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THE DIFFUSION AND ADOPTION OF A TECHNICAL INNOVATION: THE AUTOMATED TELLER MACHINELozano, Marvin Francis, 1950- January 1987 (has links)
No description available.
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An assessment of the effects of office automation technology on clerical employment in the banking and insurance industries, 1985-2000Nelms, Keith Robert 05 1900 (has links)
No description available.
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The influence of perceived risk in the uptake of self-service technologies within the retail banking sector : a study of customers using the industrial and commercial bank of China in JilinLiang, Yan January 2006 (has links)
Thesis (MTech (Business Administration))--Cape Peninsula University of Technology, 2006 / This study aims to explore the impact of self-service technologies (SSTs) on the behaviour
of Chinese banking customers. The research has two purposes: (l) To determine how
perceived risk impacts on the use of SSTs for customers with a high and a low technology
readiness index (TRI) and (2) To understand the types of perceived risks within the banking
industry and which component of risk dominates customer's propensity to use SSTs. The
research focuses on the retail bank SSTs services for the reason that the banking industry
has the longest development history in SSTs. The research was conducted using a
questionnaire containing two service scenarios (bank information search, fund/money
transfer) and was distributed to 372 bank customers, of which a valid sample of 307
respondents was analyzed.
The test results indicate the effect of perceived risk does exist. High perceived risk
influences high TRI customers to lower their propensity to use the SSTs in the funds
transfer and money transfer service scenario, whereas customers with low TRI will tend to
lower their propensity to use SSTs in the funds transfer, money transfer and other services.
Psychological risk was also identified as the dominant influential risk factor among the
respondents. The results support the research hypotheses and highlight the importance for
companies to manage perceived risk in this technological era.
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Determinants of internet banking adoption by banks in GhanaBart-Williams, Edem January 2015 (has links)
Growth in information and communication technology (ICT) is drastically changing the way businesses, especially in the service industries, are conducted. The financial services industry and banking in particular, is not excluded from this technology explosion. Internet banking, even though not new in advanced countries, is a new transaction channel being used by banks in some parts of Africa, especially Ghana, to offer various products and services to their customers. However, this medium has not been fully exploited by these banks as there are many hurdles the banks must triumph over. In deploying this technology and these systems, there are several factors which banks must take into consideration before fully deploying such a system to their customers, hence the motivation for this study. The absence of suitable and sufficient knowledge on this topic also exposes a “rhetoric versus reality” argument of whether the intention to adopt Internet banking is critical to the strategies and ultimate success of banks in Ghana. For banks to stay ahead of competition as well as to attract and maintain their clientele, it is of paramount importance to gather and link the perspectives of both clients and bank managers in order for banks to ensure that they perform according to the needs and expectations of their clients. In order to achieve the intended results, an empirical study was conducted by taking into consideration the viewpoints of both bank clients and bank managers in determining the factors that customers take into consideration before adopting the Internet banking medium. The primary aim of this study was to quantify significant relationships between the selected variables. Therefore the positivism research paradigm was used, while the phenomenological paradigm was employed for the measuring instruments. Because multiple sources of data were used, from the perspectives of banking clients and managers in Ghana, methodological triangulation was adopted for this study. The results of the empirical investigation showed that both groups (clients and managers) considered the variables of market share, technology acceptance, diffusion of innovation, organisational variables, organisational efficiency, and business strategy to have direct influence on the adoption of Internet banking. However, they differed in opinion concerning the degree of influence of these variables. The bank managers’ responses leaned more towards strong agreement with the importance of these variables than did those of the bank clients. Thus, for bank clients to readily adopt the Internet banking medium for their banking transactions, bank managers must take a closer look at these determinant factors described in the study. The study showed that the population group, educational and income levels exerted an influence on the perceptions clients have regarding Internet banking adoption factors. It was found that the higher the education and income levels of the clients, the easier it was for them to adopt Internet banking. Also, the male group dominated the use of the Internet banking. This is supported by the fact that there is a growing middle class in Ghana that falls within this category of banking clients.
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The impact of the automated teller machine on Hong Kong's banking industry: review and outlook.January 1988 (has links)
by Chan Lai-ming, Raymond, Mok Ngai-shun, Esmond. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1988. / Bibliography: leaves 65-68.
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Electronic banking business practices and marketingAlomran, Abdullah 01 January 2002 (has links)
The purpose of this study is to determine how banks and consumers are adapting to the Internet age; to understand the privacy, security and other issues involved with money transfers; to determine steps being taken to make e-banking adaptable to meeting the needs of the bank, customers, business and industry; to forecast e-banking potential; and to understand the role of marketing in the process.
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A study of automation in local Chinese banks.January 1985 (has links)
by Cheung Bing-leung, Wong Kai-man. / Thesis (MBA)--Chinese University of Hong Kong, 1985 / Bibliography: leaves 81-83.
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Application of information technology in the banking industry : meeting the challenges in the 1990s.January 1984 (has links)
by Hung Yuk Hung Antony [and] Ng Chim Kuen Jimmy. / Includes bibliographies / Thesis (M.B.A.)--Chinese University of Hong Kong, 1984
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An empirical study of e-banking in CameroonTalla, Jacques Herve Nguetsop 06 1900 (has links)
The objective of this study was to determine the factors which can affect the adoption of e-banking in Cameroon. To conduct that research, we tried to understand how demographic characteristics, attitudes and social influences impact on the customer’s decision to adopt e-banking; to investigate barriers and challenges with regard to the adoption of e-banking; to identify the differences in perception regarding e-banking between e-banking users and non-users; and to determine whether or not e-banking offers more opportunities in comparison with the traditional banking system used in Cameroon.
Through an in-depth interview and questionnaires filled by bank’s customer, the factors influencing the adoption of e-banking in Cameroon were identified. These were demographic factors such as age, income, educational level and occupation. Psychological factors such as perceptions of relative advantage, compatibility, complexity and perceived cost were also identified. Perceived risk was found to have a negative impact on e-banking adoption. A measure of the relationship between the factors and the adoption of e-banking was determined. Negative perceptions and attitudes influence the decision-making process, resulting in negative consumer behaviour outcomes. Social influences, including the opinions of friends, parents and colleagues, were found to have an influence on e-banking adoption. With regard to the research objectives that identified factors discouraging customers from using e-banking, the lack of trust, lack of information, lack of knowledge and perceived risk by non-users hindered the adoption of e-banking. Challenges and barriers with regard to e-banking adoption were also identified, namely resistance to change by bank employees, lack of knowledge, absence of e-laws and legislation for e-banking, absence of a proper telecommunications infrastructure and shortage of IT training. This research is especially valuable for the Cameroon banking industry, as the findings will provide insights for banks interested in implementing e-banking strategies. / Business Management / M. Com. (Business Management)
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Automation of the bank operation system in the Hong Kong offices of a multi-national bank: a case approach.January 1993 (has links)
by Thomas Li Yuen-cheuk, Tina Yeung Chi-yin. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1993. / Chapter I. --- INTRODUCTION --- p.1 / Chapter II. --- METHODOLOGY & TERMINOLOGY --- p.2 / Methodology --- p.2 / Terminology --- p.4 / Chapter III. --- BACKGROUND INFORMATION --- p.6 / Company Statistics --- p.6 / Situation Before the Automation Project --- p.7 / Major Trends in Banking in the 90's --- p.8 / Chapter IV. --- THE NEW SYSTEM --- p.11 / Characteristics of the New System (SYSCO) --- p.11 / Functional Overview --- p.18 / Chapter V. --- "THE IMPLEMENTATION TEAM, PLAN AND PROCESS" --- p.36 / Life Time for SYSCO --- p.36 / Implementation Plan --- p.37 / Why Hong Kong is Chosen as the Second Pioneer Site? --- p.38 / The Project Organisation --- p.39 / Implementation Schedule --- p.42 / Chapter VI. --- IMPLEMENTATION DIFFICULTIES --- p.45 / Chapter VII. --- POST-IMPLEMENTATION RESULTS --- p.57 / Sampling --- p.57 / Findings and Interpretations --- p.58 / Chapter VIII. --- CONCLUSION --- p.72 / Lession to Learn --- p.72 / Conclusive Remarks --- p.75 / APPENDIX / Chapter I. --- User Opinion Survey Questionnaire --- p.77 / Chapter II. --- Customer Opinion Survey Questionnaire --- p.80
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