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Doplňkové služby utilitních společností jako nástroj retence zákazníků / Additional services of utility companies as an instrument of customer retention

The thesis deals with usage of additional services as a marketing technique of utility companies after the liberalization of natural gas and electricity markets. Aim of the thesis is to design a portfolio of additional services that will provide a utility company with a loyal customer base. The portfolio is based on analysis of theoretical background as well as analysis of current supply of additional services on Czech and foreign utility markets.

Identiferoai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:124815
Date January 2012
CreatorsKoudelka, Martin
ContributorsVávra, Oldřich, Pokorný, Miloslav
PublisherVysoká škola ekonomická v Praze
Source SetsCzech ETDs
LanguageCzech
Detected LanguageEnglish
Typeinfo:eu-repo/semantics/masterThesis
Rightsinfo:eu-repo/semantics/restrictedAccess

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