The human resource perspective of a business process is concerned with the relation between the activities of a process and the actors who take part in them. Unlike other process perspectives, such as control flow, for which many different types of analyses have been proposed, such as finding deadlocks, there is an important gap regarding the human resource perspective. Resource analysis in business processes has not been defined, and only a few analysis operations can be glimpsed in previous approaches. In this paper, we identify and formally define seven design-time analysis operations related to how resources are involved in process activities. Furthermore, we demonstrate that for a wide variety of resource-aware BP models, those analysis operations can be automated by leveraging Description Logic (DL) off-the-shelf reasoners. To this end, we rely on Resource Assignment Language (RAL), a domain-specific language that enables the definition of conditions to select the candidates to participate in a process activity. We provide a complete formal semantics for RAL based on DLs and extend it to address the operations, for which the control flow of the process must also be taken into consideration. A proof-of-concept implementation has been developed and integrated in a system called CRISTAL. As a result, we can give an automatic answer to different questions related to the management of resources in business processes at design time.

Submitted by Joana Azevedo (joanad@id.uff.br) on 2017-06-30T19:43:49Z No. of bitstreams: 1 Dissert INGRID COSTA DIAS.pdf: 1436941 bytes, checksum: 47524feac1cbfdfd8210c85fa5059106 (MD5) / Rejected by Biblioteca da Escola de Engenharia (bee@ndc.uff.br), reason: Item rejeitado, pois a ficha catalográfica está fora do padrão. Atenciosamente, Catarina Ribeiro Bibliotecária BEE - Ramal 5992/5993/5994 on 2017-07-07T12:37:24Z (GMT) / Submitted by Joana Azevedo (joanad@id.uff.br) on 2017-07-25T19:36:46Z No. of bitstreams: 1 Dissert INGRID COSTA DIAS.pdf: 1525309 bytes, checksum: 688fdff58f6e2f733a095a9810244c54 (MD5) / Approved for entry into archive by Biblioteca da Escola de Engenharia (bee@ndc.uff.br) on 2017-07-28T15:10:40Z (GMT) No. of bitstreams: 1 Dissert INGRID COSTA DIAS.pdf: 1525309 bytes, checksum: 688fdff58f6e2f733a095a9810244c54 (MD5) / Made available in DSpace on 2017-07-28T15:10:40Z (GMT). No. of bitstreams: 1 Dissert INGRID COSTA DIAS.pdf: 1525309 bytes, checksum: 688fdff58f6e2f733a095a9810244c54 (MD5) / O anúncio da descoberta da chamada camada Pré-Sal no Brasil fez com trabalhadores de distintas nacionalidades fossem recrutados para atuação em território nacional. Esse movimento foi determinante para a constituição de empresas de pequeno porte especializadas em desembaraço do trabalhador estrangeiro no Brasil (migração laboral). Em especial, o presente estudo analisa uma dessas empresas, no sentido de oferecer uma análise diagnóstica e propostas de melhoria para o seu processo-chave – legalização do trabalhador estrangeiro no Brasil. O estudo está suportado por uma revisão de literatura fundamentada na legislação vigente e em livros, artigos e publicações científicas que relacionam as Técnicas de Mapeamento de Processos e MASP – Metodologia de Análise de Solução de Problemas. Como resultados obtidos, o mapeamento do processo foi realizado, as etapas do processo foram modificadas e algumas foram acrescentadas, o que possibilitou melhorias no ambiente de trabalho e a solução do problema apontado, o atraso para a legalização do trabalhador estrangeiro no Brasil. Desta forma, esta pesquisa pode contribuir para o avanço da publicação de trabalhos neste segmento e sugerir possíveis soluções para melhorar o desempenho destas empresas no Brasil. / The announcement of the discovery of Pre-Salt layer in Brazil made different nationalities workers be recruited to act in national territory. This movement was crucial for the establishment of small companies specialized in the foreign worker resourcefulness in Brazil (labor migration). In particular, this study examines one of these companies, in order to provide a diagnostic analysis and improvement proposals for its key process - legalization of foreign workers in Brazil. The study is supported by a literature review based on the current legislation and in books, articles and scientific publications relating the Process Mapping Techniques and MASP - Methodology for Analysis and Problem Solution. As results, process mapping was conducted, the process steps have been modified and some were added, which enabled improvements in the work environment and the solution of the identified problem, the delay for the legalization of foreign workers in Brazil. Thus, this research can contribute to the advancement of publishing work in this field and suggest possible solutions to improve the performance of these companies in Brazil.