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Work dysfunctions and their consequences as experienced by call centre agents : an exploratory study /Werner, Ann. January 2006 (has links)
Thesis (MA)--University of Stellenbosch, 2006. / Bibliography. Also available via the Internet.
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Performance analysis and optimization of inbound call centers /Stolletz, Raik. January 2003 (has links)
Techn. Univ., Diss.--Clausthal, 2002. / Auch als: Lecture notes in economics and mathematical systems ; 528.
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Spaces of labour process : a case study of call centres in Kolkata, India /Roy, Anurupa. January 2006 (has links)
Thesis (M.A.)--York University, 2006. Graduate Programme in Geography. / Typescript. Includes bibliographical references (leaves 183-189). Also available on the Internet. MODE OF ACCESS via web browser by entering the following URL: http://gateway.proquest.com/openurl?url_ver=Z39.88-2004&res_dat=xri:pqdiss&rft_val_fmt=info:ofi/fmt:kev:mtx:dissertation&rft_dat=xri:pqdiss:MR19635
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"The centre cannot hold" : resistance, accommodation and control in three Australian call centres /Barnes, Alison Kate. January 2005 (has links)
Thesis (Ph. D.)--University of New South Wales, 2005. / Also available online.
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