Submitted by Setor de Tratamento da Informa??o - BC/PUCRS (tede2@pucrs.br) on 2016-09-05T16:58:40Z No. of bitstreams: 1 DIS_PLINIO_SILVA_DE_GARCIA_COMPLETO.pdf: 3414688 bytes, checksum: 742c328728d1132f407b85fe69013adc (MD5) / Made available in DSpace on 2016-09-05T16:58:40Z (GMT). No. of bitstreams: 1 DIS_PLINIO_SILVA_DE_GARCIA_COMPLETO.pdf: 3414688 bytes, checksum: 742c328728d1132f407b85fe69013adc (MD5) Previous issue date: 2016-03-28 / The motivation of people to the practice of cybercrimes has been investigated in order to improve the effectiveness and efficiency of cybersecurity at the organizational level. The fairness of management decisions on rewards and recognition, equality and fairness of organizational policies and practices, the quality of interpersonal treatment, preserving the respect and dignity of people, as well as transparency, clarity and accuracy of the information are elements inherent to the workplace. The experience of situations related to these elements produces emotions in people, which occasionally are negative emotions such as frustration, stress, anger or discontent. These factors influence the motivation of criminal individuals by developing negative feelings. The perception of organizational injustice and the consequent feeling of dissatisfaction experienced by workers can stimulate retaliation against their organization and its members. This study aimed to analyze how the organizational perceptions of unfairness motivate insiders to commit cybercrimes in the organizations where they work. Semi-structured interviews with cybersecurity experts who worked for Brazilian organizations were conducted. These professionals have at least five years of experience in the field. The narratives of the respondents have produced data that was transcribed, analyzed and categorized for subsequent interpretation. In this research, revenge and greed were identified as the main motivating factors for cybercrime, with an important and complementary participation of elements related to opportunity, habits, association, and especially impunity. The expectation that there will be no punishment for a crime encourages the commission of cybercrimes. The results suggest that the perception of injustice in the Brazilian organizational context produces primarily negative feelings such as low self-esteem, frustration, and lack of guilt in individuals and that these emotions motivate people to commit cybercrimes in the organizations where they work. / A motiva??o das pessoas para a pr?tica de crimes cibern?ticos vem sendo investigada com objetivo de melhorar a efic?cia e a efici?ncia da seguran?a cibern?tica em ?mbito organizacional. A equidade das decis?es gerenciais sobre recompensas e reconhecimento, a igualdade e imparcialidade de pol?ticas e pr?ticas organizacionais, a qualidade do tratamento interpessoal, preservando o respeito e a dignidade das pessoas, bem como a transpar?ncia, clareza e precis?o das informa??es comunicadas s?o elementos inerentes ao local de trabalho que impactam nas emo??es das pessoas. Esses fatores influenciam a motiva??o criminal dos indiv?duos, mediante o desenvolvimento de sentimentos negativos. A percep??o de injusti?a organizacional e a consequente sensa??o de descontentamento experimentada por trabalhadores de uma empresa pode estimular retalia??es contra a pr?pria organiza??o e seus respectivos membros. Esta pesquisa buscou analisar como as percep??es de injusti?a organizacional motivam insiders a cometer crimes cibern?ticos nas organiza??es onde trabalham. Foram realizadas entrevistas semiestruturadas com especialistas em seguran?a cibern?tica que desempenharam suas fun??es em organiza??es brasileiras. Esses profissionais t?m, pelo menos, cinco anos de experi?ncia na ?rea de seguran?a cibern?tica. As percep??es e viv?ncias dos entrevistados produziram dados que foram transcritos, analisados e categorizados para consequente atribui??o de significados. Nesta pesquisa, a vingan?a e a gan?ncia foram identificados como sendo os principais fatores motivacionais para o crime cibern?tico, com uma participa??o importante e complementar de elementos relacionados ? oportunidade, ao costume, ? associa??o e, principalmente, ? impunidade. A expectativa de que n?o haver? puni??o se um crime for cometido ? um determinante em muitos crimes cibern?ticos. Os resultados sugerem que a percep??o de injusti?a, no contexto organizacional brasileiro, produz nos indiv?duos prioritariamente sentimentos negativos como a baixa-estima, a frustra??o e a aus?ncia de culpa, e que essas emo??es motivam as pessoas a cometer crimes cibern?ticos nas organiza??es onde trabalham.