Diss. Stockholm : Handelshögsk., 2001.

This thesis is intended to study and identify in which ways emotional intelligence is characterized in managers' leadership in a global workplace. The study investigates what managers think about their own emotional intelligence and how they are perceived by their employees. For several decades, there have been a variety of names for the soft characteristics that make a person have the ability to manage and understand one's own and other's emotions, such as character, personality and soft skills, but today we categorize this under the concept of emotional intelligence (Goleman, 1998). This interview study has used a qualitative method to conduct an empirical investigation of a global e-commerce company, in which a total of ten semi-interviews have been conducted. The research results show that the managers within the company consider themselves to have a relatively high level of emotional intelligence, which is also consistent with the employees' perception. Thus, one can also interpret its claims from the presented theoretical framework that we used fundamentally in this investigation. The study found no differences between the managers' views of themselves in relation to the employees' views, but instead found differences between the different managers' behavior through their employees' perceptions of them.