Context. Global Software Development is software work undertaken at geographically separated locations across national boundaries in a coordinated fashion involving real time or asynchronous interaction. Distributed Agile Development aims at the benefits of both Agile Software Development and Global Software Development aiding the distributed teams to overcome the challenges brought by the distribution. Objectives. In this study the author investigates whether a globally distributed company is prepared to be agile, determining hindrances for agile and providing recommendations to mitigate or overcome the detected hindrances. Methods. In this case study, surveys and interviews were used to study the hindrances for agile and literature was used to provide the recommendations towards the detected hindrances. Results. 4 hindrances were detected. Only 1 was justified as necessary for the good performance of the distributed company. Several recommendations to overcome the hindrances were proposed. Both hindrances and proposed solutions were validated by the company representative. Conclusions. We conclude that the studied individuals are willing to be agile. As agile is built bottom-up, the company is prepared to be agile. However, they will not be able to be agile until they overcome or mitigate the detected challenges. In the study, several solutions for it are proposed.

Service organizations need to respond rapidly to both changes in the market and customer expectations. One way of accomplishing this is through service innovation enacted to achieve competitive advantage. This study applies a service-dominant logic (SDL) lens to describe how a service organization may achieve service innovation through value co-creation that is facilitated by agile distributed methods. Literature on value co-creation is somewhat limited; although a few studies have provided guidance on what is needed to achieve value co-creation, no study has yet presented how this might be achieved. Therefore, using a single-site case study in the context of a large service organization, this study examines how value is co-created and the role that agile distributed methods play in this process. This research seeks to contribute to practice by providing service organizations with recommendations for achieving value co-creation. It contributes to theory by advancing our understanding of value co-creation processes; moreover, by using the context of an SDL, it presents a framework that maps elements of service innovation to agile distributed practices.