Vid Barnahus utreds brott där barn misstänks ha blivit utsatta för övergrepp. Barnahus-tanken är samla och samordna aktörer från olika myndigheter under ett och samma tak så att barnet ska slippa att bollas runt mellan myndigheter. Barnet ska skyddas i rättsprocessen genom att brottsutredningsprocessen anpassas till barnet. Tidigare utvärderingar har visat att Barnahus förbättrar bemötandet av barnet, men det har inte visat på bättre resultat för brottsutredningarna, det vill säga att fler brott klaras upp. Det har också framkommit att det finns brister i information till barn och att barn inte får återkoppling om att en brottsutredning som de har varit en del av har lagts ned.Syftet med uppsatsen är att undersöka hur kundperspektivet syns i brottsutredningsprocessen för att kunna förbättra rutinerna för återkoppling till barn.En kvalitativ studie har genomförts genom att intervjua olika kategorier av yrkesverksamma vid ett specifikt Barnahus. Empirin har analyserats utifrån ett kundperspektiv med hjälp av sju framtagna kriterier för kundorientering.Resultatet visar att det saknas rutiner kring återkoppling till barn om att en brottsutredning har lagts ned och att det intervjuade har olika uppfattning om hur den i praktiken sker. Barn riskerar att inte få någon återkoppling alls, särskilt små barn. Riktlinjer och rutiner behöver förbättras och återkopplingen bättre anpassas efter barnens individuella förutsättningar. Kundperspektivet syns i början av brottsutredningsprocessen, inför och vid förhöret med barnet. I slutet av processen är det mindre synligt. Det är också i den delen av processen där återkopplingen till barn förväntas ske. Studiens resultat kan bidra till en ökad kundorientering vid det undersökta Barnahuset, men även användas vid andra Barnahus. / At Barnahus investigations about child abuse are being conducted. The idea of Barnahus is to gather and coordinate actors from different authorities under the same roof so that children will not be passed around between the authorities. With crime investigations adopted to the child, the child should be protected within the justice process. Earlier evaluations have shown that because of Barnahus the treatment of the child is better than before, but the crime investigations do not show better results, namely more crimes are not being solved. Lack of information has also emerged and that children sometimes do not get feedback about a disused investigation concerning them.The purpose of this essay is to investigate how customer orientation is visible in the crime investigation process in order to improve the routines for feedback to children.A qualitative study has been conducted through interviews with different categories of professional actors at a specific Barnahus. The empirical findings have been analysed from a customer perspective with the support of seven different criterion for customer orientation.The results show that there is a lack of routines for feedback to give children about disused crime investigation and that the interviewees have different views about how feedback in practice is conducted. Children risk not to get any feedback; this is especially so for younger children. Guidelines and routines need to improve and feedback need to be better adapted to individual conditions. The customer perspective is visible in the beginning of the crime investigation process, before and during the hearing with the child. In the end of the process it is less visible. It is the same part of the process where feedback to the child is expected to be conducted. The result of the study can contribute to increased customer orientation at the Barnahus that is subject for the study, but also to Barnahus in general. / <p>2020-06-26</p>

Syftet med denna studie var att öka förståelsen för hur en"Medarbetardriven processkartläggning" skulle kunna användas som ettverktyg i förbättringsarbete genom att stimulera till fler förbättringsförslagsamt öka motivationen till förbättringsarbete. Utgångspunkt för studienhar grundats i författarens intresse för processkartor samt antagandet omatt en processkartläggning inte genomförs av medarbetarna iorganisationen utan av människor med kompetens om hur enprocesskartläggning går till.För att besvara studiens syfte användes en experimentell studiedesignsom inkluderade åtta studiedeltagarna som delades upp i två grupper,Grupp A och Grupp B. Innan studien startade fick studiedeltagarna skattasin egen motivation till förbättringsförslag och förbättringsarbete genomen enkät. Studiedeltagarna i Grupp A genomförde sedan en"Medarbetardriven processkartläggning" och Grupp B fick göra en"Analys av en skapad processkarta". Under tiden som studiedeltagarnagenomförde uppgiften uppmanades de att tänka ut nyaförbättringsförslag. Efter studien fick studiedeltagarna åter besvaraenkäten som utvärderade motivationen, detta för att se om motivationenpåverkats efter studien. Resultatet visade att en Medarbetardrivenprocesskartläggning ökade motivationen till förbättringsarbete samtgenererar i fler-, bättre och mer kreativa förbättringsförslag, detta ijämförelse med en "Analys av en processkarta". / The purpose of this study was to increase the understanding of how an"Employee-driven process mapping" could be used as a tool inimprovement work by stimulating more improvement suggestions andincreasing motivation for improvement work. The study was based on theauthor's interest in process mapping and the assumption that a processmapping is not carried out by the employees in the organization but bypeople with skills in how a process mapping is done.To answer the purpose of the study, an experimental study design wasused that included eight study participants who were divided into twogroups, Group A and Group B. Before the study started, the studyparticipants had to estimate their own motivation for improvementproposals and improvement work through a questionnaire. The studyparticipants in Group A then completed an "Employee-driven processmapping" and Group B had to do an "Analysis of a created process map".As the study participants completed the task, they were invited to devisenew improvement proposals. After the study, the study participants wereagain asked to answer the questionnaire that evaluated the motivation,to see if the motivation was affected after the study. The result showedthat an Employee-driven process mapping increased the motivation forimprovement work and generates in more, better and more creativeimprovement proposals, this in comparison with an "Analysis of a processmap". / <p>2020-06-26</p>

First World improvement theory has been tested in a Third World organisation. A First World improvement process has been defined as a tool for testing. The objective of this thesis is to answer the research question: How does a Third World environment influence the introduction and application of a First World improvement process? The proposed five-stage improvement process was applied in case studies, which examined the Companywide Process, Cement Packing and Quality Control. The conclusion is that a First World improvement process, with only minor changes, can operate successfully in a Third World environment, provided management is truly committed to the concept of improvement. / <p>Godkänd; 2001; 20070314 (ysko)</p>

QC 20101111

A start-up cannot simply be considered a smaller version of an established company. They often rely on short and informal development processes because they lack data and experience from implementing similar projects in the past. These factors are among those that lead to lower success in organizational performance and new product launches. The NPD process is well researched, but these studies are often on larger companies, and the applicability for start-ups is highly questionable. One of these NPD tools is the FMEA. FMEA has been proven and established for decades in various industries. However, these success scenarios often depend on sufficient resources in terms of staff and project budget. Start-ups often lack the resources to deal with major NPD project failures, which can be disastrous for their survival in their market. Despite the innovative benefits and economic growth that start-ups contribute to when they are successful with their NPD projects, there is little research on how established tools for large companies should be adapted. Therefore, these research questions were formulated to fill the gap in the current FMEA method: RQ1: What are the challenges for start-ups when implementing FMEA? RQ2: How can FMEA implementation be adapted for start-ups overcoming novel technology challenges?  The study consisted of a literature review and a case study. The literature review examined the key factors for FMEA implementation and the differences between start-ups and established companies. The challenges for start-ups implementing FMEA were the central question of the literature review. The case study was conducted in a start-up company. An adapted FMEA method and template were created there. A workshop and ten interviews were held with a variety of representatives. The results show that the biggest challenge for start-ups implementing FMEA is that it is too complex, unclear, and often too extensive. This can be changed by simplifying the FMEA, focusing on the critical risks, and ensuring that the sessions are not too long. The proposed FMEA method is easier to use with a simplified risk assessment and fewer columns. It was found that it also is equally important to train users, hold short meetings, and limit the size of each FMEA session.

Engineering design models for the torsion and axial dynamic stiffness of carbon black filled rubber bushings in the frequency domain including amplitude dependence are presented. They are founded on a developed material model which is the result of applying a separable elastic, viscoelastic and friction rubber component model to the material level. Moreover, the rubber model is applied to equivalent strains of the strain states inside the torsion or axial deformed bushing previously obtained by the classical linear theory of elasticity, thus yielding equivalent shear moduli which are inserted into analytical formulas for the stiffness. Therefore, unlike other simplified approaches, this procedure includes the Fletcher-Gent effect inside the bushing due to non-homogeneous strain states. The models are implemented in Matlab®. In addition, an experimental verification is carried out on a commercially available bushing thus confirming the accuracy of these models which become a fast engineering tool to design the most suitable rubber bushing to fulfil user requirements. Finally, they can be easily employed in multi-body and finite element simulations / QC 20101112

Technology is evolving at a very fast pace in various domains, including the construction equipment industry. Although the increased automation and connectivity in different products, such as vehicles, heavy machinery, and many others, have advantages, they also have disadvantages. The main disadvantage is that the cybersecurity vulnerabilities increase as the system’s complexity increases. At the same time, the inclusion of cybersecurity processes into the Software Development Life Cycle (SDLC) will soon be mandatory. Therefore, this thesis explores integrating cybersecurity verification processes into the SDLC at Volvo Construction Equipment (VCE). A case study was conducted using a combination of a literature study and a survey. The survey was conducted within the software verification department at VCE to assess the current state of cybersecurity awareness and identify potential strategies for improvement. The survey results indicate a need for increased awareness and education in cybersecurity verification processes. The proposed solution involves training and initiating cybersecurity processes early in the SDLC and gradually introducing them over an extended period. Introductory training sessions are recommended to emphasize the importance and urgency of including cybersecurity processes in the SDLC. A Security Software Development Life Cycle (SSDLC) is also proposed to integrate cybersecurity considerations throughout development. The thesis suggests a phased implementation approach, gradually changing to accommodate varying levels of familiarity with cybersecurity concepts.

Change has become a vital business partner for many organizations. Survival of most organizations depends on their ability to implement adequate changes to support the organization. This thesis deals with questions about measurement systems, process based system models and organizational change with a specific focus on implementation challenges.The purpose of this research is to explore the relationship between management models and systems of meaning in change implementation processes and hopefully contribute to the understanding of organizational change through empirical research based on practical experience. To be able to accomplish the purpose, the following research questions have been formulated:1. How can a measurement system act as a driver for organizational change?2. How can business excellence models be designed to focus on stakeholder demands and organizational sustainability?3. How can the implementation of a process based system model help organizations to accelerate change?4. What is the role of management models when implementing change?The theoretical frame of reference is focusing on aspects of organizational change and systems thinking. Three papers, based on three case studies, are appended to the thesis. The first study deals with performance management systems, the second study is assessing the use of business excellence models and the third study is tracking the implementation of a process based system model in three organizations. The indications are that there could be easy gains to be realized in focusing on the measurement system and by adopting a process based approach focused on stakeholder satisfaction. Study 2 indicates that successful use of business excellence models requires effective deployment of basic quality-related values within the organization. However, organizations considering the use of BEMs need to have strong long-term commitment. The results from study 3 indicate that implementation of a system model focusing on processes, resources and a multiple stakeholder perspective aids management to accelerate change. The results also indicate that there are other more crucial success factors than the model as such. Key success factors seem to be: Strategic clarity, management decisiveness and perseverance. Finally, the network of gaps between change theory (meaning different theoretical and methodological considerations written in textbooks and articles) and change practice (meaning organizations trying to accomplish things based on interpreting textbooks and articles) is discussed. / Modeller och meningsskapande : om ledningsmodeller och meningssystem vid genomförande av förändringFör många organisationer har förändring blivit en viktig följeslagare. De flesta organisationers överlevnad är beroende av förmågan att genomföra nödvändiga förändringar. Denna uppsats behandlar frågor om organisatorisk förändring med särskilt fokus på mätsystem, processbaserade systemmodeller och implementeringsutmaningar.Syftet med de studier som presenteras i denna uppsats är att utforska relationen mellan ledningsmodeller och meningssystem vid genomförande av förändring och förhoppningsvis, med hjälp av empiriska studier baserade på praktisk erfarenhet, bidra till ökad förståelse för området organisatorisk förändring. För att uppnå detta syfte har fyra forskningsfrågor formulerats:1. Hur kan ett mätsystem fungera som drivkraft vid organisatorisk förändring?2. Hur kan "business excellence"-modeller utformas för fokus på intressenter ochorganisatorisk hållbarhet?3. Hur kan implementeringen av en processbaserad systemmodell hjälpa organisationeratt accelerera förändring?4. Vilken roll har ledningsmodeller vid genomförande av förändring?Den teoretiska referensramen i denna uppsats fokuserar på olika aspekter av organisatorisk förändring och systemtänkande. Tre artiklar, baserade på tre studier, ingår i uppsatsen. Den första studien handlar om mätsystem, den andra studien utvärderar "business excellence"-modeller och den tredje studien följer implementeringen av en processbaserad systemmodell i tre organisationer.Resultaten från studie 1 indikerar att det finns enkla vinster att nå genom att fokusera på organisationers mätsystem samt införandet av ett processynsätt med fokus på intressentnytta. Den andra studien ger bilden att det krävs inarbetade kvalitetsorienterade värderingar för att en organisation ska kunna använda "business excellence"-modeller framgångsrikt. Organisationer som överväger att använda dessa modeller måste även se det som ett långsiktigt åtagande. Resultaten från studie 3 indikerar att införandet av en systemmodell som fokuserar på processer, resurser och intressentperspektiv hjälper ledningen att accelerera förändring. Resultaten tyder också på att det finns andra mer kritiska framgångsmönster än användandet av en viss modell. Nyckelfaktorer tycks vara: strategisk tydlighet, beslutsamhet hos högsta ledningen samt uthållighet.Slutligen diskuteras nätverket av gap mellan förändringsteorier (i betydelsen teoretiska aspekter på förändring framlagda i böcker och artiklar) och förändringspraktiker (i betydelsen organisationer som försöker åstadkomma praktisk förändring genom att tolka teoretiska aspekter framlagda i böcker och artiklar).

The concepts of continuous improvement (CI) and learning are advocated in project management (PM) literature and standards, as suitable concepts to adopt when managing projects. CI can be described as philosophy in which all members of an organization work together to achieve sustained and incremental improvements.Learning can in turn be divided into the learning organization, focusing oncharacteristics that allow an organization to learn, and organizational learning,focusing on how learning is achieved in an organizational context. How big of a part projects play in organizations can differ, from scarce occurrence to being the dominant way of working. Organizations that solely carry out projects can bedescribed as project-based organizations (PBOs). This study explores the concepts of CI and learning in the context of a project-based organization. The reason for doing this is that little information has been found on how CI and learning should be achieved and sustained in a PM context, although being described as important concepts in PM.A longitudinal exploratory case study was performed, at the Projects department at Luossavaara-Kiirunavaara AB, in order to understand how the concepts of CI and learning could be applied in a PBO. Several data collection methods have been applied in order to achieve triangulation. A qualitative approach was used in order to understand the specific characteristics associated with operating as a PBO, and thus affecting if and how CI and learning could be applied. The research process, whichdescribes the case study in chronological order, and display findings as they emerged, is given a fair amount of room in the thesis, in order to allow the reader to both scrutinize the study, and reach conclusions of her own.The findings indicate that no aspects of operating as a PBO counteract the potential of achieving CI and learning, but that awareness has to be raised regarding the challenges that come with it. CI is described as attractive due to a low-cost approach, and low entry barriers. This description is however based on applying CI in repetitive task environments (e.g. manufacturing industry), not the non-repetitive task environment that characterizes operating as a PBO. If CI is to be achieved in a PBO it is likely that both the PBO and the concept of CI has to be adjusted to one another, to a much greater extent than is described in the CI literature. The current approaches to learning in PBOs seem to be based on a hard approach, trying to capture and disseminate learning throughout the organization. However, this study indicates that this way of working falls short, and suggests that a softer approach might be needed in order to achieve organizational learning in PBOs

The existence of variation has been a major problem in industry since the industrial revolution. Hence, many organizations try to find strategies to master and reduce the variation. Statistical analysis, such as process capability analysis and Design of Experiments (DoE), often plays an important role in such a strategy. Process capability analysis can determine how the process performs relative to its requirements or specifications, where an important part is the use of process capability indices. DoE includes powerful methods, such as factorial designs, which helps experimenters to maximize the information output from conducted experiments and minimize the experimental work required to reach statistically significant results.Continuous processes, frequently found in the process industry, highlight special issues that are typically not addressed in the DoE literature, for example, autocorrelation and dynamics. The overall purpose of this research is to contribute to an increased knowledge of analyzing DoE and capability in process industry, which is achieved through simulations and case studies of real industrial processes. This research focus on developing analysis procedures adapted for experiments and comparing decision methods for capability analysis in process industry.The results of this research are presented in three appended papers. Paper A shows how the use of a two-level factorial experiment can be used to identifying factors that affect the depth and variation of the oscillation mark that arises from the steel casting process. Four factors were studied; stroke length of the mold, oscillation frequency, motion pattern of the mold (sinus factor), and casting speed. The ANOVA analysis turned out to be problematic because of a non- orthogonal experimental design due to loss of experimental runs. Nevertheless, no earlier studies where found that shows how the sinus factor is changed in combination with the oscillation frequency so that the interaction effect could be studied. Paper B develops a method to analyze factorial experiments, affected by process interruptions and loss of experimental runs, by using time series analysis. Paper C compares four different methods for capability analysis, when data are autocorrelated, through simulations and case study of a real industrial process. In summary, it is hard to recommend one single method that works well in all situations. However, two methods appeared to be better than the others. Keywords: Process industry, Continuous processes, Autocorrelation, Design of Experiments, Process capability, Time series analysis. / Förekomsten av variation i tillverkningsprocesser har varit ett problem redan sedan den industriella revolutionen. Därför har många organisationer försökt hitta en strategi för att hantera och reducera variationen. Statistiska metoder som duglighetsanalys och försöksplanering spelar ofta en viktig roll i dessa sammanhang. Duglighetsanalys bedömer hur processen presterar i relation till dess krav eller specifikationer, där en viktig del är användningen av duglighetsindex. Försöksplanering omfattar kraftfulla metoder, exempelvis faktorförsök, för att hjälpa den som utför experiment att maximera informationsutbytet vid experiment och samtidigt minimera de resurser som krävs för att nå statistiskt säkerställda resultat.Kontinuerliga processer, vilka är frekvent förekommande i processindustrin, ger upphov till speciella problem vid experiment som normalt inte behandlas i litteraturen, exempelvis autokorrelation och dynamik. Det övergripande syftet med forskningen i denna avhandling är att bidra till en ökad kunskap om analysen av försöksplanering och duglighet i process industri, vilket uppnås genom simuleringar och fallstudier av verkliga industriella processer.Denna forskning fokuserar på att föreslå och utveckla analysmetoder anpassade för experiment samt att jämföra olika beslutsmetoder för duglighetsanalys i industriella processer.Resultaten av forskningen presenteras i tre bifogade artiklar. Artikel A visar hur ett två-nivåers faktorförsök kan användas för att identifiera de faktorer som påverkar oscillationsmärkesdjupet som uppstår från stålstränggjutnings¬processen. Fyra faktorer studerades; slaglängden av gjutform, svängnings¬frekvensen, rörelsemönstret av gjutform (sinusfaktor) och gjuthastigheten. ANOVA analys visade sig vara problematiskt eftersom försöksdesignen inte var ortogonala på grund av förlorade försöksomgångar. Trots det har inga tidigare studier hittats som visar hur sinusfaktorn ändras i kombination med svängnings¬frekvensen så att samspelseffekten kan studeras. Artikel B utvecklar en metod för att analysera faktorförsök, påverkat av processavbrott och förlust av experimentomgångar, baserat på tidsserieanalys. Artikel C jämför fyra olika metoder för duglighetsanalys, när data är autokorrelerad, genom simuleringar och fallstudie av en faktisk industriell process. Sammanfattningsvis är det svårt att rekommendera en metod som fungerar bra i alla situationer. Resultaten pekar på att två metoder är bättre än de andra.