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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.
151

Word-of-mouth : the effect of service quality, customer satisfaction and commitment in a commercial education context /

Teo, Raymond. January 2006 (has links)
Thesis (Ph.D.)--University of Western Australia, 2006.
152

Service recovery : a case study /

Yockel, Sharon Lynn. January 1997 (has links)
Thesis (M.S.)--Rochester Institute of Technology, 1997. / Typescript. Includes bibliographical references (leaves 40-42).
153

The construction of a model of qualitative evaluation to support the development of the policy and practice of measuring students satisfaction in a higher education institution.

Townley, Peter. January 2005 (has links)
Thesis (EdD)--Open University. BLDSC no. DXN088297.
154

An empirical study of the service-profit chain

Yee, Wai Yee. January 2006 (has links)
Thesis (Ph.D.)--Hong Kong Polytechnic University, 2006. / Adviser: C.L. Yeung. Includes bibliographical references.
155

Participation, coopération et développement : le cas du réseau des caisses populaires du Burkina Faso /

Ouedraogo, Saïdou, January 1994 (has links)
Mémoire (M.P.M.O.)-- Université du Québec à Chicoutimi, 1994. / Document électronique également accessible en format PDF. CaQCU
156

The impact of IT capability on employee capability, customer value, customer satisfaction, and business performance

Chae, Ho-Chang. Koh, Chang Eun, January 2009 (has links)
Thesis (Ph. D.)--University of North Texas, Aug., 2009. / Title from title page display. Includes bibliographical references.
157

An integrated dynamic model of service patronage behavior

Juang, Chifei. January 1996 (has links)
Thesis (Ph. D.)--University of Iowa, 1996. / eContent provider-neutral record in process. Description based on print version record. Includes bibliographical references.
158

Mathematical models for minimizing customer response time in two echelon supply chain systems

Lodree, Emmett January 2001 (has links)
Thesis (Ph. D.)--University of Missouri-Columbia, 2001. / Typescript. Vita. Includes bibliographical references (leaves 296-306). Also available on the Internet.
159

Evaluating consumer satisfaction with the morale, welfare and recreation service provision at the Anniston Army Depot

Hunter, Meghan, O'Neill, Martin Anthony, January 2009 (has links)
Thesis--Auburn University, 2009. / Abstract. Vita. Includes bibliographical references (p. 95-101).
160

Need-based consumer support behavior : a conceptual and empirical analysis /

Stockmyer, John L. January 1999 (has links)
Thesis (Ph. D.)--University of Missouri-Columbia, 1999. / Typescript. Vita. Includes bibliographical references (leaves 257-273). Also available on the Internet.

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