Given that access to adequate housing is defined under South Africa's constitution as a fundamental human right, it is understandable that the post Apartheid government focuses significant time and expense on establishing human settlements intended to redress the historically unequal distribution of wealth and resources. This thesis is concerned with looking at why, in spite of this attention, the government has underperformed in delivering low income housing projects that evolve into socially sustainable and integrated communities. Since there is no substantial evidence that a comprehensive study of the consolidation of human settlements has been done in South Africa, this research and the recommendations it engenders will be an important resource for planning truly sustainable and integrated human settlements in the future. Both theoretical and applied research methodologies were utilised in this thesis to examine specifically six human settlements in the KwaZulu-Natal Ethekwini region, selected for their diversity in terms of social, economic and location characteristics, as well as the differing historical circumstances surrounding their establishments. That the analysis included three settlements with Greenfield and social housing projects developed during the Apartheid regime and three settlements established after the 1994 democratic elections, permits comparisons to be drawn and so facilitates a deeper understanding of the successes and failures of the creation of sustainable housing settlements. A thorough review of the limited literature in South Africa in this field and an assessment of strategies contained in the National Housing Policy, was complimented by a more practical approach, including the use of a Delphi survey method, which was conducted with experts in the housing field, policy makers and settlement inhabitants, and extensive on site data collection. This investigation shows that, paradoxically, the Apartheid housing settlements, designed to entrench racial segregation and inequality, have in fact flourished as consolidated communities, in comparison with post Apartheid housing projects. The thesis draws the conclusion that in the Apartheid settlements inhabitants are using their housing units as an invaluable asset to improve their living conditions and to create a sustainable environment. However, in the settlements developed by the post Apartheid regime, inhabitants are struggling to use their home as an asset to improve their living conditions and to create a convenient and sustainable environment. Consequently, poverty, social exclusion and vulnerability of the beneficiaries of low-cost housing are deepening. While this does not justify the Apartheid policy of enforced removals or the subsequent social evils, the sense of ownership that ensued from forcing inhabitants to thererafter pay for their dwelling based on a calculated proportion of household income, is key to understanding this disparity. In comparison, post Apartheid housing policy, framed within a socialist agenda, does not allow for equitable distribution based on income levels and so for the mainly poor and economically inactive inhabitants, there is an absence of this same ownership incentive to either care for or improve the dwellings that they are given. Furthermore, the current National Housing Policy fails to take a holistic approach to the issue since its priority is simply meeting short-term high demand to eradicate the most visible effects of Apartheid. Subsequently, the National Housing Policy has failed to consider how access to education facilities for children, availability of consumer goods and the proximity to commercial activity, jostle with the need for shelter as high priorities for low income households, which fundamentally affects the success of any housing policy. For this reason, several beneficiaries of post Apartheid housing units have sold their homes to raise income to meet more pressing needs. All social housing settlements that formed the sample of this research study have long term viability issues and so replicating any model is problematic. The thesis suggests therefore, that in the future, legislators and policy makers look towards cultivating mixed use housing settlements centred around vibrant commercial, business and retail sites with connecting public transit and pedestrian networks, and various tenure options, including rentals, rent-to-buy and outright purchase. Development initiatives taking into considerations the reforms and recommendations outlined in this thesis could be implemented on housing projects that use developed buffer zones of land that were left over from the Apartheid era housing policy or on "lost spaces" within existing human settlements. The advantages of such a new approach for creating sustainable housing settlements provides an opportunity to link spatially and economically dislocated communities while ensuring beneficiaries and stakeholders in housing settlements meet a wider variety of needs. The conclusion that this thesis draws is that South Africa needs a post Apartheid approach to create sustainable human settlements. The Delphi Study reveals that the strategy to be adopted should represent the expectations of both policy-makers and beneficiaries. Consequently, this thesis proposes a sustainable housing development model and has developed guidelines and processes that take into consideration the many issues affecting housing policies and so becomes a workable tool for future housing professionals. Consolidated and integrated settlements that evolve into socially sustainable communities then becomes a real possibility. / Thesis (Ph.D.)-University of KwaZulu-Natal, Durban, 2011.

Worldwide the experiences of refugees on place and their integration into host countries are understood differently. This study seeks to understand how asylum seekers and refugees found a place and settled in South Africa cities. The study focuses on asylum seekers and refugees, not on economic immigrants. By using a qualitative case study approach, the research has been able to explore how Great Lakes region refugees, living in the eThekwini Metropolitan Area, negotiate their place in the city and to what extent they are and they can be integrated into the eThekwini municipal IDP (Integrated Development Planning). The study explores their life experiences of place, social exclusion, social networks and views on their integration. Refugees and key stakeholders in Durban Metropolitan were interviewed and conclusions are drawn from their responses and the literature consulted. The eThekwini Metropolitan inner-city area was chosen as the focus of the research because the majority of Great Lake region refugees are living and working in this area (personal life experience - the researcher, 2010). Nineteen refugees (including three community leaders), and ten stakeholders were chosen and interviewed by using purposive and snowball sampling methods. Interviews were conducted by using in-depth interviews while data was analyzed using the interpretative-descriptive research approach. A multicultural theory is used as the main approach to understand and to guide this study. Therefore some of the findings emanating from this study will add to the understanding of how to deal with the complexity of our urban spaces and provide challenges and opportunities which planning needs to understand and engage within the response of refugee communities in South African cities. This includes installation of refugee reception centres at the point of entry, refugees' integration of municipal policies, and efficient implementation of the existing South African refugee policies. / Thesis (M.T.R.P.)-University of KwaZulu-Natal, Durban, 2011.

This dissertation investigates how the upgrading of informal settlements impacts home-based enterprises (HBEs). De Soto’s ‘Mystery of Capital Theory’ suggests that the formalisation of tenure rights, through informal settlement upgrading, can result in poor households gaining access to capital using their houses as collateral against loans. Furthermore, these households can then use this capital to finance the operations of their HBEs. Rust’s conceptualisation of the ‘Housing Asset Triangle’ explains the importance of HBEs in the lives informal settlement households as an economic asset. Thus, the lack of support for HBEs in the implementation of informal settlement upgrading, by municipal officials, impacts negatively on HBEs, and demonstrates Huntington’s ‘Clash of Civilisations’ Theory. Huntington states that when state officials implement informal settlement upgrading, disagreements arise between the officials and the beneficiaries of upgrading, in terms of the objectives and the results of upgrading, stemming mainly from the fact that the state officials and the beneficiaries belong to different civilisations. The researcher uses Cato Crest located in eThekwini Municipality as the case study area, where interviews were conducted with the municipal housing officials that implemented the in-situ upgrade in Cato Crest, using the Informal Settlement Upgrading Programme (ISUP) of the Breaking New Ground (BNG): Housing Policy. Household surveys were also conducted with the Cato Crest households that operated HBEs in the upgraded settlement, who had also done so in the informal settlement prior to the upgrade. The researcher found that HBEs in Cato Crest informal settlements are heavily dependent foot paths, for customers, used by people walking through the settlement. However, the upgraded settlement has lower housing densities than the informal settlement and the foot paths are replaced by road-side pavements. Only the businesses trading from containers located on the road-side survive, as customers using the roads and pavements stop easily to purchase goods. As a result, HBEs suffer and are unable to attract customers anymore and re-establishing HBEs in the upgraded settlement becomes a useless task as only businesses trading from the roadside are successful in the Cato Crest upgraded settlement. Trading from the road-side requires moving the HBE out of the house and into a road-side container, where the latter needs to be purchased by the household in order to take advantage of customers using the roads and pavements. This process proved to be too expensive for poor households operating HBEs in Cato Crest. HBEs are an important income generation strategy for Cato Crest households, and the upgrading of their informal settlement creates a better living environment for these households. However, the inability to continue generating an income using the house in the upgraded settlement creates a harsh environment for households that depend on HBEs for survival. Based on the findings of this study, the recommendations for the future implementation of informal settlement upgrading are that there is a need for a more collaborative effort between municipal housing officials, the Business Support Unit of the eThekwini Municipality, the Local Economic Development Offices, as well as households operating HBEs. More research of the phenomenon of HBEs in informal settlements of any particular area to be upgraded should be conducted. Thereafter, the implementation of HBE accommodating and fitting upgrading plans to each settlement, needs to be carried out by the upgrading officials, so that the upgraded settlement does not only give people access to housing and infrastructure, but creates an environment where they can continue using their houses for income generation in the upgraded settlement. / Thesis (M.Housing)-University of KwaZulu-Natal, Durban, 2011.

International evidence demonstrates that Small, Medium and Micro-Enterprises (SMMEs) play a critical role in the growth and stimulation of developed and developing country economies. Within the South African context, the National Framework for Local Economic Development (LED) aims to support the development of sustainable local economies through integrated government action. This Framework will ensure that SMMEs have an element of support from a local government perspective. With greater responsibility being allocated to local government, interrogating what local authorities could do to support SMMEs is important. The dissertation reflects on the eThekwini Municipality’s approach to this issue by focusing on the support of small enterprises through business linkages, and assesses the role played by Small Business Fairs in this regard. The primary empirical component of the research examines the effectiveness of the municipality’s flagship SMME support initiative – the annual SMME Fair. Over 160 small businesses were surveyed. The survey found in general that the stallholders felt the Fair was beneficial. Apart from the usual problems related to the organization of the Fair, the exhibitors also identified a number of weaknesses that hinted at the municipality’s strategic approach. Much of the frustrations of the respondents were linked to not receiving direct benefits from the SMME Fair in relation to business contacts and increased sales and it is argued that the municipality should explore further the benefits of business linkages. The role of local government in stimulating SMME Fairs to establish suitable business linkages with the big businesses may assist in addressing this major weakness that was identified. The SMME Fair has the potential to provide an ideal platform SMMEs from which to create business linkages. / Thesis (M.Dev.Studies)-University of KwaZulu-Natal, Durban, 2010.

Until recently it was fashionable to describe Durban as one of the fastest growing cities in the world. For those who held this view, the proliferation of informal settlements in and around the city pointed to massive rural-urban in-migration from the rural areas. Migration, itself, it was conceived, was typically the outcome of a direct move from the rural areas, whereby the migrant simply arrived in the city and took to squatting on any available land he or she could find. In actuality, while research has pointed out that substantial rural-urban in-migration is indeed a feature of the urban landscape, little light has been shed on the extent and nature of such migration. The aim of this dissertation is therefore to elucidate on these two features of the migration phenomenon. Through the application of the Todaro model of migration it is hoped that an understanding of the driving force behind migration to and within the Durban Functional Region could also be achieved. / Thesis (M.Com.)-University of Natal, Durban, 1994.

The broad theme of this investigation is Human Resource Management (HRM) in education. It has been widely publicised both in the media and other areas that the salary bill for state paid educators represents the major area of expenditure. More than ninety percent of the education budget in the KwaZulu Natal Department of Education and Culture is spent on the salary bill. It therefore becomes necessary to ensure that newly appointed educators and those appointed into promotion posts who are earning these salaries do justice in their jobs and produce the goods. School management teams have to ensure that these newcomers settle into their new jobs as quickly and effectively as possible. A newcomer into the teaching profession will have to cope with increasingly complex situations such as heterogeneous pupil population, teacher rationalisation, new curricula, teacher redeployment and increased pupil/teacher ratios. It is therefore important that educators, who are the most expensive asset in the school, are managed effectively. The first few days on the plant is considered to be important in any profession, as this will determine whether the employee will continue to provide his/her service or resign. With education as well, the induction of educators has to be managed by the school as quickly as possible to enable and to empower the inductee in becoming an effective educator. While some aspects of induction and mentoring are instituted in an informal way at the school under investigation, many other areas are sorely neglected. The p management of people in South African schools is circumscribed through legislation J* and regulation. The professional development of educators therefore rests with management and must be in line with legislation prescribed in government gazettes. However not much attention is being given to induction and mentoring programmes which focus on utilising and empowering the human capital (staff members) at the school. The challenge for school level management is to come to terms with what it means to manage the performance and productivity of people in ways, which meets the aspirations of the people and the needs of the organisation. This project has attempted to investigate the management of induction and mentoring at a school in Phoenix, north of Durban. It has been found that no formal programmes p on induction and mentoring exist at the school. It is therefore recommended that management together with, and in consultation with staff members, draw up and implement a policy on induction and mentoring. This will ensure that with guidance and training (induction and mentoring), new human resources will be best utilised to suit the needs of the school. / Thesis (M.Ed.)-University of Natal, Durban, 2002.

Since 1994, South African governance has been in transition from bureaucracy to democracy. In tenns of democracy, local government is specifically tasked with providing goods and services equitably and sustainably not only to it's citizens, but along with them. In South Africa, the provision of refuse removal services and landfill sites for waste disposal are under local government control. Recently, Durban Solid Waste, a municipal waste management contractor in the Durban Metropolitan Area, KwaZulu-Natal, South Africa embarked on a comprehensive exercise, the first of it's kind in the country. to locate, plan, develop and operate new generation landfill sites with the aid of a public participation process involving capacity building which is a requirement of legislation. It is in the North Zone of this area that the existing landfill is to close by December 2000, and so there is an urgent need to locate and develop a new landfill site for the region. It is the capacity building and public participation process of the North Zone landfill site selection process which is the subject of this study. A case study format provides an intensive examination of the public participation and capacity building process. Qualitative research methodology was employed to compliment the interp retive approach undertaken in the research process, which used conceptual frameworks drawn from literature for the data interpretation. Data were collected via participant observation at meetings and workshops, and semi-strucrured interviews with stakeholders of the North Zone process. The research findings revealed that while a variety of capacity building and public participation means suggested by government policy have been utilised., none of the statutory principles of public participation for landfill siting have been implemented satisfactorily by participants in the North Zone public participation process. The findings also indicate that the predominant type of public participation being followed in the North Zone is instrumental in nature. and thus in the main does not exhibit outcome measures of empowerment which are associated with transformative participation. Furthermore. the findings demonstrate that while capacity building made the North Zone public participation process more democratic than previous landfill site selection exercises, principles of equity were only satisfied to the extent that the statutory requirements, the will of the developer, a shortage of time and adequate funding pennitted. The recommendations suggest: lobbying for changes to the statutory requirements. ways of building trust between stakeholders. activities to promote equity and democracy, and the use of more suitable means of capacity building and public participation for landfill site selection public participation processes in South Africa / Thesis (M.Sc.)-University of Natal, Durban, 2000.

Disparities between housing, water and sanitation policy initiatives continuously undermine the efforts of informal settlements upgrading programme of transforming living conditions of people living in informal settlements. The objective of this research project was to explore the disparities between the above mentioned policy initiatives in informal settlements upgrading with the view to develop an understanding of various elements leading to these disparities. To achieve this research two case study areas were selected from which data was collected. The case studies were selected purposively. Household surveys were conducted from each of the two case studies and interviews were conducted with housing, water and sanitation officials. Findings of the research indicate that there are indeed disparities between housing, water and sanitation. It indicated that the disparities manifested themselves at various levels of policy. The nature of these disparities also varied according to the level at which they manifested. The research concludes that disparities in housing, water and sanitation manifest themselves in informal settlement upgrading. Various levels of policy indicate the manifestation of these disparities. Informal settlement upgrading efforts are undermined by the lack of coordination and integration in the implementation of policy. The research therefore recommends adjustments from all levels of policy from formulation to implementation. Housing, water and sanitation policy formulation process should be conducted in an integrated and coordinated manner. All parties involved in policy development and implementation should adopt high level of communication and consultation on all policy related issues. Policy objectives should be consolidated. / Thesis (M.Housing)-University of KwaZulu-Natal, Durban, 2009.

The Batho Pele principles (enshrined in our Constitution) redefined the relations between the users of municipal goods and services and municipalities. It compels local municipalities to comply with certain requirements such as providing tools and mechanisms to encourage citizens to participate in its decision making processes as well as improving relations with its customers. eThekwini Municipality created two business units namely the Community Participation Unit and the Regional Centres Unit. The Community Participation Unit is responsible for mobilizing the local rural and urban communities to participate in local government elections. The Regional Centres Unit is responsible for improving relations between the users of municipal goods and services and the municipality by providing access to local government services at the doorstep of citizens, improving customer relationships, identifying and implementing initiatives to enable customers to interact with the municipality when they want to, where they want to and how they want to. Citizens and municipal customers are a captive market. Municipal goods and services in the main can only be sourced from the municipality. The perceptions of municipal customers towards the municipality were mostly negative. There were no precedents that could be learnt from and this was a paradigm shift from government to governance. eThekwini Municipality looked to private sector practices for models, philosophies and practices that could be useful for achieving change as well as compliance with legislation. Companies in the private sector have to compete for customers and whilst price may be a differentiating factor, it is not sustainable to compete on pricing alone. To remain competitive and survive, companies are dependent on strategies that provide them with a competitive edge such as CRM. CRM initially was used describe software that collected and analysed data on customers assisting companies to become agile in responding to their clients, to enable them to reward their loyal customers and to be able to predict and pre-empt changes in buying behavior and preferences of their customers. It evolved into a philosophy on customer service focused on providing customers with a satisfying experience in every interaction with the company. It is used to identify improvements in the business operating model to improve delivery to the customer and to the market. This study is based on a case study of the experiences of the eThekwini Municipality in implementing CRM initiatives and the impact on relations with municipal customers. The study is based on test sampling, review of documentation and interviews with senior management in eThekwini Municipality. The results of the study are discussed with recommendations. / Thesis (MBA)-University of KwaZulu-Natal, Westville, 2010.

This research expounds on the impact of Organised Labour in Dispute Resolution at eThekwini Municipality. The research will identify the positive and negative aspects of the stakeholders within the environment of labour relations. The necessity of this research is that very little research has been conducted in the dispute resolution environment at eThekwini Municipality. In any labour contract, there will always be disputes between the stakeholders concerned. In some instances, the conclusion of the dispute is a win-win situation or winner takes all. In the open market, the engaging of the Commission for Conciliation Mediation and Arbitration is the forum available to resolve disputes. In the local government sector, however, organised labour caters for the needs of its members by taking their grievances to the bargaining council under the auspices of the South African Local Government Bargaining Council. Local government is the sphere that is closest to the public at which delivery of services takes place. The manner in which this is conducted depends largely on the Municipality's institutional capacity. The institutional capacity also influences its regulatory role. The co-operative governance approach encourages multiple stakeholder arrangements to deal with labour relations issues. These arrangements will provide an illustration of the role of various stakeholders in achieving peace and harmony in the workplace. Organised Labour will always have a profound effect on the economy, politics and social services. Its contribution and development to society is highly influential and ensures its recognition. The challenge is to develop systems and procedures that will serve the labour relations environment. This research will set out to explore the dispute resolution mechanism that exists currently, and the effect it has in the Municipality. In this way there will be a definitive significance on the approach to formalise the roles employed by management and organised labour. / Thesis (MPA)-University of KwaZulu-Natal, Westville, 2010.