This thesis is focused on the example of process approach used as the tool for quality management in a real company. The aim of this paper is to get readers acquaint with quality control management eight principles from the ISO/IEC 9001 perspective. The thesis then elaborates the practical site of process management approach. The paper describes process management evolution stages, its benefits, there are introduced specific types of modelling methods and ways for process performance measurement. The implementation of process approach is then shown on practical example. The thesis's practical part provides process charts for key organization processes drafted according to the one selected modelling method, descriptions for such processes, suggestions for change aiming to process optimisation and finally also proposes measurable process performance indicators.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:74753 |
| Date | January 2010 |
| Creators | Skokanová, Jana |
| Contributors | Oškrdal, Václav, Plášková, Alena |
| Publisher | Vysoká škola ekonomická v Praze |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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