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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.
11

Dual choice dental plan process of consumer choice /

Strevel, David Wesley. January 1980 (has links)
Thesis (Ph. D.)--University of Pennsylvania, 1980. / eContent provider-neutral record in process. Description based on print version record. Includes bibliographical references (p. 258-261) and index.
12

Dual choice dental plan process of consumer choice /

Strevel, David Wesley. January 1980 (has links)
Thesis (Ph. D.)--University of Pennsylvania, 1980. / eContent provider-neutral record in process. Description based on print version record. Includes bibliographical references (p. 258-261) and index.
13

Improving marketing performance through customer satisfaction : China /

Ho, Kit-fun, Polly. January 1995 (has links)
Thesis (M.B.A.)--University of Hong Kong, 1995. / Includes bibliographical references (leaves 74-78).
14

Customers' perception of the service quality provided by a well-established property management company in Hong Kong /

Lau, Ka-sing, Desmond. January 2001 (has links)
Thesis (M. Hous. M.)--University of Hong Kong, 2002. / Includes bibliographical references (leaves 92-96).
15

Essays on the economics of electronic commerce

Luo, Jifeng. January 2008 (has links)
Thesis (Ph.D)--Management, Georgia Institute of Technology, 2009. / Committee Chair: Zhang, Han; Committee Member: Li, Haizheng; Committee Member: Mitra, Sabyasachi; Committee Member: Narasimhan, Sridhar; Committee Member: Slaughter, Sandra. Part of the SMARTech Electronic Thesis and Dissertation Collection.
16

Customers' perception of the service quality provided by a well-established property management company in Hong Kong

Lau, Ka-sing, Desmond. January 2001 (has links)
Thesis (M.Hous.M.)--University of Hong Kong, 2002. / Includes bibliographical references (leaves 92-96) Also available in print.
17

Increasing customer satisfaction through employee satisfaction in a call center environment

Leah, Susan. January 2005 (has links) (PDF)
Thesis, PlanB (M.S.)--University of Wisconsin--Stout, 2005. / Includes bibliographical references.
18

A study of consumer expectation on design features of shopping centres in Hong Kong /

Kwok, Yee-mei. January 2005 (has links)
Thesis (M. Hous. M.)--University of Hong Kong, 2005.
19

An evaluation of service quality of shopping centres in Hong Kong : a case study of the Grand Century Place /

Au, Pui-shan. January 2007 (has links)
Thesis (M. Hous. M.)--University of Hong Kong, 2007.
20

The consumer-brand relationship amongst low-income consumers

Rimmell, Shereen 17 March 2010 (has links)
The nature of relationships that consumers form with their brands has been well documented in the marketing literature, but research conducted to date has not focused on the relationships that low income consumers form with brands, despite this being an extremely important market globally. Through understanding the consumer-brand relationships with low-income consumers better, companies have greater opportunities for new markets as well as leading to increased innovation. This paper highlights low-income consumers as value-conscious consumers through the brand relationships they have. Results from thirteen in-depth, face-to-face interviews with 13 women from Alexandra Township in South Africa are presented. Low-income consumers form many different relationships based on value, quality, choice and service, to name a few – with very few relationships being based on price. The low-income consumer requires trustworthiness, innovativeness and a willingness to do things differently. Understanding of their situation and a willingness of management to design processes and procedures around this is found to relate to improved relationships with an extremely brand-loyal market. / Dissertation (MBA)--University of Pretoria, 2010. / Gordon Institute of Business Science (GIBS) / unrestricted

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