Organizational citizenship behaviors (OCBs), including interpersonal helping, have traditionally been framed as explicitly positive behaviors with positive outcomes. The present study extended both theory on negative outcomes of OCB and the challenge-hindrance framework by applying the appraisal perspective of the challenge-hindrance framework to the study of helping events. The study employed an event sampling method that asked participants to report critical incidents of helping events that occurred at work. Results showed that perceived help difficulty predicted hindrance appraisals of help, but daily workload did not. This suggests that the content of helping event is more important than circumstantial factors surrounding the event in predicting stress appraisals.
| Identifer | oai:union.ndltd.org:ucf.edu/oai:stars.library.ucf.edu:etd2020-1034 |
| Date | 01 January 2020 |
| Creators | DiStaso, Michael |
| Publisher | STARS |
| Source Sets | University of Central Florida |
| Language | English |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | Electronic Theses and Dissertations, 2020- |
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