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CRM systém pro zpracování reklamací s použitím čárových kódů / CRM System for Return Merchandise Authorization Processing with Support of Bar Codes

This graduation theses treats of the CRM systém for return mechandise authorization processing with support of the bar codes for the organization Digilive s.r.o. The systém should improve and modernize work of the employees and the clients in the process of attending the sales return. The systém will contain two kinds of the users. The client can make sales returns and view data about his sales returns. The employee can edit all data about the sales returns and the clients. The employee segment is implemented with the five-dimension model access data.

Identiferoai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:236765
CreatorsHorák, Zdeněk
ContributorsWeiss, Petr, Rychlý, Marek
PublisherVysoké učení technické v Brně. Fakulta informačních technologií
Source SetsCzech ETDs
LanguageCzech
Detected LanguageEnglish
Typeinfo:eu-repo/semantics/masterThesis
Rightsinfo:eu-repo/semantics/restrictedAccess

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