雙次抽樣平均數和變異數管制圖設計之研究 / Control charts are effective tools for detecting manufacturing processes and service processes. Nowadays, much of the data in manufacturing or service industries comes from processes having non-normal or unknown distributions. The commonly used Shewhart control charts, which depend heavily on the normality assumption, are not appropriately used for this situation. In this paper, we propose a standardized dynamic double sampling asymmetric EWMA mean control chart (SDDS EWMA-AM chart), a standardized dynamic double sampling asymmetric EWMA variance control chart (SDDS EWMA-AV chart), and their combined charts (joint SDDS EWMA-AM and SDDS EWMA-AV charts) to monitor process mean, variance and both shifts, respectively. The charts based on the double sampling procedure and two simple distribution-free transformed statistics are used for non-normal distribution of a quality variable. The performance of the proposed charts and that of some existing distribution-free mean and variance charts are compared. Further, a non-normal service times example from the service system of a bank branch is used to illustrate the applications of the proposed charts and to compare detection performance with the existing distribution-free mean and variance control charts. The charts we proposed show superior detection performance compared to the existing distribution-free mean and variance charts. Thus they are recommended.