Detta examensarbetet har utförts vid Scania AB i Södertälje. Syftet var att genom en fallstudie undersöka möjligheter till ökad produktivitet och minskade slöserier genom införandet av en ny verkstadslayout. Examensarbetet baseras dels på en litteraturstudie där ett antal leanprinciper, olika sorters produktionssystem och layoutarbete behandlas samt en empirisk studie på Scania AB. Fallstudien var uppdelad i tre faser:  Kartläggning av nuläget  Layoututformning  Analys av den föreslagna layouten Till kartläggning av nuläget utfördes en datainsamling. Datainsamlingen bestod av både tillhandahållen sekundärdata från fallföretaget samt primärdata från egna mätningar, observationer och intervjuer för öka arbetets trovärdighet. Utifrån datainsamlingen gjordes en analys av nuläget där problemområden identifierades och dokumenterades. Analysen visade främst att Scania AB hade problem med långa ledtider och svårigheter att hålla FIFO på grund av höga PIA-nivåer. En stor anledning till de höga PIA-nivåerna gällde en organisatorisk uppdelning av produktionen i två delar med en stor mellanbuffert mellan de båda delarna. De identifierade problemområdena, cykeltider samt prognos för framtida behov användes sedan som inputparametrar vid layoutarbetet som följde Muthers (1961) metod Systematisk Layoutplanering (SLP) . Slutresultatet blev ett layoutförslag som ökade produktiviteten med ca 37% och minskade mängden slöserier på flera plan. Bland annat uppskattades ledtiden kunna sänkas från cirka 5.4 dagar till cirka 1.5 dagar och mellanbufferten helt byggas bort. / This thesis has been carried out at as a single case study at Scania AB in Södertälje, Sweden. The purpose of the study was to examine possibilities to increase the productivity and eliminate waste through the implementation of a new workshop layout at Scania’s crankhaft production. The thesis was based on a literature study where different lean principles, production systems and layout shaping were covered as well as an empirical study at Scania AB. The case study was divided into four phases:  Mapping of present state  Layout shaping  Analysis of the proposed layout A data collection was carried out before mapping the current state. The data collection consisted of both given secondary data from the case company and the primary data from own measurements, observations and interviews in order to gain credibility to the study. With the collected data an analysis of the current state was done where problem areas were identified and documented. The analysis mainly showed that Scania AB had problems with long lead times and difficulties to maintain FIFO due to high WIP-levels. A significant reason to the high WIP-levels was the result of a big inventory between the two organisational departments in the workshop. The identified problem areas, cycle times and future sale forecasts were then used as input parameters to develop a new layout using Muther’s (1968) method Systematic Layout Planning (SLP). The final result rendered in a new layout proposal which increased the productivity with 37% and eliminated waste in different areas. The lead time was estimated to decrease from the initial 5,4 days to 1,5 days with a significant decrease in the inventory mentioned above.

In current market conditions, even a healthcare facility has to stack up against competition. An effective quality control of the health care provided, and an excellent perception of customers' needs are crucial, in order to achieve this objective. Customer satisfaction represents important feedback from the clients. Taking this into account, any healthcare facility should measure and evaluate satisfaction of the customers, having as an objective, a permanent improvement of the services provided. The aim of this thesis is to measure healthcare quality in a healthcare laboratory through evaluation of a questionnaire survey on patient satisfaction. The thesis consists of a theoretical and an empirical part. The theoretical part describes quality control systems in healthcare laboratories, defines the concepts of product, marketing and marketing mix "C". It also focuses on the patient, as a priority customer of the healthcare system, and defines the main reasons for examining their satisfaction. The empirical part gives firstly, an overview of activities of a particular healthcare laboratory. Subsequently, it describes the research performed and interprets the data received. There are 69.7 % of patients satisfied with the provided laboratory services. The satisfaction is determined by their age and by...