In recent years, an understanding has emerged that the federal government needs to run more efficiently and improve accountability. As companies are accountable to shareholders, the federal government is accountable to taxpayers. Under the Government Performance and Results act of 1993 (GPRA) every major federal agency must be able to set goals, measure performance, and report on their accomplishments. The DoD and the Navy have been working to develop base management and quality standards, to improve the efficiency and improve accountability of base management. To meet GPRA requirements, realize potential fiscal savings, and ensure that the requisite levels of service are provided, measurable Navy wide performance standards for key services must be developed. (OPNAV, 1995) This thesis examines the difficulties the Navy has had in trying to establish performance measures for their shore installations. Further, it will review current performance measurement models used in the public sector and recommend a model that best fits the Installation Core Business Model in order to aid installation commanders in meeting GPRA's performance requirements.
| Identifer | oai:union.ndltd.org:nps.edu/oai:calhoun.nps.edu:10945/9320 |
| Date | 06 1900 |
| Creators | Schriver, Karan A. |
| Contributors | Euske, Kenneth J., Gates, Bill, Naval Postgraduate School (U.S.) |
| Publisher | Monterey, California. Naval Postgraduate School |
| Source Sets | Naval Postgraduate School |
| Language | en_US |
| Detected Language | English |
| Type | Thesis |
| Rights | Approved for public release, distribution unlimited. |
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