Thesis (M.A.)--University of Hong Kong, 1998. / Includes bibliographical references (leaf 49-52).

Thesis (M.A.)--University of Hong Kong, 1998. / Includes bibliographical references (leaf 49-52). Also available in print.

Thesis--PlanB (M.S.)--University of Wisconsin--Stout, 2000. / Includes bibliographical references.

Facilitation is the use of dialogue as a strategic communication tool. It leverages the power of conversation to build shared understanding, generate new thinking, and affect an intended course of action. In the context of business communication, where complexity and change are mainstays, facilitation surfaces as a valuable communication tool for transforming unbridled complexity into meaningful knowledge. As a case study, The China-US Business Leaders Round Table (CUSBLR) provided a unique platform to explore the use and impact of facilitation on improving the level of discussion and participant engagement in business communication. My goal was to remodel the round table conversation as a facilitator. The experience of learning how to facilitate uncovered a number of insights and connections between facilitation and other domains, including design, leadership, and improv. This project therefore documents a process of inquiry and offers a new framework for understanding facilitation.

Thesis (Ph. D.)--University of Toronto, 2004. / Adviser: Lynne Howarth. Completed at Faculty of Information Studies, University of Toronto. Includes bibliographical references (leaves 221-234).

Thesis (DBA) --Victoria University (Melbourne, Vic.), 2008. / Includes bibliographical references.

Thesis (Ph. D.)--University of Nebraska--Lincoln, 1999. / PDF text: [2] p. abstract, vii, 132, a-i leaves : ill. Includes bibliographical references (leaves 127-132 of dissertation).

Univ., Diss.--Basel, 2005.

The research is based on a case study of an internal newsletter, Platform. The objective was to obtain more information about Transnet Freight Rail employees‘ thoughts on its effectiveness and the effectiveness of internal newsletters by using Platform as an example. The treatise explored the perceptions of employees and Transnet in terms of the effectiveness of the internal newsletter as a communication tool as well as their attitudes towards the newsletter as an information disseminating medium. A mixed methods approach was used for analysis in this study. The first methodological paradigm took an interpretivist approach, focusing primarily on analysing the content of the newsletter. The second methodological design was based on the positivistic theory approach and utilised a survey by questionnaire. One hundred and twenty (120) questionnaires were issued to Transnet Freight Rail employees representing the three regions: Central Region, Eastern Region & Western Region and the Head Office of which 120 (100 percent) were received back by the deadline. Of these respondents 56 (46,66 percent) said that they find Platform very relevant as an internal newsletter. A further finding was that 68,33 percent of the respondents said Platform should stay as it is. About 58,33 percent of the respondents took 30 minutes to an hour to read the newsletter with ratings of 72,5 percent interested in communication from management, 65 percent in financial performance, 60 percent in news about people and 59,16 percent in departmental information. The main types of information required are about updates on business performance and safety news. The content of six editions of the newsletter was analysed. The newsletter editions used were from the latest one published counting backwards. The content of the newsletter varies in each edition and depends on the theme. There are similar themes that come up with every edition such as safety. The style of writing used is simple to ensure maximum understanding.

M.B.A. / The purpose of this audit was to investigate factors related to the communication structure at Western Platinum Mine. These factors had been investigated regarding their validity regarding all levels ofcommunication. The factors included the following: I. Top-Down Communication 2. Bottom-Up Communication 3. Lateral Communication 4. Objectives ofCommunication 5. Informal Communication 6. Meetings 7. Feedback 8. Written Communication 9. External Communication 10. General Attitudes towards Western Platinum Mine The researcher relied on both quantitative and qualitative research techniques. During the audit, analysis were carried out by means ofthe following data collection methods: • Individual focus interviews with top management, • Focus group discussions with junior level staff, and • Self completion questionnaires were completed by supervisors and middle management When comparing the conclusions with the research hypotheses a high correlation was evident between the original hypotheses and the information generated by the research. It was established that communication, at the lower levels, needs attention. Messages are totally distorted and employees rely on the " ... grapevine ... " Top Management's perception that communication is sound, was proved to be a fallacy. The research thus proved that the hypotheses in fact was in general accurate, correct and evident. As a result of the research a proper communication strategy was developed for Western Platinum Mine which could satisfy all the objectives...