本研究使用敘說研究方法，探討未婚成年女性多重戀情的心理歷程。從文獻與實務經驗中理解到，有些多重戀情者在其中有許多負向感受（女性尤其強烈），因此希望關注在歷程中時有負向感受的女性當事人身上，給予敘說的空間。採用立意取樣由熟識的人介紹受訪者小黛，訪談與分析詮釋後發現，在說出來的故事底下，還有許多難以被說出來的故事主軸。小黛雖然本著開朗釋懷的態度，看似不受外界影響與壓迫，但其實渴望被接納，也擔心被社會評價所批判，因此說得小心翼翼，不斷地解釋與抗辯污名，並且在多重戀情歷程中持續進行自我形象的整飾。社會的負向評價不僅在訪談當時影響著故事的敘說，更在故事發生當時就扮演了舉足輕重的角色，並且已經內化為女性多重戀情者的價值觀，讓當事人被污名所壓迫，「這不是一部變心與劈腿的故事，而是一部在自我形象與感情需求的拉扯下，尋求著被允許與被接納之生存空間的故事。」 最後，本研究對多重戀情現象、質性研究者與諮商員提出反思與建議。 / The study was based on narrative research approach exploring the females’s psychological process of an unmarried adult female who had more than one lover at the same time. According to the research and practical experience, some people, especially the females who had more than one lover at the same time would experience a lot of negative feelings. The participator Diane was introduced by a friend based on purposive sampling. After interviewing and interpreting the story, there are some important stories under what she had said. Although she looked like optimistic and didn’t care about external pressure, in fact, she wanted to be accepted and worried about the social judgment. Therefore, she told about her story carefully, and explained her behavior again and again. Besides, she regulated her self-image all the time when she falling in love with two men. Not only influencing the narration in the interview, the negative social judgment also played a key person from the beginning. It was internalized by the female who had more than one lover at the same time, and oppressed her through stigmatization. “This is not a story talking about unfaith; this is a story talking about a person who seek to be accepted, be permitted to survive under the struggle between the self-image and the need of love.” Finally, there were some discussion about the phenomenon that a person had more than one lover at the same time and some suggestions to the researchers and counselors.

本研究探討當消費者的自我形象與產品形象符合一致性時，對真實和虛擬產品之購買意願的影響。在消費者自我形象方面，分為真實我形象與理想我形象，在「依滿足消費者需求之產品分類」(Woods, 1960) 為調節作用下，即將產品分為真實產品與虛擬產品，再各細分為「功能型產品」(Utilitarian Product)、「享樂型產品」(Hedonic Product) 與「象徵型產品」(Symbolic Product)，用以衡量真實我形象一致性和理想我形象一致性對不同產品類別的購買意願會有何不同程度的影響。 本研究經由前測選出了各類型產品之代表性產品，對於一般的真實產品與網路上的虛擬產品，分別以牙刷和解毒靈丹代表功能型產品，KTV和虛擬電子情人代表享樂型產品，以及戒指和騎士團徽章代表象徵型產品。透過十五組項目之五點量表語義差異法，衡量消費者自我形象與產品形象，並以「考慮購買」、「購買意願」、「購買該產品是很重要的消費」和「擁有該產品是很重要的」四題來衡量對產品購買意願的強度。分為真實產品與虛擬產品二種問卷，分別發出228份與201份，透過迴歸分析，驗證自我形象一致性對產品購買意願之影響程度。 研究結果顯示：一、在功能型產品方面，不管是一般的真實產品或是網路上的虛擬產品，自我形象一致性對功能型產品的購買意願並無顯著影響。二、享樂型產品之購買意願受真實我形象一致性的影響較大。三、象徵型產品可分為角色定位和自我提昇兩大類，其產品購買意願將分別受到真實我一致性和理想我一致性因素的影響。四、當產品購買決策變成群體決策時，個體自我形象一致性的影響將受到限制。 整體而言，在產品形象定位上，應以目標客群的自我形象為參考依據，而非其人口變數。並依不同的產品類別，塑造不同的屬性，功能型產品應塑造產品功能屬性的品質形象，而享樂型與象徵型產品得依吻合消費者之自我形象來形塑成個性鮮明的產品形象，都將有助於企業對品牌與產品定位之效果。 / The purpose of this study is to discuss the effects of consumers' self-congruency on purchase intentions of real products versus virtual products in terms of functional, hedonic, and symbolic products as moderate effect. Self-image includes actual self and ideal self; as for the moderating effects of “psychological demand character” (Woods, 1960), this study divides both real and virtual products into utilitarian product, hedonic product, and symbolic product to measure the influences of actual-self image congruency and ideal-self image congruency on different product categories. After two pretests to find out the representative product for each category of real and virtual products, this study takes toothbrush and detoxification medicine for functional products; KTV and virtual e-lover for hedonic products; and ring and Knight insignia for symbolic products. Self-image and product-image are measured by the 15-item semantic differential scale. The magnitude of purchase intention is measured with four questions, “consider to buy”,“intend to buy”, “it’s an important consumption”, and “it’s important to ownTwo-hundred-twenty-eight paper-based questionnaires and 201 virtual questionnaires were collected and regressed to verify the effects of consumers' self-congruency on purchase intentions. There are some key findings. 1. For functional products, regardless of real or virtual products, the effect of consumers' self-congruency on purchase intentions is not significant. 2. Actual-self image congruency influences the purchase intention of hedonic product more. 3. Symbolic product can be classified into self-enhancing and role-positioning. These two product purchase intentions are respectively affected by actual-self image congruency and ideal-self image congruency. 4. When product purchasing decision becomes group decision, individual self-congruency will be constrained. To sum up, product image positioning should consider the target customers’ self-images, instead of demography data. Also, according to different product categories, product images should be shaped differently. Functional product should focus on quality image. Hedonic and symbolic products should adopt the images matching consumers’ self images. This will help form better brand and product positioning strategies.