The thesis is focused on opportunities for improvement of the hotel's quality management. The main goal is to evaluate and improve current quality management in the chosen hotel with emphasis on the National quality system. The system should come into effect latest in 2015 and it is based on requirement of quality management systems such as the EFQM Excellence model and ISO 9001:2009.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:114011 |
| Date | January 2011 |
| Creators | Straňáková, Eva |
| Contributors | Indrová, Jarmila, Bakos, Tomáš |
| Publisher | Vysoká škola ekonomická v Praze |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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