Spelling suggestions: "subject:"all centers -- locational guidance."" "subject:"all centers -- ocational guidance.""
1 |
The redesign of an outcomes-based curriculum for contact centre agents.Kgomo, Frans L. January 2007 (has links)
Thesis (MTech. degree in Contact Centre Management) - Tshwane University of Technology, 2007. / The purpose of this study is to assess the experience of contact centre agents who have been trained according to the current Tshwane University of Technology curriculum for the Contact Centre Management qualification. The aim is to develop a more effective outcomes-based curriculum for contact centre agents.
|
Page generated in 0.1325 seconds