
USA, two in the UK, and one each from China, Iceland, Ireland, Greece and Western
Australia. The population study sampled was 341 adult patients in the included primary
research reports. The total population comprises of 132 males and 166 females.
In the literature 49 themes were derived which were synthesised to four new themes namely:
Caring, quality of care, communication and information, professional technical skills and
competence, organizational and environmental factors. Therefore, this study focuses on these
five themes that contribute to patient satisfaction.
In conclusion, this study points out that despite the dissatisfaction with nursing care, some
satisfaction were experienced and that these should be used for those considering whether or
not to use patient satisfaction views and opinions in the care.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:wits/oai:wiredspace.wits.ac.za:10539/7377 |
| Date | 20 October 2009 |
| Creators | Chawani, Felesia Samuel |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Thesis |
| Format | application/pdf |
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