企業對人才的重視態度逐漸轉變，從以往找到對的人放到對的位置上，漸漸變成找到對的人後並為其規畫適合的教育訓練以達成公司績效目標。 企業越來越重視內部員工的教育訓練，政府也開始針對教育訓練課程進行相關認證。除了2005年行政院勞動部勞動力發展署(以下簡稱勞動部)推動「人才發展品質管理系統(Talent Quality-management System，簡稱TTQS) 」以確保企業訓練的教育品質外，更在2010年5月立法通過「產業創新條例」第18條、2011年9月通過「職業訓練法」第4條之1條，以訂定職能基準的相關標準，並推動以職能為主的職能導向課程與相關技能檢定。 目前根據勞動部所規定的職能導向課程分為三類，第一類是經由中央主管機關認定特定職業或職類所設立的職能基準課程；第二類是根據特定職業中其中一項工作任務所規劃的職能基準單元課程；第三類的職能課程為自行採取職能分析流程後所發展之課程。 本研究主要與個案醫院合作，以協助個案醫院推動職能課程(Program of Competency model)為目標，在人資室的建議下，本研究將以科秘書為研究對象。科秘書在醫院內屬於行政人員，在專業能力相對較低的環境下，行政人員常常分配到的行政資源較少、受到的關注亦較少。因此本研究將利用職能訪談法(Competency Interview)了解科秘書工作任務、工作產出、行為指標、職能知識及職能技能等工作內容後，以規劃專屬於科秘書的教育訓練課程，藉以提升科秘書之專業能力與技能。 / Nowadays the human resource policy of the companies changed from recruit the right employee to the right place to design different employees’’ training program. As the company more focus on training program, the department named Ministry of Labor try to set some standard to those course. They build up the Talent Quality-management System in 2005 to ensure the quality of training course in company. And formulate different laws about competency to arouse society the sense of it. As for now, Ministry of Labor definite three types of Competency-Based Program-CBP, they are named Program of OCS-POCS, Program of OCSU-POCSU and Program of Competency model. The study is focus on department secretaries in a hospital and mainly issue around the Program of Competency model. Department secretaries are group of administrative staff in hospital. Compare the professional staff in hospital, they gain less resource to promote competency. The study use Competency Interview to generate the department secretaries’ task, output, behavior, knowledge and skill. Use the result to develop the training program of department secretaries so that the competency of department secretaries could be promote.