This dissertation, comprised of three essays, investigates the behavioral aspects and social dynamics impacting service providers and consumers in sharing economy, with a particular focus on ride-hailing services. The first essay, informed by general deterrence theory and protection motivation theory, investigates the behavioral factors influencing the operational performance of sharing economy service providers, specifically within the ride-hailing industry, by surveying drivers. The second essay, drawing upon social identity theory, explores the effects of rider-driver ethnicity alignment on drivers' anticipated ride satisfaction, willingness to perform, and riders' trust in the driver through scenario-based online experiments with ride-hailing drivers and riders. The third essay presents a bibliometric review of existing literature on ride-hailing services to explore research trends, theoretical underpinnings, and also to identify research gaps and future opportunities in the fields of supply chain and operations management. Taken together, the three essays in this research enhance our comprehension of the behavioral factors affecting service providers and consumers within the sharing economy. As a result, both theoretical and managerial insights are generated, contributing to the existing supply chain literature.

[pt] Em um mundo globalizado, onde pessoas de diversas culturas convivem, trocam experiências e compõem equipes de trabalho, o domínio de habilidades e competências de natureza intercultural figura como um fator relevante e atual. Neste contexto, surgiu, em 2003, o construto teórico da inteligência cultural. O objetivo geral deste trabalho foi compreender o estado da arte sobre inteligência cultural na área de Administração e identificar os principais grupos de temas que vêm sendo explorados na academia (sua evolução, foco de interesse e estágio atu-al), a fim de propor um framework teórico e uma agenda de pesquisa futura. Para tal, efetuou-se uma revisão bibliométrica dos artigos científicos publicados em inglês, na base de dados SCOPUS, de 2004 a 2018. A partir de uma amostra final de 262 artigos, realizou-se (i) com a utilização do software Microsoft Excel, uma análise estatística dos dados (descritiva), a fim de verificar o impacto da pesquisa de IC na área de Administração, bem como mapear a produção científica a partir de diferentes unidades de análise (autor, afiliação, país, etc); e (ii) com a utiliza-ção do software SciMAT, uma análise bibiliométrica (de citação e de coocorrên-cia de palavras) para identificar as principais temáticas exploradas até o momento (clusters) e sua evolução temporal. Os resultados apontaram alguns temas como oportunidade para pesquisas futuras, destacando-se estudos sobre inteligência cul-tural e: outros tipos de inteligência, negociação intercultural, treinamento e desen-volvimento intercultural, performance organizacional e estratégia, gestão do con-flito, inteligência cultural organizacional, antecedentes da inteligência cultural; dentre outros. / [en] Mastering intercultural skills in a globalized world where people from dif-ferent cultural backgrounds are trying to live together, exchange experiences and join multicultural work teams is becoming key to achieve best results. In 2003, cultural intelligence emerges as a relevant construct to address this issue. The main goal of the present work was to understand the state of art on cultural intelli-gence in the Management field as well as to identify the main themes explored so far (clusters), their evolution, focus of interest and current stage in order to pro-pose a theoretical framework and a future research agenda. A bibliometric review of the scientific papers (articles and reviews) published in English in SCOPUS database was carried out, comprising a period of fifteen years (from 2004 to 2018). In order to verify the impact of the CI research in the Management field, as well as to map scientific production considering different units of analysis (like author, affiliation, country, etc) a statistical descriptive analysis of the final sam-ple data (262 documents) was carried out using the Microsoft Excel software. A bibilometric analysis (citation and co-word) using SciMAT software was also a choice to identify clusters and their evolution through time. The results pointed to some themes as research avenues opportunity to be explored, such as cultural in-telligence and: other types of intelligence, intercultural negotiation, intercultural training and development, organizational performance and strategy, conflict man-agement, organizational cultural intelligence, antecedents of cultural intelligence; among others.