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People from different cultures use web interface in different ways, expect different visual representation, navigation, interaction, mental model, and layouts etc., and have different communication patterns and expectation. In the context of globalisation, web localisation becomes a powerful strategy to acquire an audience in a global market. Therefore, web developers and designers have to make adaptations to fit the needs of people from different cultures, and the way cultural factors are integrated into web interface design needs to be improved. Most previous research lacks an appropriate way to apply cultural factors into web development. No empirical study of the web interface has been carried out to support the cross-cultural web design model. It is noted that no single model can support all cross-cultural web communication but a new model is needed to bridge the gap and improve the limitations. Thus the research aim was to build a new model of cross-cultural web design to contribute to effective communication. Following an extensive literature review, a local web audit was conducted, then a series of experiments with users to gather and evaluate data and build and validate the new model. A new model, based on a study of British and Taiwanese users, was formulated and validated demonstrating that content and message remain the core of web design but the performance of the selected users is influenced by the cultural dimension and cultural preferences and this, in turn impacts on the effectiveness of the web communication. For the British user sample, ease of using the website was seen to be strongly related to desirability. Taiwanese users showed preference for visual pleasure but no relationship between efficient performance and desirability. The resultant model contributes to the knowledge of how to design effective web interfaces for British and Taiwanese cultures and is replicable for the purpose of comparing approaches to designing for other cultures.

Testing Web Services applications and their Fault Tolerance Mechanisms (FTMs) is crucial for the development of today's applications. The performance and FTMs of composed service systems are hard to measure at design time because service instability is often caused by the nature of the network. Testing in a real internet environment is difficult to set up and control. However, the adequacy of FTMs and the performance of Web Service applications can be tested efficiently by injecting faults and observing how the target system performs under faulty conditions. This thesis investigates what is involved in testing the software-implemented fault tolerance mechanisms of Web Service systems through fault injection. We have developed a fault injection toolkit that emulates a WAN within a LAN environment between composed service components and offers full control over the emulated environments, in addition to the ability to inject communication and specific software faults. The tool also generates background workloads on the tested system for producing more realistic results. The testing method requires that the target system be constructed as a collection of Web Services applications interacting via messages. This enables the insertion of faults into the target system to emulate the incorrect behaviour of faulty conditions by injecting communication faults and manipulating messages. This approach allows the injection of faults while not requiring any significant changes to the target system. This testing method injects two classes of faults, manly communication and interface faults due to their big impact on Web service system dependability. The method differs from the previous work not only by injecting communication faults based on a Wide Area Network emulator, but also in its ability to inject a combination of communication and interface faults, which could cause what are called Byzantine faults (Arbitrary faults) at the application level. The proposed fault injection method has been applied to test a Web Service system deploying what is called a WS-Mediator for improving the system reliability. The WS-Mediator claims to offer comprehensive off-the-shelf fault tolerance mechanisms to cope with various kinds of typical Web Service application scenarios. We chose to use the N-version programming mechanism offered by the WS-Mediator, which has been tested through out tool. The testing demonstrated the usefulness of the method and its capacity to test the target system under different circumstances and faulty conditions.

As the web expands exponentially, the need to put some order to its content becomes apparent. Hypertext categorization, that is the automatic classification of web documents into predefined classes, came to elevate humans from that task. The extra information available in a hypertext document poses new challenges for automatic categorization. HTML tags and linked neighbourhood all provide rich information for hypertext categorization that is no available in traditional text classification.

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Current methods employed to develop collaborative applications have to make decisions and speculate about the environment in which the application will operate within, the network infrastructure that will be used and the device type the application will operate on. These decisions and assumptions about the environment in which collaborative applications were designed to work are not ideal. These methods produce collaborative applications that are characterised as being inflexible, working on homogeneous networks and single platforms, requiring pre-existing knowledge of the data and information types they need to use and having a rigid choice of architecture.

With the growing popularity of the World Wide Web, materials presented to learners in the form of hypertext have become a major instructional resource. Despite the potential of hypertext to facilitate access to learning materials, self-directed learning from hypertext is often associated with many concerns. Self-directed learners, due to their different viewpoints, may follow different navigation paths, and thus they will have different interactions with knowledge. Therefore, learners can end up being disoriented or cognitively-overloaded due to the potential gap between what they need and what actually exists on the Web. In addition, while a lot of research has gone into supporting the task of finding web resources, less attention has been paid to the task of supporting the interpretation of Web pages. The inability to interpret the content of pages leads learners to interrupt their current browsing activities to seek help from other human resources or explanatory learning materials. Such activity can weaken learner engagement and lower their motivation to learn. This thesis aims to promote self-directed learning from hypertext resources by proposing solutions to the above problems. It first presents Knowledge Puzzle, a tool that proposes a constructivist approach to learn from the Web. Its main contribution to Web-based learning is that self-directed learners will be able to adapt the path of instruction and the structure of hypertext to their way of thinking, regardless of how the Web content is delivered. This can effectively reduce the gap between what they need and what exists on the Web. SWLinker is another system proposed in this thesis with the aim of supporting the interpretation of Web pages using ontology based semantic annotation. It is an extension to the Internet Explorer Web browser that automatically creates a semantic layer of explanatory information and instructional guidance over Web pages. It also aims to break the conventional view of Web browsing as an individual activity by leveraging the notion of ontology-based collaborative browsing. Both of the tools presented in this thesis were evaluated by students within the context of particular learning tasks. The results show that they effectively fulfilled the intended goals by facilitating learning from hypertext without introducing high overheads in terms of usability or browsing efforts.