This diploma thesis focuses on the telecommunications field and specifically on the analysis of the Czech telecommunications market. Theoretical part of the thesis is focused on the historical development of telecommunications in terms of technological trends in the world and their subsequent transfer to Czech market. The practical part deals with the analysis of the Czech market, according to selected criteria, particularly in terms of privided services, their quality and technological solutions. The emphasis is on the analysis of operation of the mobile telecommunication and data services providers in the Czech Republic. The result of this diploma thesis is the analysis of the current state of the Czech telecommunications market in common with positive forecasts.

This thesis analyzes the implications of regulation on the transformation to a Digital Economy. A gap analysis shows that Czech Republic is significantly lagging behind in terms of connectivity, which is an essential precondition for a transformation to a digital age. The regulator promotes the entry of the new player as a solution for this situation. However, a simulation based on Herfindahl Hirschman Index does not support this view. This outcome is further supported by the results of correlation between market competitiveness and network advancement, which does not suggest any relationship. These findings are in line with empirical evidence from EU markets, which prove that a three-operator market is efficient and delivers attractive competitive services to the customers and society. The root cause of this situation lies in the current telecommunications regulation, which failed to create a sustainable digital ecosystem for the transition to a digital economy. This paper concludes, that regulatory framework needs to be redefined to address new challenges ahead. The regulatory priority should be shifted from service focus to encouraging long-term connectivity investments, differentiation, and competition.

This diploma thesis is focused on optimizing administration management in the Czech telecommunication office. The thesis has three essential objectives. The first objective is the analysis of present state of the administration management using the process modelling. The second objective is to identify the real potential for improvements of the process group. That means to specify process priority, estimate current and desired levels of process maturity, identify key activities and determine the level of process description and processing framing tables. These activities are supported by the methodically theoretical text at the first part of the thesis. The evaluation of limits determining potential improvements resulted from previous chapters and is contained in the final part of this thesis. The fundamental objective of this work is to design the optimization of the process group using the form of future projects.