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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.
1

Work dysfunctions and their consequences as experienced by call centre agents : an exploratory study /

Werner, Ann. January 2006 (has links)
Thesis (MA)--University of Stellenbosch, 2006. / Bibliography. Also available via the Internet.
2

Performance analysis and optimization of inbound call centers /

Stolletz, Raik. January 2003 (has links)
Techn. Univ., Diss.--Clausthal, 2002. / Auch als: Lecture notes in economics and mathematical systems ; 528.
3

Spaces of labour process : a case study of call centres in Kolkata, India /

Roy, Anurupa. January 2006 (has links)
Thesis (M.A.)--York University, 2006. Graduate Programme in Geography. / Typescript. Includes bibliographical references (leaves 183-189). Also available on the Internet. MODE OF ACCESS via web browser by entering the following URL: http://gateway.proquest.com/openurl?url_ver=Z39.88-2004&res_dat=xri:pqdiss&rft_val_fmt=info:ofi/fmt:kev:mtx:dissertation&rft_dat=xri:pqdiss:MR19635
4

"The centre cannot hold" : resistance, accommodation and control in three Australian call centres /

Barnes, Alison Kate. January 2005 (has links)
Thesis (Ph. D.)--University of New South Wales, 2005. / Also available online.

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