Aim of this thesis is to show practical usage of Six Sigma tools. Six sigma is considered a system of quality control, managerial style or methodology. It is always supported by solid data as it originates in statistics.. Concept is used for improvement of current processes, design of new ones or their better management with one ultimate goal -- refinement of business results. Core of its success is a customer oriented focus and expectation fulfilment. Six Sigma tools can be employed across all business actvities from manufacture to administration. Practical part describes employment of Six sigma tools in four separate chapters. Tools were applied on a real existing company. I am focused on Voice of Customer in the first chapter, which is essential for all other activities across company. Its strong feature is customer feedback. Next chapter deals with 5S tools and their implementation in manufacturing plants and their benefits for company. Third and last chapter describe two projects, which were implemented to back office. Refinement processes were based on DMAIC procedure. Their goal was to accelerate pricing process and sublime output, which is critical for management decision.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:71945 |
| Date | January 2010 |
| Creators | Prepletaná, Miroslava |
| Contributors | Hykš, Ondřej, Vargas, Gita |
| Publisher | Vysoká škola ekonomická v Praze |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
Page generated in 0.0056 seconds