Global ETD Search

21	Nonroutine tasks in international trade Oldenski, Lindsay. January 2009 (has links) Thesis (Ph. D.)--University of California, San Diego, 2009. / Title from first page of PDF file (viewed July 9, 2009). Available via ProQuest Digital Dissertations. Vita. Includes bibliographical references.
22	CONSUMER SATISFACTION WITH A NEW, HIGH CONTACT SERVICE: AN ASSESSMENT OF COMPETING MODELS IN A NEW CONTEXT. GARLAND, BARBARA CAROLYN. January 1983 (has links) This study tests two competing theories of consumer satisfaction within the context of a high contact service, the disconfirmation of expectations theory and the value-percent disparity theory. In addition, it examined the strength of these theories when a new construct dealing with role performance was added. This service is a librarian-assisted, computerized information retrieval service, for the compilation of bibliographies. The study involved the experimental manipulation of consumer expectations about product-outcome attributes and about role performance attributes as well as actual performance for both types of expectation. The medium selected for the experiment was the observation of the roleplay by three actors involved in the service purchase process. The relative strength of the competing theories was then tested using multiple regression. Consumers. Satisfaction. Service industries -- Marketing. Consumers' preferences.
23	THE INCIDENCE OF RETAIL/SERVICE ESTABLISHMENTS IN ARIZONA COMMUNITIES: A CROSS-SECTIONAL ANALYSIS. Wallace, Marian Louise. January 1983 (has links) No description available. Store location -- Arizona.
24	The empowerment of service workers: conceptualization and impacts across cultures. / CUHK electronic theses & dissertations collection / Digital dissertation consortium / ProQuest dissertations and theses January 2004 (has links) Fock Kwong Yin Henry. / "June 2004." / Thesis (Ph.D.)--Chinese University of Hong Kong, 2004. / Includes bibliographical references (p. 196-211). / Electronic reproduction. Hong Kong : Chinese University of Hong Kong, [2012] System requirements: Adobe Acrobat Reader. Available via World Wide Web. / Electronic reproduction. Ann Arbor, MI : ProQuest Information and Learning Company, [200-] System requirements: Adobe Acrobat Reader. Available via World Wide Web. / Electronic reproduction. Ann Arbor, MI : ProQuest dissertations and theses, [200-] System requirements: Adobe Acrobat Reader. Available via World Wide Web. / Mode of access: World Wide Web. / Abstracts in English and Chinese. Employee empowerment
25	An operations centred model of service quality Galloway, R. Les January 2001 (has links) No description available. 658
26	Does third party accreditation improve the quality of service provided? / Koufidakis, Joanna Unknown Date (has links) Thesis (MProjMgmt)--University of South Australia, 2000 Accreditation Quality assurance Quality assurance Service industries
27	Shopping centers and the geography of urban areas; a theoretical and empirical study of the spatial structure of intraurban retail and service business. Berry, Brian Joe Lobley, January 1958 (has links) Thesis (Ph. D.)--University of Washington. / Vita. Bibliography: L. [139]-147.
28	Feasibility of applying the corporate university training concept at Company X Tyo, Randy. January 2007 (has links) (PDF) Thesis PlanB (M.S.)--University of Wisconsin--Stout, 2007. / Includes bibliographical references.
29	Leveraging customer loyalty in the short term domestic insurance industry through a focus on product stewardship / Staak, Barry John. January 2007 (has links) Thesis (MPhil)--University of Stellenbosch, 2007. / Bibliography. Also available via the Internet.
30	Understanding the uneven growth of service industries in China state, market and the changing geography of consulting services / Yang, Fan, Fiona, January 2006 (has links) Thesis (Ph. D.)--University of Hong Kong, 2007. / Title proper from title frame. Also available in printed format.

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