This study is a mixed methods investigation, based on a case study of The Ottawa
Hospital’s recent and ongoing implementation of an integrated performance
management system (IPMS). It is the first empirical investigation to identify the
reasons why Canadian healthcare leaders choose to implement an IPMS in a
hospital setting, the core components of hospital-based IPMSs, the challenges that
senior leaders face when implementing such systems, and how these challenges
might be mitigated to increase the likelihood of a successful implementation. Key
findings include the need for senior leaders to carefully consider organizational
culture prior to fully implementing an IPMS, engaging physicians early in the journey,
and coordinating the implementation so that knowledge, skill, and expertise, as it
relates to the IPMS, are distributed across the organization in tightly knit waves.
Recommendations for future research include the development of frameworks for
the design, implementation, and use of IPMSs
| Identifer | oai:union.ndltd.org:uottawa.ca/oai:ruor.uottawa.ca:10393/30237 |
| Date | January 2013 |
| Creators | Bourque, Christopher J. |
| Contributors | Miles, Michael |
| Publisher | Université d'Ottawa / University of Ottawa |
| Source Sets | Université d’Ottawa |
| Language | English |
| Detected Language | English |
| Type | Thesis |
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