Thesis (Ph. D.)--University of Wisconsin--Madison, 1972. / Typescript. Vita. Description based on print version record. Includes bibliographical references (leaves 698-707).

Thesis--Paris. / Includes bibliographical references (p. [vii]-viii).

Dissertation (MBA)--University of Stellenbosch, 2009. / Also available via the Internet. Bibliography.

Thesis (M.Soc.Sc.)--University of Hong Kong, 1992. / Also available in print.

Thèse--Basel. / Vita. Bibliography: p. vi-vii.

Thesis (MTech (Business Administration))--Cape Peninsula University of Technology, 2006 / This study aims to explore the impact of self-service technologies (SSTs) on the behaviour of Chinese banking customers. The research has two purposes: (l) To determine how perceived risk impacts on the use of SSTs for customers with a high and a low technology readiness index (TRI) and (2) To understand the types of perceived risks within the banking industry and which component of risk dominates customer's propensity to use SSTs. The research focuses on the retail bank SSTs services for the reason that the banking industry has the longest development history in SSTs. The research was conducted using a questionnaire containing two service scenarios (bank information search, fund/money transfer) and was distributed to 372 bank customers, of which a valid sample of 307 respondents was analyzed. The test results indicate the effect of perceived risk does exist. High perceived risk influences high TRI customers to lower their propensity to use the SSTs in the funds transfer and money transfer service scenario, whereas customers with low TRI will tend to lower their propensity to use SSTs in the funds transfer, money transfer and other services. Psychological risk was also identified as the dominant influential risk factor among the respondents. The results support the research hypotheses and highlight the importance for companies to manage perceived risk in this technological era.

M.Comm. / Warren Buffet, regarded as one of the world's leading investors said (Lowe, 1997:99): "Price is what you pay. Value is what you get." The world and South Africa have seen significant mergers in the financial services industry over the past ten years. Valuation models and results have been extensively debated, but to understand the true value of any company one has to analyse the underlying factors impacting the value. This valuation process can play an important role to determine what the impact of changes in the key ratios of a bank on the value of a bank will be. The main purpose of this study was to develop a valuation model for banks based on key ratios commonly used in banks' financial statements that would enable the quantification of the impact of changes in key ratios on the value of a bank. A literature study of available valuation methods were done to determine valuation theories on which the model could be based. Specific factors relating to valuation of banks were investigated. Key ratios were identified based on analysis of financial statements of banks and banking legislation requirements. A valuation model was developed based on these ratios. A prediction of future key ratios of the four main South African banks were obtained from three analysts and the valuation model tested by comparing the calculated value to the quoted market prices. Changes of 1% were made to key ratios and the impact on the value of each bank determined.

Growth in information and communication technology (ICT) is drastically changing the way businesses, especially in the service industries, are conducted. The financial services industry and banking in particular, is not excluded from this technology explosion. Internet banking, even though not new in advanced countries, is a new transaction channel being used by banks in some parts of Africa, especially Ghana, to offer various products and services to their customers. However, this medium has not been fully exploited by these banks as there are many hurdles the banks must triumph over. In deploying this technology and these systems, there are several factors which banks must take into consideration before fully deploying such a system to their customers, hence the motivation for this study. The absence of suitable and sufficient knowledge on this topic also exposes a “rhetoric versus reality” argument of whether the intention to adopt Internet banking is critical to the strategies and ultimate success of banks in Ghana. For banks to stay ahead of competition as well as to attract and maintain their clientele, it is of paramount importance to gather and link the perspectives of both clients and bank managers in order for banks to ensure that they perform according to the needs and expectations of their clients. In order to achieve the intended results, an empirical study was conducted by taking into consideration the viewpoints of both bank clients and bank managers in determining the factors that customers take into consideration before adopting the Internet banking medium. The primary aim of this study was to quantify significant relationships between the selected variables. Therefore the positivism research paradigm was used, while the phenomenological paradigm was employed for the measuring instruments. Because multiple sources of data were used, from the perspectives of banking clients and managers in Ghana, methodological triangulation was adopted for this study. The results of the empirical investigation showed that both groups (clients and managers) considered the variables of market share, technology acceptance, diffusion of innovation, organisational variables, organisational efficiency, and business strategy to have direct influence on the adoption of Internet banking. However, they differed in opinion concerning the degree of influence of these variables. The bank managers’ responses leaned more towards strong agreement with the importance of these variables than did those of the bank clients. Thus, for bank clients to readily adopt the Internet banking medium for their banking transactions, bank managers must take a closer look at these determinant factors described in the study. The study showed that the population group, educational and income levels exerted an influence on the perceptions clients have regarding Internet banking adoption factors. It was found that the higher the education and income levels of the clients, the easier it was for them to adopt Internet banking. Also, the male group dominated the use of the Internet banking. This is supported by the fact that there is a growing middle class in Ghana that falls within this category of banking clients.

Foreign direct investment (FDI) in banking (i.e., the establishment of branches, representative offices, agencies, subsidiaries, or affiliates abroad) is one of the key features of the international monetary system, yet it has received relatively little attention, particularly from empirical researchers. This thesis first reviews the existing work on FDI in banking, and then proposes a theoretical framework for understanding the sources of competitive advantage which lead to multinational banking. This framework integrates earlier work on the theory of financial intermediation with Durming's eclectic theory of FDI. Sources of competitive advantage (Dunning's "ownership-specific advantages") are found to lie in the areas of transaction cost reduction, asset transformation, information production, monitoring, and signalling. Empirical proxies for these variables are then identified. The importance of these variables is then tested using data on foreign banks operating in Japan and Korea. The first test uses survival time analysis (Cox proportional hazards model) to identify the factors associated with early entry into these markets after they were opened to foreign banks. The second uses multinomial logit analysis to examine the factors distinguishing banks which have established a branch or representative office in Japan and Korea from those that have not. The results of the two models are consistent for the most part and are generally in accordance with the predictions of the theory. The final part of the thesis explores the reasons for the strategic choices of the foreign banks in these markets and their relative success in implementing them. A cluster analysis reveals the presence of strategic groups in each market whose membership is broadly consistent with the types of advantages they have, as revealed by a review of the trade press. The most profitable foreign banks are found to be those that pursue niches with high barriers to entry, usually due to a natural advantage such as nationality. Implications for further research are then discussed. / Business, Sauder School of / Graduate

Banks offer a wide range and variety of services to their commercial customers. Periodically, they analyse the services being utilized by a customer and subsequently enter into negotiations with that customer on the compensation to be provided for services rendered. As a preliminary to the major objective of this study, an argument is presented on the analysis approach that should be utilized by banks to determine compensation requirements and to negotiate these with the customer. The major, study objective is to determine, assess and compare the commercial account analysis procedures of selected United States and Canadian banks. While banks provide a wide range and variety of services to their commercial customers, this study argues that these services are linked by various quantitative and qualitative factors. As such, an all-inclusive analysis or valuation approach should be utilized to determine compensation requirements (a total customer relationship analysis), rather than one which separates the customer into a number of service categories or areas with compensation requirements being determined for each service area separately (a service area analysis). It is also argued that an integral part of the analysis process is profit computation over the total customer relationship. Based upon a literature search, it was determined that certain United States banks utilize an analysis procedure that computes profit over the total customer relationship. Their procedures (profitability analysis) are outlined and the strengths and weaknesses of the procedures are discussed. As only minimal published information was located on the analysis procedures of Canadian banks, research took the form of personal interviews with senior officers of six banks. It was determined that the Canadian banks utilize separate service area analyses and that in no instance is customer profitability computed, either by service area or over the total customer relationship. Rather, the analysis procedures focus attention on the revenues received vis-à-vis the revenues that should have been collected. While a service area approach is utilized, subjective valuations of total customer relationship profitability do occur, under certain circumstances, which may decrease the compensation requirements for that service area by virtue of the value of the total customer, relationship. Canadian bank analysis procedures are extensively outlined as, to the best of the writer's knowledge, this is the first study and documentation of them outside of the Canadian banking system. The procedures are compared to those of the United States banks and the possible reasons for the differences are discussed. Strengths and weaknesses of Canadian procedures are outlined in. relation to those of the United States banks. The study concludes that the Canadian banks could benefit from adoption of a total customer relationship approach to the analysis of their commercial customers. / Business, Sauder School of / Graduate