Thesis (MAppSc in Project Management) --University of South Australia, 1994

Thesis (M.A.)--Humboldt State University, 2008. / Includes bibliographical references (leaves 49-56). Also available via Humboldt Digital Scholar.

The principles of Total Quality Management (TQM), initially designed to effect continuous improvement in the business sector, have been successfully applied in educational settings. Hence, this study was undertaken to explore educator participation in the implementation of a TQM Strategy at selected academically underperforming secondary schools in the Moses Kotane Area to address shortfalls. A literature review on TQM provided a conceptual framework for the empirical inquiry. Special attention was given to the role of educators in TQM implementation. The empirical study used qualitative research methods to explore the use of TQM in fifteen schools selected by purposive sampling. Observation, document analysis and focus group interviews were used to gather data. The findings indicate that educators regard TQM as an improvement tool; however, they hold negative and positive views about TQM. Finally, recommendations were made to enhance the implementation of TQM in underperforming secondary schools in the Moses Kotane Area.

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published_or_final_version / Business Administration / Master / Master of Business Administration

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This thesis seeks to identify the characteristics of Japanese and western management practices concerning product quality, and their transferability to the petrochemical industry in Saudi Arabia. The thesis is divided into seven chapters. Chapter One discusses the purpose and value of this research. Chapter Two introduces the management practices of developing countries and Saudi Arabia in particular, to assist in the understanding of this subject. The experience of western and Japanese companies in transferring their management practices abroad is discussed in Chapter Three. To carry out this study, a model has been developed in Chapter Four, adopted from the theoretical models of Neghandi and Frasada (1971) and Horn, Grubb-Ingram and Masson (1987). This model suggests that product quality can be achieved through improvements in management philosophy, management functions and production management. Chapter Five shows the results of the questionnaire analysis and Chapter Six discusses the findings of the research. Finally, Chapter Seven provide a summary of the research findings which showed both the Japanese and western management practices have contributed considerably to an improvement in product quality in the Saudi petrochemical industry. Both the Japanese and western companies have employed their management practices in their subsidiaries in Saudi Arabia to a considerable extent; however, both Japanese and western practices have been influenced by the business environment in Saudi Arabia to a certain extent.