The purpose of this study was to examine the relationship between the use of information and communication technologies (ICTs) and the document delivery service (DDS) at an open distance learning institution (ODL). A quantitative survey was conducted using a convenience sample (N=107) of the students registered in the Master’s programme with the College of Education (CEDU) at the University of South Africa (UNISA). Pearson’s correlational analysis was used to determine the students’ perceptions of the relationship between the use of information and communication technologies (ICTs) and the DDS at an ODL institution. The results indicated a negative relationship between computer literacy and communication channels. Furthermore, the results indicated that information literacy skills positively and significantly predict the means of access to the Internet and library skills training predict access to information. The findings of this study show a need for future research in exploring the association between the use of ICTs and document delivery services. In order to rectify the challenge in an ODL institution, it is suggested that ODL institutions should ensure that both librarians and students possess the required skills and competencies. It is recommended that future research takes into consideration the limitations of this study. / Information Science / M. Inf.