由於過去曾有少數論文提及保險爭議之處理方式，但隨著保險實務運作日趨靈活及仲裁法之修改，對於有關保險爭議仲裁卻少有文章論述或論述不深。 本篇論文主要在闡述仲裁制度地運作下，保險爭議如何圓滿迅速地解決。因此本文將首先介紹各種解決爭議的方法，如：申訴、協商或和解、調停或調解、仲裁、訴訟及其他爭議處理方法。再者，討論仲裁協議中有關仲裁協議之形式要件及提交仲裁用語之各項疑問。進而討論保險爭議仲裁制度運作時，可能面臨提交仲裁範圍為何、保險契約仲裁條款是否構成書面合意之仲裁協議及保險契約仲裁條款究竟可拘束哪些對象等等問題。並蒐集國內外之保險仲裁條款，加以分析、評論其優劣。最後於結論時，說明保險公司應如何妥善處理爭議，以及哪些險種適合利用仲裁排解紛爭，如何訂定保險爭議仲裁範圍較妥適，並於論文節末建議相關機構努力之方向。 / There were used to a few papers or articles studying in the insurance dispute resolutions in past years. As by Arbitration Act has modified creatively in 1998, a lot of insurance companies have begun to manage claim arguments between insurer and insured to Arbitration; however, few articles discuss in relating to insurance dispute arbitration or just refer it but not deeply enough. The objective of the paper is to explain how Arbitration to resolve insurance disputes perfectly and fast. First, this paper introduces some usual dispute solutions, for example: complaint, negotiation or compromise, mediation or conciliation, arbitration, litigation, and alternative dispute resolutions. Second, talking about how parties of the insurance contract make an effective arbitration agreement? What conditions should be fulfilled? What words used to refer to arbitration may fear of contradiction? Third, researching materials relating to the problems of insurance dispute arbitration, including what kinds of disputes are sued to refer to arbitration? Does the insurance arbitration clause constitute an effective arbitration agreement with mutual agreement? Whom an arbitration agreement is binding upon? Fourth, the paper analyses domestic and foreign insurance arbitration clauses, at the same time, tries to discuss their advantages or disadvantages. At the end of this paper, suggesting how the insurance company resolves insurance disputes, analyzing what kinds of policies are sued to arbitration, how the insurers to make useful and effective insurance arbitration clauses and how all the parties to make an effort to insurance dispute arbitration.