為因應人類生理或心理上的需求，而產生了形形色色之服務。隨著高科技不斷地發展，人類的未來生活，將會是充滿e化服務的生活環境。在此環境中，並非所有人均能了解各應用服務，更不知該選擇何服務才能滿足自身之多重需求。本研究擬設計一決策機制，當人們有多重需求時，能考慮有形及無形資源之有效利用，並考量不同個體之使用偏好及興趣，提供適合個人的e化服務建議。本研究之應用環境，符合垃圾桶模式中的無政府狀態之三大特性，然而原垃圾桶決策方式卻不適用於個人。因此，本研究之主體，為一智慧代理人，將以垃圾桶模式的決策原理做為基礎，並對其加以修改，分為二階段的決策過程。在第一階段，將使用一考量資源使用效率之task-chosen演算法，並搭配增強式學習中之AH-learning演算法；在第二階段，則是使用BDI代理人的架構。本研究所提出之提供e化服務建議的決策機制，預期將促使應用服務能不斷地創新及進步，並使資源獲得更有效之利用，使得人類擁有高品質的生活環境。 / There are manifold services, in order to fulfill people’s physical and mental needs. Through the continuous development of high technique, people will live in the environment surrounding e-services in the future. In this environment, it is hart for everyone to understand all e-services and choose a service to fulfill selves multiple needs. Therefore, the paper presents a decision mechanism which providing suitable e-service suggestion for everyone when they have multiple needs, considering the using utility of resources include tangible and intangible, and different preferences and interests for different people. This paper’s applying environment satisfies the three general properties of organized anarchies of “Garbage Can Model”. However, the decision method in garbage can model is not suitable to individual. The most important part of the paper is an intelligent agent, based on garbage can model theory but modify it appropriately. This intelligent agent uses two phase decision process. First phase, use a task-chosen algorism considering resource utility and AH-learning in reinforcement learning. Second phase, use the architecture of BDI agent. This paper presents a decision strategy providing e-service suggestion, and expects to promote innovative application services and use resource effectively. Finally, all people will enjoy high quality life.

「知識經濟」時代下，知識汰舊換新速度極快，單打獨鬥不及於團隊合作的成效，因此，不論組織或個人均須講求團隊合作。腦力激盪法(Brainstorming)即是透過團隊合作、協同決策的方式產生具有創意的解決方案。本研究結合智慧型代理人的技術與人類獨特的腦力激盪思考方式，利用智慧型代理人的自主性、溝通能力、適應力與學習能力等特性，讓智慧型代理人能在適當的時候代替腦力激盪會議的與會者出席會議，達成會議目標。為了讓智慧型代理人也能模仿人類進行創意思考，本研究以人類主要用來產生創意構思的三種聯想能力做為代理人之推論機制，並結合增強式學習的概念，設計出能根據以本體論表達之概念(Ontology-Based Concept)進行構思激盪之語意式構思學習代理人( Semantic Ideation Learning Agent，SILA )，並架構一個能讓多個SILA進行知識分享與學習的系統環境-腦力激盪式協同決策系統(Collective Brainstorming Decision System, CBDS)。本研究以傳統的腦力激盪決策模式為基礎，結合現代之網路語意表達與代理人技術，期望讓在網路上代表不同角色、身份的代理人，基於其所擁有之構思知識庫 (Idea Knowledge Base)，透過代理人之間的溝通與知識分享，達成代理人自動化協同決策(Collective Decision)之目標。 / In Knowledge Economy Era, the organization and individual are emphasizing on the teamwork instead of single play because of better effectiveness. Brainstorming is a solution that can help organization to generate creative ideas through teamwork and collaboration. This research combines human’s unique brainstorming thinking and the intelligent agent technique for devising an automated decision agent called Semantic Ideation Learning Agent (SILA) (that can represent a session participant to engage the action of brainstorming). In order to make a SILA thinking like human, our research presents a method of Reinforcement Learning grounded on three capabilities of human’s association (similarity, contiguity, contrast) as the SILA’s inference mechanism. Furthermore, the Collective Brainstorming Decision System was build to provide an environment where SILAs can learn and share their knowledge. The aim of this research is to reach automatic collective decision in a brainstorming session through the collaboration of the agents based on the brainstorming decision model and some modern information techniques including knowledge base, semantic web and intelligent agents.