<p>Every business is subject to service failures. The process of correcting these failures and turning disappointed customers back into happy ones is called service recovery. This is particularly important in the hotel business, where there are many moments of truth where customers may become dissatisfied. To further complicate things, service recovery is a process where you may have to correct errors of others - people beyond your control. The research field is relatively new and there are no turn-key solutions as to how to systematically work with service recovery. That is why we study three big hotels with the purpose to compare how they do it. Through a series of interviews with key personnel we conclude that size is a determining factor for the need of systematic service recovery work, and that size does not affect the advantages of working with service recovery systematically.</p>

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Baud-rate clock recovery (CR) is gradually gaining popularity in modern serial data transmission systems since these CR techniques do not require edge-samples for extracting timing information. However, previous baud-rate techniques for high-speed serial links either rely on specific 4-bit patterns or uncorrelated random data. This work describes the modeling and design of analog filter front-end aided baud-rate CR schemes. Unlike other baud-rate schemes, this technique is not constrained by the properties of the input random data. Firstly, the thesis develops a hardware-efficient baud-rate algorithm that requires only the slope information of the incoming random data. Called modified sign-sign minimum mean squared error (SSMMSE), this algorithm adjusts the clock sampling phase until the slope is zero through a bang-bang control loop. Secondly, the performance of a modified SSMMSE phase detector is investigated and compared with a conventional edge-sampled phase detector. It is shown that, at severe noise levels, the proposed modified SSMMSE method has better performance compared to the edge-sampled method for equal loop bandwidths.Thirdly, the thesis investigates different hardware-efficient slope detection techniques. Both passive and active filter based slope detection techniques are demonstrated in this work. In addition to slope generation, the active filter performs linear equalization as well. However, the passive filter generates the slope information at higher speeds than the active filter and also consumes less power. The two filters are used to recover a 2-GHz clock by using an external bang-bang loop. In short, the thesis demonstrates that area and power savings can be achieved by utilizing slope information from front-end filters without compromising the performance of the CR unit.

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Recovery from the Great Depression began in March 1933, simultaneous to Franklin Roosevelt's inauguration. However, the pace of that recovery between that date and the Second World War was extremely uneven with some dramatic starts and stops. Between March and July 1933, manufacturing production rose 78%, production of durable goods was up 199%, total industrial production rose 57%, and the Dow Jones Industrial Average rose 71%.Then the economy contracted sharply again beginning in August 1933-the July 1933 level of industrial production was not reached again until August 1935. This paper addresses two questions. What factors were responsible for bringing about the sharp recovery in the spring of 1933 and what factors brought this short-lived economic surge to an end? (C) 2016 Elsevier Inc. All rights reserved.

Literature on recovery from anorexia nervosa indicates that research studies often exclude the experience of recovery from a subjective point of view. As a result there seems to be a lack of understanding as to what the process of recovery entails. The aim of this study is to explore the process of recovery from the participants’ perspective. The focus of this study is on the narratives of young women who consider themselves recovered from anorexia nervosa with or without formal treatment. Semi-structured interviews were conducted with nine young women who reported recovery from adolescent-onset anorexia nervosa. The resulting interview transcripts were subsequently analysed qualitatively using a narrative analytic perspective in order to explore the ways in which participants narrated their recovery experiences. Particular attention was paid to the subjective perspective of the perceived causes of anorexia nervosa, how participants narrated what it was like to be anorexic, how treatment was experienced and various aspects of the recovery process. The narratives of recovery suggest that recovery has diverse meanings, creates different expectations and has different manifestations for different individuals. The narratives suggest that, rather than a dichotomy within recovery, there are shades of recovery through which traces of anorexia emerge. Experiences of treatment too are not clear cut with a tension existing between resistance to treatment and dissatisfaction with treatment. By presenting these narratives, this study aims to explore the contradictions and difficulties within recovery experiences in order to extend that which is already known about recovery from anorexia nervosa.