Global ETD Search

71	Exploring the effect of emoiton [sic] on time-elapsed consumer peceptions [sic] of servic [sic] a reexamination of the satisfaction construct / Martin, David Spencer, O'Neill, Martin. January 2005 (has links) (PDF) Thesis(M.S.)--Auburn University, 2005. / Abstract. Vita. Includes bibliographic references.
72	Motive, mode and satisfaction with e-tailing sites a technology acceptance perspective / Chang, Jun, January 2007 (has links) Thesis (M.A.)--University of Missouri-Columbia, 2007. / The entire dissertation/thesis text is included in the research.pdf file; the official abstract appears in the short.pdf file (which also appears in the research.pdf); a non-technical general description, or public abstract, appears in the public.pdf file. Title from title screen of research.pdf file (viewed on April 7, 2008) Includes bibliographical references.
73	Evaluating the impact of a loyalty program on brand loyalty : can loyalty programs produce deviations from established 'Dirichlet' patterns of repeat-purchase? / Sharp, Byron Malcolm. January 1999 (has links) (PDF) Thesis (Ph. D.)--University of Adelaide, Graduate School of Management, 2000? / Includes bibliographical references (leaves 134-145 and 157-158).
74	Partner satisfaction and renewal likelihood in consumer supported agriculture (CSA) a case study of The Equiterre CSA network Achuo, George, January 1900 (has links) Thesis (M.Sc.). / Written for the Dept. of Agricultural Economics, Macdonald College of McGill University. Title from title page of PDF (viewed 2008/08/04). Includes bibliographical references.
75	Managing employee customer service interpersonal exchanges in the hospitality industry a New Zealand hotel case study : a thesis submitted to Auckland University of Technology in partial fulfilment of the requirements for the degree of Master in International Hospitality Management, 2008 / Goodsir, Warren January 2008 (has links) Thesis (MIHM) -- AUT University, 2008. / Includes bibliographical references. Also held in print (144 leaves ; 30 cm.) in City Campus Theses Collection (T 647.94068 GOO)
76	Consumer responses after an unsatisfactory online apparel shopping and return experience : shopping orientation and perceived justice approaches / Cha, Seunghee. January 1900 (has links) Thesis (M.S.)--Oregon State University, 2010. / Printout. Includes bibliographical references (leaves 117 -124). Also available on the World Wide Web.
77	Driving retail store performance a service profit chain perspective / Stodnick, Todd Michael, January 2005 (has links) Thesis (Ph. D.)--Ohio State University, 2005. / Title from first page of PDF file. Document formatted into pages; contains xiv, 254 p.; also includes graphics (some col.) Includes bibliographical references (p. 211-233). Available online via OhioLINK's ETD Center
78	The effects of customer participation on service outcomes a fit perspective / Dong, Beibei, Zou, Shaoming. Evans, Kenneth R. January 2009 (has links) Title from PDF of title page (University of Missouri--Columbia, viewed on Feb 11, 2010). The entire thesis text is included in the research.pdf file; the official abstract appears in the short.pdf file; a non-technical public abstract appears in the public.pdf file. Dissertation advisor: Dr. Shaoming Zou and Dr. Kenneth R. Evans. Vita. Includes bibliographical references.
79	Consumer satisfaction and dissatisfaction of upscale restaurant dining : a two dimensional approach / Sun, Lou-Hon, January 1994 (has links) Thesis (Ph. D.)--Virginia Polytechnic Institute and State University, 1994. / Vita. Abstract. Includes bibliographical references (leaves 129-136). Also available via the Internet.
80	Employee engagement and service quality Southard, Robyn Nicole. January 2010 (has links) (PDF) Thesis (Master of Public Affairs)--Washington State University, May 2010. / Title from PDF title page (viewed on July 13, 2010). "Department of Political Science." Includes bibliographical references (p. 28-31).

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