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An empirical study of the service-profit chainYee, Wai Yee. January 2006 (has links)
Thesis (Ph.D.)--Hong Kong Polytechnic University, 2006. / Adviser: C.L. Yeung. Includes bibliographical references.
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The customer's role in new service development /Sandén, Bodil. January 2007 (has links)
Diss. (sammanfattning) Karlstad : Karlstads universitet, 2007. / Härtill 5 uppsatser.
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Suburbanization of service industries within standard metropolitan areasCuzzort, Raymond Paul, January 1900 (has links)
"A shortened version of ... (the author's)--doctoral dissertation, submitted to the ... University of Minnesota, 1955 (and issued in microfilm form under title : The suburbanization of service trade activities in standard metropolitan areas of the United States from 1939 to 1948)."
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Local economic development in the post-industrial service economy manufacturing communities in the Ohio River Valley /Moore, Jonathan Barrons, January 2003 (has links)
Thesis (Ph. D.)--Ohio State University, 2003. / Title from first page of PDF file. Document formatted into pages; contains xiii, 242 p.; also includes graphics, maps Includes bibliographical references (p. 231-242). Available online via OhioLINK's ETD Center
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Suburbanization of service industries within standard metropolitan areasCuzzort, Raymond Paul, January 1900 (has links)
"A shortened version of ... [the author's] doctoral dissertation, submitted to the ... University of Minnesota, 1955 [and issued in microfilm form under title : The suburbanization of service trade activities in standard metropolitan areas of the United States from 1939 to 1948]"
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Client/service provider perceptions of reference service outcomes in academic libraries effects of feedback and uncertainty /Whitlatch, Jo Bell. January 1987 (has links)
Thesis (Ph. D. in Library and Information Studies)--University of California, Berkeley, 1987. / eContent provider-neutral record in process. Description based on print version record. Includes bibliographical references (leaves 291-316).
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Service Branding : ein Beitrag zum Aufbau erfolgreicher Dienstleistungsmarken am Beispiel des Telekommunikationsmarktes /Kehrer, Rico. January 2005 (has links)
Universiẗat, Diss., 2005--St. Gallen.
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Developing a marketing information systems (MKIS) model for South African service organizationsVenter, Petrus 06 1900 (has links)
Text in English, abstract in English and Afrikaans / Information is one of the most important resources in organizations today. The
role of Marketing Information Systems (MKIS) is to facilitate the efficient and
effective use of information in marketing decision-making. Service organizations
are especially reliant on decision-support information, due to the complex nature
of their environment. However, indications are that they are not utilizing
information to their best benefit, despite the considerable advantages they might
gain from it. In fact, it could be said that service organizations often seem to lack
a culture of market orientation. In measuring the satisfaction with the quality of
market intelligence, it becomes obvious that marketing decision-makers are
generally dissatisfied with the results of MKIS. Some of the reasons are:
• The 'disconnect' between information technology and marketing in
organizations, which results in marketing decision-makers not getting
information in the format they require, and feeling as if their requirements are
not taken into account when MKIS are developed.
• The lack of availability of usable customer and competitor data, which are
regarded by marketing decision-makers as the most important categories of
information.
• The focus on generating data, but not adding value to it. Marketing decisionmakers
have indicated that they require analysis, and not raw data. In order to bridge these problems, South African service organizations need to
focus on the successful integration of MKIS into the organization. This requires
an understanding of marketing decision-makers' requirements, closer cooperation
between IT and marketing and the establishment of a culture of
information sharing. / lnligting is een van die belangrikste hulpbronne van hedendaagse organisasies.
Die rol van bemarkingsinligtingstelsels (BMIS) is die fasilitering van die
doelmatige en effektiewe gebruik van inligting in bemarkingsbesluitneming.
Diensorganisasies is veral afhanklik van besluitsondersteunende inligting, as
gevolg van die komplekse aard van hulle omgewing. Tog is daar aanduidings dat
hulle inligting nie tot die beste voordeel aanwend nie, ten spyte van die
aansienlike voordeel wat hulle daaruit kan trek. In werklikheid kan dit gestel word
dat diensorganisasies skynbaar nie 'n markgerigte kultuur het nie. In die meting
van tevredenheid met die kwaliteit van markintelligensie blyk dit dat
bemarkingsbesluitnemers in die algemeen ontevrede is met die resultate van
BMIS. Sommige redes hiervoor:
• Die gaping tussen inligtingstegnologie en bemarking in organisasies, wat
daartoe lei dat bemarkingsbesluitnemers nie inligting ontvang in die formaat
wat hulle vereis nie, en voel dat hulle behoeftes nie in ag geneem word
wanneer BMIS ontwikkel word nie.
• Die gebrek aan bruikbare inligting oor kliente en mededingers, wat deur
benarkingsbesuitnemers beskou word as die belangrikste kategoriee van
inligting.
• Die fokus op die genereer van data, sonder om waarde daaraan toe te voeg.
Bemarkingsbesluitnerners het aangedui dat hulle ontleding vereis en nie
slegs 'rou' data nie. Ten einde hierdie probleme te oorbrug moet Suid-Afrikaanse diensorganisasies
fokus op die suksesvolle integrasie van BMIS in die organisasie. Dit vereis begrip
vir bemarkingsbesluitnemers se behoeftes, nader samewerking tussen
inligtingstegnologie en bemarking en die daarstel van 'n kultuur van gedeelde
inligting. / Business Management / D. Comm. (Business Management)
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Rendimento em serviços nos anos 90 : o contraste entre funcionarios publicos e privados / Earnings on tertiary sector during the nineties: the gap between public and private formal workersVaz, Daniela Verzola 12 December 2005 (has links)
Orientador: Rodolfo Hoffmann / Dissertação (mestrado) - Universidade Estadual de Campinas, Instituto de Economia / Made available in DSpace on 2018-08-06T20:15:09Z (GMT). No. of bitstreams: 1
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Previous issue date: 2005 / Resumo: Utilizando dados da PNAD, o trabalho investiga o comportamento do hiato de rendimentos entre funcionários públicos e empregados do setor privado com carteira assinada, ocupados no o setor terciário, de 1992 a 2003. Preliminarmente são discutidas as limitações dos dados sobre rendimento captados pela PNAD. São ajustadas, em separado, equações de rendimento, a fim de apontar as diferenças no efeito de vários fatores (idade, sexo, escolaridade, cor, tempo semanal de trabalho etc.) sobre o salário de cada categoria. Mediante o emprego da metodologia de Blinder-Oaxaca identifica-se quanto do diferencial de rendimentos entre os dois grupos se deve a diferenças na capacitação individual dos trabalhadores e quanto está associado a outros fatores, analisando como essa decomposição
evoluiu ao longo do período 1992-2003. Um resultado importante é o crescimento do hiato de rendimentos entre os dois grupos, especialmente da parcela não explicada pelas diferenças na capacitação dos empregados. Especial atenção é conferída aos efeitos da escolaridade sobre o rendimento dos dois grupos, com o objetivo de explicar o papel
desempenhado por este atributo na ampliação do hiato de rendimentos em questão / Abstract: Using data from an annual household survey (PNAD), this study analyses the behavior of the wage gap between public and private formal workers from the tertiary sector in Brazil bervveen 1992 and 2003. First of al, data limitations are discussed, particularly the understatement of incomes. Earnings equations are then estimated separated for these two groups. Such equations allow us to evaluate the effect of age, gender, schooling, color (race), position in the occupation, weekly working time and other factors on earnings of each category. Blinder-Oxaca methodology reveals how much of the wage gap between the workers of both sectors is due to differences in productive endowments and how much is due to others factors, such as the existence of segmentatian between the public and the private labor market in Brazil. The study highlights the influence of education in the wage determination af both sectors and in the observed increase of the wage ga / Mestrado / Mestre em Ciências Econômicas
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Mercado de trabalho e os serviços pessoais no Brasil contemporaneo / Work market and personal services in contemporany BrazilMorais, Leandro Pereira, 1978- 29 September 2006 (has links)
Orientador: Paulo Eduardo de Andrade Baltar / Dissertação (mestrado) - Universidade Estadual de Campinas, Instituto de Economia / Made available in DSpace on 2018-08-07T08:47:12Z (GMT). No. of bitstreams: 1
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Previous issue date: 2006 / Resumo: A década de 1990 é marcada por um processo de desestruturação do mercado de trabalho nacional e tem como marcos principais, o aumento da informalidade e do desemprego. A nova dinâmica do mercado de trabalho caracteriza-se pela desarticulação da base do trabalho assalariado e pelo aumento intensivo dos segmentos ocupacionais não assalariados voltados, em sua grande parte, para o atendimento de serviços pessoais e domiciliares, ou seja, em ocupações de baixa qualificação, baixo rendimento e com altos níveis de informalidade. No entanto, frente às dificuldades metodológicas e conceituais inerentes ao estudo do setor de serviços, além da indefinição de uma tipologia clara, precisa e sistematizada que contemple os serviços pessoais e domiciliares, cabem algumas indagações, tais como: o que são e quais atividades compreendem estes tipos de serviços? Como proceder, do ponto de vista metodológico, na investigação destas atividades? Quem são e qual o perfil de seus ocupados? Neste sentido, frente ao atual contexto de desigualdade socioeconômica e de dificuldades de inserção no mercado de trabalho brasileiro, este trabalho tem o intuito de fomentar uma reflexão acerca da problemática referente à dinâmica dos serviços pessoais e domiciliares, a começar pela tentativa de propor uma tipologia teoricamente justificável e operacional, tendo em vista as diferentes formas de utilização do termo na literatura especializada. Posteriormente, a partir desta tipologia proposta, pretende-se, com base em tabulações especiais nos microdados da Pesquisa Nacional por Amostras de Domicílio ¿ PNAD, analisar o perfil dos ocupados neste subsetor que respondeu pela maioria dos ocupados em serviços ao longo do período analisado (1992-2001), mas que, por outro lado, apresenta os menores níveis de remuneração. Vale notar que embora tenha havido certa ¿modernização¿ em algumas de suas ocupações, sobretudo às ligadas à prestação de serviços para uma camada com diferenciado poder aquisitivo, onde as exigências técnica e de qualificação e formação superior sejam condições necessárias para que se possa ocupar determinados postos de trabalho, como por exemplo, esteticistas, personal trainner, maitrês, etc., ainda persiste uma considerável gama de ocupados em serviços mais ¿tradicionais¿, sobretudo nos serviços domésticos remunerados que representam quase 45% do total dos ocupados neste subsetor / Abstract: The decade of 1990 is marked by a process which undermines the structure of the domestic work market in Brazil and this period has a main characteristics the increase of informality and joblessness. The new dynamics of the work market is characterized by the disarticulation of the waged work in its basis and by the steady increase of non-waged occupational segments turned, most part, to the fulfillment of personal and household services, i.e., occupations which require low qualification and which offer low income and high levels of informality. However, considering the methodological and conceptual difficulties related to the study of sector services and the lack of a clear, precise and systematized type definition which would involve personal and household services, some questions arise, such as: a) what are these activities and what kind of services do they offer? b) how to proceed, from the methodological point of view, in the investigation of such activities? c) Who are the people employed in these activities and which is their profile? Considering the current context of socio-economical differences and the difficulties one has to overcome in order to enter the work market in Brazil, this paper has a goal to provoke a reflection about the problems related to the dynamics of personal and household services, starting with the try of proposing an operational and theoretically justifiable type definition, bearing in mind the different uses of this term in specialized literature. Hater, from the proposed type definition, based on the special tables of micro data compiled by PNAD, there is the intention of analyzing the profile of the people employed in this sector who respond for the majority of employed people during the studied period (1992-2001); on the other hand, those same people present the lowest levels of income. It is worth noticing that although there have been modern advances in some of this occupations, especially the ones turned to people with a high standard of living, activities which require some qualification, graduation and technical demands, such as beauty technicians, personal trainers, chefs, etc, there is a large number of people still employed in more traditional activities and they work in waged household jobs and who make 45% of people employed in this sub sector / Mestrado / Economia Social e do Trabalho / Mestre em Desenvolvimento Econômico
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