Traditionally human resource functions are performed in house, but recently the subject on outsourcing human resources is becoming more and more popular. According to an article published in 2004 by the INC. 500 magazine, 18 human resource service providers were chosen to be the most fast growing corporation in the US, in the mean time the Fortune 500 and Forbes 500 corporations listings both had human resource business process outsourcing firms listed inside. This research focuses on successful human resource service providers in Taiwan, the main objective will be finding out what current environment are they facing and what kinds of corporate resources do they possess to cope with their business operational needs. Using these findings as the basis, we employ the Transaction Cost Theory to do further analyze in their competitive and strategy model. Further more, by applying these strategies what economical profit can the service provider bring to there customers. In this research, we use a case study approach and employ the in-depth interview technique which includes five global human resource service provider¡¦s Taiwan branch as are research sample. Moreover, by using domestic and international references as auxiliaries, we can draw out the business model of the human resource service providers. The inference of this thesis is that corporate resources and brand can decrease the transaction cost triggered by outsourcing activities, and by decreasing transaction cost the service providers can establish trusting and cooperative relationships more successfully. When trusting relationships are in place, service providers can deliver more added value and economic profits based on their originally service content. Last but not least, by absorbing the feedback from satisfied customers, human resource service providers can accumulate solid professional knowledge and increase brand value.

The phenomenon of industries developing into group organizations has become more and more popular. Most group industries are working actively and hard to expand their market shares and profits by diversifying their investments. Because of having a complete self-developed system, some group companies think their practical experience of business flow paths in system development can be used as reference resources for other companies. These group companies, therefore, encourage their information units to shift the models of ¡§entrepreneurial venture Spin-off company¡¨. According to the past experience and impressions of cooperating with the spin-off companies, some subsidiaries of the group companies have developed a strategy to outsource their information system to spin-off companies. This is a case study with long-term observation in the field. We use the theory of Aspiration-Level Adaptation (Cyert & March, 1963) as a basis to explain the process of decision adaptation while the subsidiary of the group company seeks for software outsourcing from a spin-off company. The outsourcing of the subsidiary of the group company was determined by the inter-trust relationship between the subsidiary and spin-off company as well as the past working performance. The decision index is quite simple. But when the performance of the outsourcing information spin-off company cannot meet the subsidiary¡¦s expectations, the subsidiary will adjust its behaviors and decisions toward the spin-off company by its past experience. The subsidiary will also set up a suitable outsourcing management and control mechanism. Thus, we can see that the information outsourcing process is a continual process of aspiration-level adaptation, and the outsourcing company will adjust its decision according to the degrees that the spin-off company meets its expectancy level.

In order to survive in the intense competition environment, every company tries to find the way to strengthen its core competences efficiently and to gain more competitive advantages. Therefore, more and more companies start to outsource their non-core value activities in order to focus their limited resources on constructing and developing their core competences. However, when adopting outsourcing policies¡]including function outsourcing and job outsourcing¡^, companies need to review every characteristics of their jobs and sort them by organization targets or goals. Thus, they will figure out those ¡§non-core jobs¡¨, and seek the way to differentiate their own employment strategies between core and non-core jobs. Due to the idea of outsourcing, another employment type is triggered¡Xnamely employee dispatching. However, it is important to know what causes companies adopting employee dispatching. Is it the same reason as outsourcing, namely to strengthen core competences? Or is it just to minimize the operating costs? Or to avoid the legal liabilities which every company should follow. In this study, we interview the HR managers that have the authority to make the decisions in the four high-tech. companies. The aims of this research are as follows; to find out how those companies make the dispatching decisions, what the real causes are, how to choose contractors, and how to evaluate the effects of adopting employee dispatching. By consolidating and analyzing those research data, we hope that this study can shed some light on this area, provide decision making suggestions, and new research perspectives of employment shift in this study. Meanwhile, these findings can be of use for further research in this area in the future. After consolidating the data we gathered, we find: 1.Companies adopt dispatched workers to replace regular employees when considering personnel expense cost down and legal liabilities avoidance. 2.From the practicing of implementing dispatched workers, those four companies learned how to set the scope of non-core jobs for outsourcing further more. 3.The following three key factors: Specialty, Finance, and Service, can be used to help those who want to use employee dispatching to select their partners. 4.Dispatch companies just provide the only function, outsourcing employees, to their corporate customers. They have no ability to provide the other business functions. 5.For long-term planning, those enterprises have moved to China due to globalization expansion of their suppliers and customers to China market. Therefore, they will hire dispatching employees instead to fulfill those non-core jobs in Taiwan.

Traditionally human resource functions are performed in house, but recently the subject on outsourcing human resources is becoming more and more popular. According to an article published in 2004 by the INC. 500 magazine, 18 human resource service providers were chosen to be the most fast growing corporations in the US, in the mean time, the Fortune 500 and Forbes 500 corporations lists both had human resource business process outsourcing firms listed inside. The development of global temporary help service industry has been around for more than fifty years and the growth rate of temporary help industry in each country has been increasing steadily. Meanwhile, the Executive Yuan of Taiwan has chosen this business as one of the most industry among its 12 selected important developing service industries. The competition in temporary help has getting more and more severe than usual, but restricted to its uncompleted legal regulation, there are many staffing vendor didn¡¦t obey the legal regulation, besides the difference between temporary help service and outsourcing is still ambigious. In this study, case study approach and the in-depth interview technique were employed. The main objective is to find out what current difficulties are the temporary help agencies facing and what kind of solution do they use to cope with the business needs. Furthermore, by applying relevant solution to form the suggestions to provide to staffing industry for the operation reference The inference of this study is that Taiwan is more cost oriented compared with other countries in US, Japan and Germany in the consideration of using temporary help service; as for the development of professional temporary help service, there is no clear definition on it, besides, the temporary help service agency in Taiwan is not yet able to provide this service. The temporary help service agencies in Japan expect relevant law in temporary help service can be loosen to develope this industry better, the temporary help service agencies in Taiwan expect a clearer definition between responsibility and obligation in user enterprise and temporary help service agency. The pricing war in this industry in Taiwan would form the barrier of better service due to limited profit while other countries had understood different service level deserves different price. New pension policy implemented in Taiwan in 2004 would encourage more enterprises understand the advantage of using temporary help service, but not definitely boost the promising development of this industry.

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Analysis of the managing contingent workers at an outsourcing system ¡VA case study of the China Steel Corporation and its subcontractors Abstract Nowadays, employment flexibility and Labor Cost Reduction are highly emphasized in the competitive business environment. As the job design becoming more and more specific and professional, the labor cost becoming higher and higher, companies cannot but change their operation style, and contingent workers have become an important source of competitive advantage. This case study was intended to understand the mutual relationship between China Steel Corporation and its subcontractors: why it uses subcontractors, and how it manages them. This study also explored the benefits and working conditions of contingent workers to find out the potential problems of outsourcing. This study has the following preliminary findings. First, Two factors are important determinants on outsourcing decisions: Strategically, the goal is to reduce labor cost and enhance the employment flexibility. Technically, the demand of professional skills, rudimentary skills and special facilities can be satisfied through outsourcing. Second, the relation between China Steel Corporation and its subcontractors has changed after its privatization. According to China Steel Corporation, their interaction has become better because of the flexibility gained after privatization (for example, the budget is no longer controlled by legislative yuan.) But from the subcontractors¡¦ point of view, their interaction has become more difficult because the elimination of their profit and increasing constraints on outsourcing projects. Third, the employees of China Steel Corporation enjoy better wages, benefits, working conditions and training opportunities than employees of subcontractors. Fourth, among the two kinds of employees of subcontractors¡Xpermanent and temporary¡X permanent employees have better wages than temporary ones. As for training, there is not much difference. Fifth, safety is the most serious problem on contingent workers management. The reasons include highly dangerous work environment, workers¡¦ unfamiliarity with the environment, and being recklessness about the work environment rules. One other important management issue for China Steel Corporation is that outsourcing does not necessarily reduce labor cost. High turnover rate among contingent workers and low quality resulting from insufficient skills are combined together to increase the labor cost of China Steel Corporation on supervision, coordination, and quality control. Key words: human resource management, contingent working arrangement, outsourcing, subcontractor, temporary workers.

The trend towards Information Systems (IS) Outsourcing has become an important trend in recent years. With the prevalence of the Internet, international-based, as well as integration of, up-downstream outsourced IS is no longer independently contracted by single contractor units. This has seen relationships between contractor and customer - and between large contractors and small contractors - become increasingly complicated. This is further complicated by the dual pressures on the contractor of offering both a better customer service and controlling cost and quality issues while re-outsourcing to other end contractors. Conflicts can often occur between the members of any outsourcing project because acknowledgement diversities will result in different points of view. The purpose of this research is to identify the possible acknowledgement diversities that may occur between the three types of outsource (Customer, Contractor, End Contractor) during the four key stages of outsourcing (public bidding, contract signing, project development, checking before acceptance). The research basic of the dissertation will be structured by technology frame theories and interviewing will occur in several cases in order to obtain pointed theoretical and practical values for other researchers' reference.

As the business environment become more uncertain, many organizations look for ways to gain competitive advantage. Outsourcing has thus become one of the effective ways for them to become flexible and more high-performance organizations through outside experts partner to raise employee¡¦s performance to the level necessary for achieving business goals. The purpose of this research is to study the issue of training outsourcing, to forecast the factors that affect the decision to outsourcing and to examine how partnership, knowledge sharing, institutional and human resource management issues are involved in training outsourcing. In addition, this research also shows interests in the role and competence of human resource development. Using a samples form the member which was published by CPC in 2001. We test a set of hypotheses among the variables. The results show that small and medium growing companies have higher training needs in the human resource area. Additionally, using logistic regression we shows that firm size, capital intensity and foreign business are the most significant impact factors for the decision of training outsourcing. Furthermore, the impact of outsourcing decision in the future is then examined. Results indicated that time pressure, the roles of program designers and marketer, and the competencies of understanding related law, diagnose organization needs skills, control skill, communicate skill and plan to implement project skill are key predictor of outsourcing decision. Finally, the result of the regression analyses shows that partnership, knowledge sharing and institutionalization have significantly direct effect on outsourcing performance. Human resource management plays a significant and negotiation role to moderate the relationship with institutionalization and knowledge sharing and this relationship influences firm¡¦s performance.

Nowadays, outsouring is quite popular and acceptable in business usage. In recent years, HR outsourcing has become a popular and known knowledge , and outsourcing on training is one of important strategies in HR outsourcing. However, the related academic research on the training outsourcing is as limited as a virgin field. Therefore, this study will evaluate if businesses use training outsourcing to achieve human resource flexibility and upgrade the organization performances, and to understand how the High-Tech Industry uses it and its affects . This study uses 40 data of Hsin-Chu Science-Based Industrial Park companies from both questionnaire form and interview survey in order to understand the usage status, usage reason, its problem and key successful factors of the training outsourcing on the High-Tech Industry. From the returned questionnaires, we found that 100% of the companies implement ¡§Training¡¨ and 95% of the companies take training outsourcing, but also found that the degree of training of outsourcing is not so popular as its usage status and most of companies prefer to do it by themselves. In addition, we also found that the demand degree of training outsourcing is much higher on the specific profession course than management and general training. The result shows the companies are required to use outside vendors for specific profession. According to the result of statistic analysis, we examine Hypothesis 1 and find the amount of staff and revenue are positive related with training outsourcing and are also positively affected , so it shows if the business scope is smaller, the degree of the training outsourcing will be higher. The result of Hypothesis 2, Human Resource Flexibility also positively affect the training outsourcing, especially the functional flexibility which meant as the degree of Flexibility is higher, the degree of training outsourcing will be also higher. The result of Hypothesis 3, training outsourcing is only positively affected to the organizational performance of ¡§ deducted Staff cost¡¨. According to the result of the interviews, we found the main reason that high-tech industry uses training outsourcing is due to lack of interior professional speaker; to strength the learning opportunity and experience of staffs to get-in the required professional skill and knowledge from the outside provider and to improve the competition ability; to improve the training quality and no specific department to take charge of training. The main problems for training outsourcing are the contents of training cannot match with the staff¡¦s need, the factor of outside speaker and what the staff learned from outside course cannot practice on the jobs. The role of Human Resource people during outsourcing play the administration service role, and sometimes can also play the strategic role, but in just a few cases. So, the result shows the training outsourcing is not quite the important mission in a company and still in a low level job. The key factor to make outsourcing successful is the cooperation and profession from the outside vendor, the support of high-level manager, the contents to match with the business strategy and goal , and the contents can match with the need of staff and company.

Outsourcing refers enterprises to take advantage of external resources for their own professional services, so as to achieve lower costs, improve efficiency and give core competencies to enhance their own ability as well as a management model. The term of service outsourcing is the production and management services of owners, who utilize commercial activities to the owners of the service providers. Within the low-profit time, enterprises pursue growth to some scale and, due to the restriction of the market can not break through, the use of outsourcing is able to save costs and enhance operating efficiency immediately. Service outsourcing is the most fashionable in today's global services sector, and the service outsourcing industry will become the new essential trend of economic growth. This study surveyed by the outsourcing theory of McHugh et al. (1995) conducts research on small passenger car rental industry; on the analysis of elements of cost, service, responsibility with competitiveness, the theater theory of Goffman (1959) delves into the relationship between performance of employees, customer performance and service entities and the impact of the relationship for satisfaction degree. At the same time reviewing the quality relationship literature and the adoption of Crosby et al. (1990), it researches the two dimensions of trust and satisfied to see the quality relationship to explore the public and private institutions, enterprise organization units within the public service reform with a small bus to outsourcing. As a result, through contact with the service quality experience, it will explore the effectiveness of service outsourcing. For this study, it sent out 350 questionnaires including 307 valid questionnaires using data analysis and simple regression analysis on the false description of the research to verify the results of discovery; Services outsourcing and relationship quality have some significant positive relationship; The contact experience and the quality relationship have a positive correlation. From the factor analysis of "cost", "professional", "quality", and "efficiency" in service outsourcing, and followed by Goffman (1959) theory of theater management to analysis of the "performance drivers", "customer performance", "vehicle equipment", and "field service". Furthermore, on the basis of the quality relationship, it researches the factors for the "trust" or "satisfied" and the finding result are as follows; Both of contact experience and service quality relationship have some significant positive impact, and the result implies that the public and private business organizations can go along with outsourcing and services providers ¡V such as minibus and driver leasing industry, and then the better relationship will enhance the effectiveness of service outsourcing, and achieve cost savings.