Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2016-04-26T22:14:24Z No. of bitstreams: 1 EvilazioXavierCruzJunior_DISSERT.pdf: 2986563 bytes, checksum: 369cdc0530b9464e447d2bff5de023fd (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2016-04-26T22:47:13Z (GMT) No. of bitstreams: 1 EvilazioXavierCruzJunior_DISSERT.pdf: 2986563 bytes, checksum: 369cdc0530b9464e447d2bff5de023fd (MD5) / Made available in DSpace on 2016-04-26T22:47:13Z (GMT). No. of bitstreams: 1 EvilazioXavierCruzJunior_DISSERT.pdf: 2986563 bytes, checksum: 369cdc0530b9464e447d2bff5de023fd (MD5) Previous issue date: 2015-06-09 / Este trabalho surgiu a partir da inten??o de identificar o perfil profissional das pessoas que atuam nas fun??es de confian?a da Pr?-reitoria de Gest?o de Pessoas (PROGESP) da Universidade Federal do Rio Grande do Norte (UFRN), bem como, de conhecer como se d? as rela??es de trabalho entre esses gestores e seus administrados. A escolha do tema justificase pela busca da compreens?o do processo de trabalho e da rela??o gestor-colaboradores. Isso o torna relevante, no sentido de que este trabalho possa contribuir para que os administradores p?blicos discutam com sua equipe de trabalho e venham a tra?ar diretrizes para o fortalecimento das rela??es interpessoais e o aprimoramento da atua??o do gestor p?blico perante os seus administrados. O objetivo principal do trabalho ? realizar um diagn?stico sobre a atua??o desses gestores, em que se buscou: descrever o processo de capacita??o dos gestores da PROGESP; identificar as habilidades essenciais para a sele??o desses servidores para o exerc?cio de cargos de confian?a; verificar a exist?ncia de indicador que avalie a atua??o dos gestores; diagnosticar a autopercep??o dos gestores e a percep??o dos colaboradores sobre a sua atua??o do gestor. Para tanto, foram realizadas: a) pesquisa documental, para identificar a distribui??o das fun??es de confian?a da PROGESP; e, b) pesquisa de campo com aplica??o de question?rio entre os gestores e os seus administrados, que levantou quest?es relacionadas ao perfil dos participantes; a capacita??o e treinamento cont?nuo; a autonomia para tomar decis?es; ao planejamento das atividades; a motiva??o dos servidores; as habilidades essenciais ? sele??o de servidores para cargos de gest?o; a avalia??o da atua??o dos gestores e aos desafios dos gestores p?blicos na Administra??o P?blica contempor?nea. Para fundamentar este estudo, foram detalhados no referencial te?rico: os princ?pios constitucionais da Administra??o P?blica; as normas legais que estruturaram o atual sistema de governo; os poderes administrativos: vinculado e discricion?rio e os controles da Administra??o P?blica: interno e externo. Foi realizado um estudo de caso na PROGESP e os resultados obtidos demonstram fragilidades, que foram detalhadas na conclus?o do presente trabalho, e que se referem a: aten??o do Administrador P?blico aos princ?pios constitucionais que norteiam suas a??es administrativas; a capacita??o e atualiza??o para o exerc?cio das fun??es gerenciais; a autonomia para tomada de decis?es; a motiva??o para desenvolver as tarefas cotidianas e a avalia??o e acompanhamento da atua??o dos gestores. Espera-se contribuir para melhoria da atua??o dos gestores e dos integrantes da equipe de trabalho, com intuito de se atingir a efici?ncia e a qualidade esperadas na presta??o dos servi?os p?blicos oferecidos pela PROGESP/UFRN. / This work came from the intention to identify the professional profile of people working in positions of trust in the Pr?-reitoria de Gest?o de Pessoas (PROGESP) of the Universidade Federal do Rio Grande do Norte (UFRN), as well as to know the relationships at working process between the managers and their staff. The choice of this theme is due to the attempt to understand the work process and the manager-staff relationship. This is relevant in the sense that this work can contribute to the public officials discussion and their staff, aiming to establish guidelines for the strengthening of interpersonal relationships and the improvement of the performance of the public manager based on his/her staff point of view. The main objective is to analyze the performance of these managers, focusing on: describe the training process of the PROGESP managers; identify the essential skills for the selection of these civil servants to the exercise of positions of trust; search for an indicator to evaluate the performance of the managers; diagnose the self-perception of the managers and the perception of the staff about the manager's performance. With this in mind, the next steps were: a) a literature review to identify the distribution of positions of trust in the PROGESP; and, b) a field research from a questionnaire to be applied to the managers and their staff, trying to collect questions related to the profile of participants; training and continuous training; the autonomy to make decisions; the planning of activities; the motivation of civil servants; the essential skills to select civil servants for management positions; evaluating the performance of managers and the challenges of public managers in contemporary public administration. To the basis of that study, in the theoretical framework are detailed: the constitutional principles of public administration; the legal rules that structured the current governing system; administrative powers: bound and discretionary and the controls of the Public Administration: internal and external. A case study was conducted in PROGESP and the results show weaknesses, which were detailed in the conclusion of this work, and which refer to the: attention of the Public Administrator to the constitutional principles that guide its administrative actions; training and updating for the exercise of management functions; autonomy for decision-making; the motivation to develop everyday tasks and the evaluation and monitoring of the performance of managers. With this study, we aim contribute to the improving the managers and their staff performances, trying to achieve the efficiency and quality that people expect in the providing of the public service offered by PROGESP/UFRN.