In the thesis there is described increasing importance of quality and quality management. One of the conception of quality management is Total quality management. The european method of TQM is the Excelence model EFQM. It´s an instrument for complex control of quality. The thesis describes an aplication of the model in ČSÚ and compares the results, which has the organization reached till 2002.

The goal of this master’s thesis is to design and create the central management system for controlling business trips and journeys of Czech statistical office. The system is accessible from every possible place of Czech statistical office (headquarters, region, district) including travelling staff. System is designed for scheduling, requesting and authorizing business trips, billings, generating travel orders, providing efficient usage of company cars and minimizing usage of private cars, storing and tracking data of company cars (routes, route segments, refueling, maintenance and repairs), predefined reports for monthly / quarterly / half-yearly / annual economic output, analysis of data entered into the system. It is possible to export data into the economic systems (both predefined and user-created). Central management system has been written using Nette PHP framework with Dibi database layer and HTML script language. Database is running on Oracle.

The aim of this thesis is analysis of data of the Czech Statistical Office concerning foreign trade. At first, reader familiarize with Business Intelligence and data warehousing. Further, OLAP analysis and data mining basics are explained. In next parts the thesis deal with describing and analysis of data of foreign trade by the help of OLAP technology and data mining in MS SQL Server including selected analytical tasks implementation.