Aim of this thesis is to evaluate a current state of the company ticketing tool. The evaluation is going to be performed using analytical methods. Enhancement proposals for process tuning and an effectivity increase of operational IT teams are going to be elaborated based on results of analyses in relation to the strategical company targets and ITIL best practices.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:416903 |
| Date | January 2020 |
| Creators | Zechmeisterová, Olga |
| Contributors | Zápotočný, Matej, Klusák, Aleš |
| Publisher | Vysoké učení technické v Brně. Fakulta podnikatelská |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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