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This study looks at literacy practices involving the use of email in a Further Education college. In order to explore literacy practices the study addresses how email works as a communicative act; how email is managed at both individual and institutional levels; what attitudes and values are attached to email and whether different groups within the college use email differently. The underpinning theoretical basis of this study is the New Literacy Studies, which theorise literacy as social practice. Emails are explored as literacy-in-action in order to infer the literacy practices that underpin their use. Hymes' ethnography of communication is used to analyse emails as communicative acts. Lave and Wenger's concept of community of practice is also drawn on in looking at different groups of practices. The predominantly qualitative· research takes the form of a case study with an ethnographic perspective. A range of data collection instruments are used, including questionnaire, diary, interview and compilation of a corpus of 408 emails. Analysis includes textual analysis using categories developed from Hymes and Critical Discourse Analysis. It is hoped that data from this research will have relevance for literacy teaching, organizational management and IT training.

Having evolved to gain the capabilities of a computer and the inherent characteristic of mobility, mobile phones have transcended into the realm of the Internet, forcing mobile telecommunication to experience the phenomenon of IP Convergence. Within the wide spectrum of mobile services, the messaging business has shown the most promising candidate to exploiting the Internet due to its adaptability and growing popularity. However, mobile operators have to change the way they traditionally handle the message logistics, transforming their technologies while adhering to aspects of quality of service. To keep up with the growth in messaging, in the UK alone reaching to 52 billion in 2007, and with the increased complexity of the messages, there is an urgent need to move away from traditional monolithic architectures and to adopt distributed and autonomous systems. The aim of this thesis is to propose and validate the implementation of a new distributed messaging infrastructure that will sustain the dynamics of the mobile market by providing innovative technological resolutions to the common problem of quality modelling, communication, evolution and resource management, within mobile Telecoms. To design such systems, requires techniques, not only found in classical software engineering, but also in the scientific methods, statistics and economics, thus the emergence of an apparent problem of combining these tools in a logical and meaningful manner. To address this problem, we propose a new blended modelling approach which is at the heart of the research process model. We formulate a Class of problems that categorises problem attributes into an information system and assess each requirement against a quality model. To ensure that quality is imprinted in the design of the distributed messaging system, we formulate dynamic models and simulation methods to measure the QoS capabilities of the system, particular in terms of communication and distributed resource management. The outcomes of extensive simulation enabled the design of predictive models to build a system for capacity. A major contribution of this work relates to the problem of integrating the aspect of evolution within the communication model. We propose a new multi-criteria decision making mechanism called the BipRyt algorithm, which essentially preserve the quality model of the system as it tends to grow in size and evolve in complexity. The decision making I process is based on the availability of computational resources, associated rules of usage and defined rules for a group of users or the system as a whole. The algorithm allows for local and global optimisation of resources during the system life cycle while managing conflicts among the rules, such as racing condition and resource starvation. Another important contribution relates to the process of organizing and managing nodes over distributed shared memory. We design the communication model in the shape of a grid architecture, which empowers the concept of single point management of the system (without being a single point of failure), using the same discipline of managing an information system. The distributed shared memory is implemented over the concept of RDMA, where the system runs at very high performance and low latency, while preserving requirements such as high availability and horizontal scalability. A working prototype of the grid architecture is presented, which compares different network technologies against a set of quality metrics for validation purposes.

Θεωρητική και πειραματική μελέτη μεθόδων ταξινόμησης μηνυμάτων ηλεκτρονικού ταχυδρομείου σε Spam και Legitimate με σκοπό την βελτιστοποίηση της ακρίβειας ταξινόμησης και την επιλογή των κατάλληλων παραμέτρων για σχεδιασμό ενός φίλτρου με ικανοποιητική απόδοση στην φραγή κακόβουλων μηνυμάτων / Theoretical and experimental study of methods blocking Spam E-mails with the purpose of improving the parameters of a spam blocking filter.

This thesis addresses the problem of sharing and transferring knowledge within knowledge-intensive organisations from a user modelling perspective with the purpose of improving individual and group performance. It explores the idea of creating organisational environments from which any of the users involved can benefit by being aware of each other such that sharing expertise between those who are knowledge providers and those who are knowledge seekers can be maximised. In order to encourage individuals to share such valuable expertise, it also explores the idea of keeping a balance between ensuring the availability of information and the increase in user workloads due to the need to handle unwanted information. In an attempt to demonstrate the ideas mentioned above, this research examines the application of user modelling techniques to the development of communication-based task learning systems based on e-mail communication. The design rationale for using e-mail is that personally held expertise is often explicated through e-mail exchanges since it provides a good source for extracting user knowledge. The provision of an automatic message categorisation system that combines knowledge acquired from both statistical and symbolic text learning techniques is one of the three themes of this work. The creation of a new user model that captures the different levels of expertise reflected in exchanged e-mail messages, and makes use of them in linking knowledge providers and knowledge seekers is the second. The design of a new information distribution method to reduce both information overload and underload is the third.

Email stress: what are its causes? how is it measured? can it be solved? The literature review revealed that, despite the term being well used and recognised, discussions surrounding the root cause of email stress had reached little consensus and the concept was not well understood. By its very nature, email stress theory had fallen victim to the academic debate between psychological vs. physiological interpretations of stress which, as a result of either choice, limited more progressive research. Likewise an array of email management strategies had been identified however, whilst some generated quick successes, they appeared to suffer longevity issues and were not maintained a few months after implementation in the workplace. The purpose of this research was to determine whether email communication causes employees psychological and physiological stress and investigate the impact of email management strategies in the workplace. A pragmatic philosophy placed the research problem as central and valued the differences between paradigms to promote a mixed-method approach to research. The decision to pair both case studies and action research methods ensured a framework for presenting results and an actionable solution was achieved. In direct response to the research aims an original email stress measuring methodology was devised that combined various data collection tools to measure and investigate email stress. This research design was applied and evaluated 'email free time' and email filing. Results of the study showed an increased stress response to occur during email use, i.e. caused employees' increased blood pressure, heart rate, cortisol and perceived stress, and a number of adverse effects such as managing staff via email, social detachment, blame and cover-your-back culture were identified. Findings revealed 'email free time' was not a desirable strategy to manage email stress and related stressors, whereas email filing was found more beneficial to workers well-being. Consolidation of the data gathered from the literature review and research findings were used to develop an initial conceptualisation of email stress in the form of two models, i.e. explanatory and action. A focus group was conducted to validate the proposed models and a further investigation at the ? was carried out to critique the use of an email training intervention. The results showed some improvements to employees' behaviour after the training, e.g. improved writing style, email checked on fewer occasions each day and fewer sufferers of email addiction. The initial models devised, alongside the latter findings, were synthesised to create a single integrative multidimensional model of email stress and management strategies. The model made an original contribution to knowledge in terms of theory, i.e. to conceptualise email stress, and practice, i.e. to offer practical solutions to the email worker.