This research study posed the following questions: Does a faculty member's perceptions of his/her attitudes toward college students over the age of twenty-nine differ significantly from those students' perceptions of the faculty member's attitudes toward them? Are different faculty personality types, as measured by the Myers-Briggs Type Indicator, related to differing faculty attitudes toward college students over the age of twenty-nine? An attempt to answer these questions was made through the evaluation of three differing questionnaires administered to the population of faculty members and their students over the age of twenty-nine at a small, rural community college in Texas. One questionnaire was administered to the students to elicite [sic] their perception of a faculty member's attitudes toward them as students who were older than the traditional college student. A second questionnaire asked a series of questions of the faculty members to determine the faculty members' attitudes toward students over the age of twenty-nine. The third instrument used was the Myers-Briggs Type Indicator; this indicator was used in an attempt to determine each faculty member's personality type.

University-administered merit-based undergraduate scholarship awards have egalitarian appearances that often mask the presence of eligibility criteria that funnel these awards towards some students and away from others. This thesis uses findings from a case study to examine whether adult students (undergraduates aged 25 year and older) have equal access to undergraduate scholarships at one Canadian university. Framed by understanding of relational differences between members of social groups and by how formal equality can result in differing experiences for those who are substantively different, this thesis first identities how adult students differ as undergraduates; next it gathers data showing adult students' academic ability; and finally it statistically tests data showing the ages of recipients of scholarship awards to discover if adult students' are successful recipients in proportion to presence in the undergraduate community. A survey of ten other Canadian universities places findings in a wider context.

The purpose of this phenomenological case study was to understand the experiences of older students' use of web-based student services in a community college setting. For the purpose of this study the term "older student" was defined as people born between the years 1943 and 1960. This group of people, often described as the Baby Boomer generation, would not have had access to computer technologies had they gone to college during their adolescent years. Web-based student services was defined as the range of student services which are placed online, allowing students to access information and services without needing to see someone in-person. There were three major reasons for this study: (a) the increase in the development and use of online student services, (b) the increase of older students in higher education, and (c) further need to understand the unique experiences of older students in higher education. The case study design used an interpretive social science philosophical approach. The study was conducted at a large multi-campus community college in a metropolitan area located in the Northwest. A combination of survey, interviews, institutional data, and student-journals were used to answer the following research questions: (a) What is the experience of older students with web-based technology in a community college setting, (b) How do the older students' overall experiences and use of web-based services affect their community college experience, and (c) How might older students' background and experiences with web-based student services inform community college policy and practice? Close examination of data revealed several major themes of older students' experiences with online student services. These themes are: ��� Student Assumptions ��� Self-Motivation ��� Influence of Prior Work Experiences ��� User Preferences ��� How and What Online Services are Used ��� User Suggestions When these themes are taken into consideration with related literature on the digital divide, technology use in student affairs, older student experiences in the community college, and older students' use of technology, this study offers implications for community college leaders and practitioners in the student affairs and technology development. The implications of this study may impact online service development, assessment of computer literacy, program enhancement or development, and technical changes. / Graduation date: 2013

Using a Social Constructionist lens, this study gathers fresh empirical data on the experience of a “Mature Student”, examining its multiple constructions, both objective and subjective, within the context of a Scottish Ancient university. For six centuries, Ancient universities have held expectations that incoming students will adjust to fit the autonomous institutional culture. However the expansion of Higher Education in 1992 has introduced changes in legislation and funding which have shifted the onus of that adjustment to the organisations themselves. This study is placed at the fundamental core of the tension between an institution struggling with the changing nature of its purpose and non-traditional students with changing expectations. Through analysis of daily journals and semi-structured interviews with 16 students and 12 staff, it explores the interpretations which both sets of actors take from student/institution interaction, and does so with respect to the student’s holistic life context rather than viewing only the learner role. Particular emphasis is placed on the losses and gains from the experience, including examination of what a degree symbolises in personal, fiscal and psychological terms. Based on a synthesis of literature reviews and empirical data, the study categorises the Mature students into three groups according to experiential themes within the student journey, drawing out theoretical and policy contributions from the process. Although mismatches are shown to exist between student and staff expectations of institutional purpose, a contemporary, and valid, role for the Ancient institution is outlined in terms of developing individual agency.

Mémoire (M.A.)-- Université du Québec à Chicoutimi, 1993. / Document électronique également accessible en format PDF. CaQCU

The problem with which this study is concerned is assessing the relationship between the expressed needs of adult community college students and their needs as perceived by selected faculty members and student services staff members at a metropolitan community college. The population of the study was 201 adult students and 77 faculty and student services staff members who took the Adult Learner Needs Assessment Survey, a publication of the American College Testing Program. The data results were analyzed statistically using one-way analysis of variance and the Scheffé multiple comparison procedure. Data were considered statistically significant at the .01 level on all eight hypotheses. Based on the data findings, the following conclusions appear to be warranted. 1. The Adult Learner Needs Assessment Survey seems to provide useful needs assessment information in a convenient format for large scale research. 2. The instrument seems to provide a useful tool for gathering data on the perceptions of the needs of adult learners from community college employees. 3. Both faculty and student services staff groups seem to perceive adult students as needing more assistance with educational and personal needs than is reported by adult students. 4. Both faculty and student services staff groups perceptions of the needs of adult learners, when compared to the needs reported by adult students, appear to be less accurate for those needs for which a lesser degree of assistance is needed and more accurate for those needs for which a greater degree of assistance is needed. 5. The perceptions of the needs of adult learners by both faculty and student services staff groups appear notably similar. 6. This research, using a more rigorous level of significance, validates the general findings of similar research. 7. The research methodology and the use of analysis of variance and Scheffé test as statistical procedures proved to be useful in comparing perceptions of adult learner needs by faculty and student services staff groups to the stated needs of adult students.

Thesis (M.Dev. ( Planning and Management)) -- University of Limpopo, 2020 / Motivation has been said to be a major factor in determining student academic performance, and in this study the researcher aimed to investigate the effects of motivation on National Curriculum Vocational (NCV) students‟ academic performance at Capricorn TVET College. Due to the nature of the study the researcher used mixed research methods to collect data. The research findings revealed that motivation has an effect on students‟ academic performance such that lack of motivation has been identified as a major factor that contributes to poor academic performance among NCV students. Lack of lecturer motivation, inadequate Learning, Teaching and Support Materials (LTSM), lack of practical work were also identified as factors that can hinder NCV students‟ motivation. The results also revealed that positive college culture and positive student competition as well as giving of rewards or incentives to students are the most effective motivational strategies to enhance students‟ motivation and can assist in keeping students motivated. The study also determined that it would be beneficial if lecturers use those strategies to motivate students. Alternative sustainable motivational strategies are essential in order to keep students motivated and for them to be able to perform well academically.

Text in English / The main aim of the study was to investigate the state of customer care in Public University libraries in Kenya: case study of Moi University Library. Specifically the study was set to determine the composition of customers served and extent to which their information needs were being met. It was also set out to Identify and evaluate the quality and relevance of information services/products provided. Consequently, the study was undertaken to establish if there is a customer care structure and policy in place and also to explore the customer care practices. Lastly, to determine the challenges that were encountered in the process of offering customer care program. The mixed method research was used. Data was collected in two phases, questionnaires and interview survey methods were used to collect both quantitative and qualitative data. The study established that students and academic staff were the primary customers but their needs were not sufficiently being met. Library staff were friendly and helpful but overall rating of their attitude was below expectations. The study established that the library has variety of products/services and users’ were aware them. They were also aware of the existence of customer care unit, which allowed users to make suggestions for improvement of library products/services. The study recommends that the library should be provided with resources to run the program and also it is important that the Moi University Library adopts the use of a social media (Web: 2.0/lib 2.0) for communicating and updating users on new services and products. / Information Science / M. Inf.

Text in English / The main aim of the study was to investigate the state of customer care in Public University libraries in Kenya: case study of Moi University Library. Specifically the study was set to determine the composition of customers served and extent to which their information needs were being met. It was also set out to Identify and evaluate the quality and relevance of information services/products provided. Consequently, the study was undertaken to establish if there is a customer care structure and policy in place and also to explore the customer care practices. Lastly, to determine the challenges that were encountered in the process of offering customer care program. The mixed method research was used. Data was collected in two phases, questionnaires and interview survey methods were used to collect both quantitative and qualitative data. The study established that students and academic staff were the primary customers but their needs were not sufficiently being met. Library staff were friendly and helpful but overall rating of their attitude was below expectations. The study established that the library has variety of products/services and users’ were aware them. They were also aware of the existence of customer care unit, which allowed users to make suggestions for improvement of library products/services. The study recommends that the library should be provided with resources to run the program and also it is important that the Moi University Library adopts the use of a social media (Web: 2.0/lib 2.0) for communicating and updating users on new services and products. / Information Science / M. Inf.

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