民國85年電信民營自由化，行動通信業務陸續開放，行動通信基礎建設也逐年展開，隨著無線寛頻接取業務WiMAX（Worldwide Interoperability for Microwave Access）、數位電視、數位廣播等無線通訊網路時代的來臨，我國行動通信的服務愈趨完善，儼然成為國際間首屈一指的通訊樞紐。 世界衛生組織（WHO）於2006年5月第 304 號概要說明書（Fact Sheet ＃304）中仍維持過去表示低於 ICNIRP （國際非游離輻射防護委員會）標準下的電磁波，無證據證明有害人體健康的一貫立場，更確切指出，在過去15年間，透過細心規劃和執行的病理學研究，甚至在電磁波強度遠超過基地臺和無線網路所能產生的情形下，長期的動物研究實驗也未能證明暴露行動通信電磁場領域下會增加罹癌風險。 由於迄今仍無確切的科學證據顯示非游離輻射的電磁波與癌症或生育問題有關，致使民眾仍對行動電話基地臺電磁波產生恐慌，導致與電信業者之間的拆遷抗爭不斷。基此，本研究從多元利害關係人的角度-第四代政策評估的觀點，針對主管機關、電信業者、學者及民間團體代表，進行非結構性的訪談，經研究發現：政府教育宣導不足，造成民眾對基地臺電磁波認知不足而產生疑慮，致使基地臺設臺不易；基地臺設置資訊是否公開？電信業者是否需設置回饋金？NCC與電信業者均表示不贊成，民間團體代表及學者則一致贊成；另敏感區如托兒所、中小學校、醫院等區域，如採限制設置，各界看法傾向立法前必須審慎評估其他使用者合法的權益。 最後，本研究提出以下幾點政策建議，提供政府未來行動電話基地臺管理制度規劃方向的參考： 一、政策參與：NCC於審核基地臺的許可執照，應確保私有土地或建築物所有人及設置基地臺鄰近居民等利害關係人參與行動電話基地臺設置之決策過程的機會。 二、教育宣導：多樣化管道且依利害關係人的不同，採分眾行銷方式。 三、合作模式：電信監理機關（NCC）、健康風險機關（衛生署）、環境保育機關（環 保署）的跨部門合作與協調。 四、風險溝通：認同利害關係團體，誠心的接受民眾對於風險認知是有差異的事實，並 發展一個雙向對話自由討論的對話平臺，加強政府、業者與民眾的溝通 管道與頻次，追蹤風險認知的趨勢，評估風險溝通的效果。 / Since 1996, Taiwan has been steadily liberalizing the telecommunications market, launching new services, and continuously developing the telecommunications infrastructure. Wireless communication networks, such as WiMAX (Worldwide Interoperability for Microwave Access), digital TV and digital broadcast are currently at the forefront of this development. Consequently, Taiwan has already become an international communications hub. Under the standards set forth in May, 2006, in the 304th essential instructions (Fact Sheet#304) of electromagnetic waves, the World Health Organization (WHO) suggested no evidence to prove the harmful effect of electromagnetic waves to human health. The report highlighted the past fifteen years of research, such as pathology elaboration programming, and performance research. Even in circumstances where the strength of electromagnetic waves far exceeded the amount at base stations and the wireless network, and after conducting long-term animal research, experiments could not prove electromagnetism increases Li cancer. Although there is still no scientific evidence connecting electromagnetic wave radiation to cancer, public concern continues to grow, sometimes aggressively. Even to the extent that an operator had to dismantle a cellular phone base station. The NCC is tackling this issue holistically and has developed the following policies regarding this matter: （1）policy publicly: to ensure the privately-owned land or buildings owners and the neighboring residents could have the chance to participate in the decision making process of the pedestal constitution of the cell phone base, when the government examine the permission licenses of base pedestals. （2）education and propaganda: to educate the public by diversified ways and adopts diversified marketing according to different character relative groups. （3）cooperate broadly: communications regulatory organization (NCC) - healthy risk organizations (Department of Health ) - environmental conservation groups. （4）inform of risks: to identify with the related group and accept the fact that the thought gaps of the public exist naturally. Then to develop a conversation platform to enhance the communication between the government, operators, and the public, and mention the trend of the public’s risk cognition to evaluate communication effect.