The thesis extends previous loyalty research by comparing the performance of brands in subscription markets, specifically financial services and insurance, on a cross-category basis. Large investments are made in these industries on cross-selling initiatives with the hope of bringing about brand growth through increased loyalty. This research found very little variation between the loyalty scores for major brands in each market, suggesting that cross selling attempts are likely to play only a minor role in brand performance. / thesis (MBusiness-Research)--University of South Australia, 2005.

<p>The usage of celebrity endorsements has been confirmed to result in more favorableadvertisement ratings and positive product evolutions (Dean and Biswas, 2001). It has evenbecome one of the most popular forms of retail advertising (Choi and Rifon, 2007). Marketershave heavily relied on celebrity endorsement, because they believe in its positive impact ofassisting in improvement of brand awareness, brand equity, and even financial returns.Celebrities are easily chosen by marketers to peddle their products. Especially in cosmeticsindustry, this tactic is commonplace and often seen in TV advertisements, magazines and othertypes of media. If you flip through the television channels, you can easily find a number ofdifferent celebrity endorsers; from Eva Longoria for L’Oreal to Julia Roberts for Lancôme andeven Nicole Kidman for Schweppes. What do marketers expect from enormous amounts spenton celebrities appearing in their advertisements? Besides returns on the financial aspect andbrand awareness, using celebrities in advertisements can be a shortcut to assisting brands ingaining recognitions. All these efforts may be contributions in creating brand loyalty, which iswhere the marketing battle really begins. The brand loyalty concept has been somewhatoverlooked, in the sense that many studies have only been focused on the “behavioral” aspect.Recent studies actively propose that brand loyalty shall take both behavioral and attitudinalaspects into consideration in order to make it comprehensive. David Aaker (1991) suggested,“The brand loyalty of the customer base is often the core of a brand’s equity”. Because of theexistence of brand loyalty, it makes the brand choice and brand equity possible. For theseparticular reasons and arguments, the topic was chosen regarding both celebrity endorsement andbrand loyalty in cosmetics advertising, with the aim to probe the relationship between them. Thisstudy concerns celebrity endorsement in cosmetics advertisements and the creation of brandloyalty, thus investigating the use of celebrities in advertising and the effect it has and if and howit contributes to brand loyalty. It is based on customers’ perception of this type of advertisingtechnique in relation to the cosmetics industry, and two different types of brand loyalty,attitudinal loyalty and behavioral loyalty.The usage of celebrity endorsements has been confirmed to result in more favorableadvertisement ratings and positive product evolutions (Dean and Biswas, 2001). It has evenbecome one of the most popular forms of retail advertising (Choi and Rifon, 2007). Marketershave heavily relied on celebrity endorsement, because they believe in its positive impact ofassisting in improvement of brand awareness, brand equity, and even financial returns.Celebrities are easily chosen by marketers to peddle their products. Especially in cosmeticsindustry, this tactic is commonplace and often seen in TV advertisements, magazines and othertypes of media. If you flip through the television channels, you can easily find a number ofdifferent celebrity endorsers; from Eva Longoria for L’Oreal to Julia Roberts for Lancôme andeven Nicole Kidman for Schweppes. What do marketers expect from enormous amounts spenton celebrities appearing in their advertisements? Besides returns on the financial aspect andbrand awareness, using celebrities in advertisements can be a shortcut to assisting brands ingaining recognitions. All these efforts may be contributions in creating brand loyalty, which iswhere the marketing battle really begins. The brand loyalty concept has been somewhatoverlooked, in the sense that many studies have only been focused on the “behavioral” aspect.Recent studies actively propose that brand loyalty shall take both behavioral and attitudinalaspects into consideration in order to make it comprehensive. David Aaker (1991) suggested,“The brand loyalty of the customer base is often the core of a brand’s equity”. Because of theexistence of brand loyalty, it makes the brand choice and brand equity possible. For theseparticular reasons and arguments, the topic was chosen regarding both celebrity endorsement andbrand loyalty in cosmetics advertising, with the aim to probe the relationship between them. Thisstudy concerns celebrity endorsement in cosmetics advertisements and the creation of brandloyalty, thus investigating the use of celebrities in advertising and the effect it has and if and howit contributes to brand loyalty. It is based on customers’ perception of this type of advertisingtechnique in relation to the cosmetics industry, and two different types of brand loyalty,attitudinal loyalty and behavioral loyalty.</p><p>The literature and theories used for investigating and supporting this area mainly focused on thetwo most important concepts for this study, celebrity endorsement and brand loyalty. In order toreview these two theories and support the research question, additional concepts concerningendorsement, attitudes, behavior, brands and products were investigated and evaluated. These inturn enabled the creation of a questionnaire, covering the area to be scrutinized.The literature and theories used for investigating and supporting this area mainly focused on thetwo most important concepts for this study, celebrity endorsement and brand loyalty. In order toreview these two theories and support the research question, additional concepts concerningendorsement, attitudes, behavior, brands and products were investigated and evaluated. These inturn enabled the creation of a questionnaire, covering the area to be scrutinized.</p><p>For the purpose of this quantitative study, a self completion web based questionnaire was carriedout. The survey was sent by email to possible respondents, with a students’ email account atUmeå School of Business. The sampling method used when sending out the web survey was of anon-probability nature.For the purpose of this quantitative study, a self completion web based questionnaire was carriedout. The survey was sent by email to possible respondents, with a students’ email account atUmeå School of Business. The sampling method used when sending out the web survey was of anon-probability nature.</p><p>The findings led to a conclusion confirming that neither brand loyalty nor attitudinal loyalty isproved to be created by famous endorsers. Although, not bearing brand loyalty in mind, it can beseen that the endorsers help customers to get to know a brand better. The data findings alsosuggest that the costs of using celebrity endorsement are not reasonable in relation to gainingrespondents’ attitudinal loyalty. It is positively confirmed that both behavioural and attitudinalloyalty should be included when measuring actual brand loyalty concerning cosmetics brands.The findings led to a conclusion confirming that neither brand loyalty nor attitudinal loyalty isproved to be created by famous endorsers. Although, not bearing brand loyalty in mind, it can beseen that the endorsers help customers to get to know a brand better. The data findings alsosuggest that the costs of using celebrity endorsement are not reasonable in relation to gainingrespondents’ attitudinal loyalty. It is positively confirmed that both behavioural and attitudinalloyalty should be included when measuring actual brand loyalty concerning cosmetics brands.</p>

The usage of celebrity endorsements has been confirmed to result in more favorableadvertisement ratings and positive product evolutions (Dean and Biswas, 2001). It has evenbecome one of the most popular forms of retail advertising (Choi and Rifon, 2007). Marketershave heavily relied on celebrity endorsement, because they believe in its positive impact ofassisting in improvement of brand awareness, brand equity, and even financial returns.Celebrities are easily chosen by marketers to peddle their products. Especially in cosmeticsindustry, this tactic is commonplace and often seen in TV advertisements, magazines and othertypes of media. If you flip through the television channels, you can easily find a number ofdifferent celebrity endorsers; from Eva Longoria for L’Oreal to Julia Roberts for Lancôme andeven Nicole Kidman for Schweppes. What do marketers expect from enormous amounts spenton celebrities appearing in their advertisements? Besides returns on the financial aspect andbrand awareness, using celebrities in advertisements can be a shortcut to assisting brands ingaining recognitions. All these efforts may be contributions in creating brand loyalty, which iswhere the marketing battle really begins. The brand loyalty concept has been somewhatoverlooked, in the sense that many studies have only been focused on the “behavioral” aspect.Recent studies actively propose that brand loyalty shall take both behavioral and attitudinalaspects into consideration in order to make it comprehensive. David Aaker (1991) suggested,“The brand loyalty of the customer base is often the core of a brand’s equity”. Because of theexistence of brand loyalty, it makes the brand choice and brand equity possible. For theseparticular reasons and arguments, the topic was chosen regarding both celebrity endorsement andbrand loyalty in cosmetics advertising, with the aim to probe the relationship between them. Thisstudy concerns celebrity endorsement in cosmetics advertisements and the creation of brandloyalty, thus investigating the use of celebrities in advertising and the effect it has and if and howit contributes to brand loyalty. It is based on customers’ perception of this type of advertisingtechnique in relation to the cosmetics industry, and two different types of brand loyalty,attitudinal loyalty and behavioral loyalty.The usage of celebrity endorsements has been confirmed to result in more favorableadvertisement ratings and positive product evolutions (Dean and Biswas, 2001). It has evenbecome one of the most popular forms of retail advertising (Choi and Rifon, 2007). Marketershave heavily relied on celebrity endorsement, because they believe in its positive impact ofassisting in improvement of brand awareness, brand equity, and even financial returns.Celebrities are easily chosen by marketers to peddle their products. Especially in cosmeticsindustry, this tactic is commonplace and often seen in TV advertisements, magazines and othertypes of media. If you flip through the television channels, you can easily find a number ofdifferent celebrity endorsers; from Eva Longoria for L’Oreal to Julia Roberts for Lancôme andeven Nicole Kidman for Schweppes. What do marketers expect from enormous amounts spenton celebrities appearing in their advertisements? Besides returns on the financial aspect andbrand awareness, using celebrities in advertisements can be a shortcut to assisting brands ingaining recognitions. All these efforts may be contributions in creating brand loyalty, which iswhere the marketing battle really begins. The brand loyalty concept has been somewhatoverlooked, in the sense that many studies have only been focused on the “behavioral” aspect.Recent studies actively propose that brand loyalty shall take both behavioral and attitudinalaspects into consideration in order to make it comprehensive. David Aaker (1991) suggested,“The brand loyalty of the customer base is often the core of a brand’s equity”. Because of theexistence of brand loyalty, it makes the brand choice and brand equity possible. For theseparticular reasons and arguments, the topic was chosen regarding both celebrity endorsement andbrand loyalty in cosmetics advertising, with the aim to probe the relationship between them. Thisstudy concerns celebrity endorsement in cosmetics advertisements and the creation of brandloyalty, thus investigating the use of celebrities in advertising and the effect it has and if and howit contributes to brand loyalty. It is based on customers’ perception of this type of advertisingtechnique in relation to the cosmetics industry, and two different types of brand loyalty,attitudinal loyalty and behavioral loyalty. The literature and theories used for investigating and supporting this area mainly focused on thetwo most important concepts for this study, celebrity endorsement and brand loyalty. In order toreview these two theories and support the research question, additional concepts concerningendorsement, attitudes, behavior, brands and products were investigated and evaluated. These inturn enabled the creation of a questionnaire, covering the area to be scrutinized.The literature and theories used for investigating and supporting this area mainly focused on thetwo most important concepts for this study, celebrity endorsement and brand loyalty. In order toreview these two theories and support the research question, additional concepts concerningendorsement, attitudes, behavior, brands and products were investigated and evaluated. These inturn enabled the creation of a questionnaire, covering the area to be scrutinized. For the purpose of this quantitative study, a self completion web based questionnaire was carriedout. The survey was sent by email to possible respondents, with a students’ email account atUmeå School of Business. The sampling method used when sending out the web survey was of anon-probability nature.For the purpose of this quantitative study, a self completion web based questionnaire was carriedout. The survey was sent by email to possible respondents, with a students’ email account atUmeå School of Business. The sampling method used when sending out the web survey was of anon-probability nature. The findings led to a conclusion confirming that neither brand loyalty nor attitudinal loyalty isproved to be created by famous endorsers. Although, not bearing brand loyalty in mind, it can beseen that the endorsers help customers to get to know a brand better. The data findings alsosuggest that the costs of using celebrity endorsement are not reasonable in relation to gainingrespondents’ attitudinal loyalty. It is positively confirmed that both behavioural and attitudinalloyalty should be included when measuring actual brand loyalty concerning cosmetics brands.The findings led to a conclusion confirming that neither brand loyalty nor attitudinal loyalty isproved to be created by famous endorsers. Although, not bearing brand loyalty in mind, it can beseen that the endorsers help customers to get to know a brand better. The data findings alsosuggest that the costs of using celebrity endorsement are not reasonable in relation to gainingrespondents’ attitudinal loyalty. It is positively confirmed that both behavioural and attitudinalloyalty should be included when measuring actual brand loyalty concerning cosmetics brands.

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Date: June 3rd, 2011 Course: Master Thesis EFO 705, International Marketing Tutor: Johan Grinbergs Authors: Sasawan Heingraj (851007) and Varin Luenglertkul (840622) Title: The Important Factors influencing Brand Loyalty in Small E-Commerce Business: A Case Study of Thai Small E-Commerce Companies Problem: As the competitions in Thai e-commerce market are intense, price war is used as one strategy to compete competitors. To gain higher profit margins, brand loyalty is a key factor relating to companies’ success. However, there is a lack of knowledge regarding the important factors to build or enhance the level of brand loyalty among customers through entrepreneurs’ perspective. Therefore, the research question in this paper is "What are the important factors of brand loyalty connecting to Thai small e-commerce business success through an entrepreneur’s perspective?" Purpose: This paper aims to describe and analyze the brand loyalty strategy in Thai small e-commerce businesses, followed by a study of the important factors of brand loyalty that impact company’s competitive advantage. Method: The study is primarily based on qualitative research using entrepreneurs’ perspective approach. The five competitive forces model and the concept of brand loyalty strategy are applied. Data collected from literature review and five interviews. The interview questions are validated by using IOC approach. Conclusion: Brand loyalty can create competitive advantages and success for e-commerce businesses. Through entrepreneurs’ perspective, there are eight important factors which have a positive impact on brand loyalty. There is a connection among expectations, attitudes, trust, satisfaction and brand loyalty. By focusing on increasing customers’ expectations, high-quality, unique and creative products should be addressed. While contact interactivity and character play important roles in building trust, community and care are key factors to enhance customers’ attitudes. Along with customization, cultivation and choice in terms of the variety of designs, customer satisfaction can be generated. With all of the eight factors considered, brand loyalty can be potentially built among customers. Key word: Small E-commerce business, Brand loyalty, E-loyalty

Smartphones have become essential to modern people. More and more consumers are using smartphones. However, according to many reports and investigation, they indicate that user satisfaction and brand loyalty will differ from various brands and represent significant differences. This research adopted Bhattacherjee¡¦s (2001) ECT-IS model as the basic research framework to examine relationships among expectation confirmation, user satisfaction, perceived usefulness and brand loyalty of the smartphones. The model was further extended by measuring perceived usefulness with functional, experiential, and symbolic brand benefits proposed by Park, Jaworski & MacInnis (1986) to investigate how they influenced user satisfaction and brand loyalty. The results include the following: 1. Expectation confirmation had a significant impact on user satisfaction and perceived usefulness. 2. User satisfaction had a positive effect on brand loyalty. 3. Different effects on user satisfaction and brand loyalty were found among three smartphone brands, Apple, Samsung, and hTC.

Dissertation Ludwig Maximilians Universität München, 2009.

Thesis (M.S.)--West Virginia University, 2002. / Title from document title page. Document formatted into pages; contains iv, 75 p. : ill. Vita. Includes abstract. Includes bibliographical references (p. 51-53).

Diss.-- Ludwig Maximilians Universität München, 2009. / Includes bibliographical references.

No description available.