Made available in DSpace on 2015-12-03T18:35:08Z (GMT). No. of bitstreams: 1 Ednilson_Santos_e_Silva.pdf: 2245665 bytes, checksum: e85e9aab4a239d5fa002753918a76b26 (MD5) Previous issue date: 2005-04-25 / The competitiveness and the search for better results are motivating factors in any type of organization. The micro companies and small business companies also are stimulated by these same factors, beyond the guarantee of its continuity. The objective of this work was to evaluate the management of the micro companies and commercial small business companies in the sector of auto parts in the city of Guarulhos how much its tack the models of measurement of performance. The hypotheses of the research correlated the companies as to the time of existence and number of employees; the main manager as to its qualification (school level) and previous experience in the branch to the adapted criteria of excellency for the reality of the companies. These criteria had been models of measurement, leadership, strategies and plans, customers, information and knowledge, people and processes. Of the population of 403 classified establishments as retail of auto parts, 27 companies had accepted to participate of interviews structuralized through a form consisting of 26 questions based on the evaluation of the National Quality Prize. The data gotten through the interviews had been treated statistically by non-parametric tests, the data are nominal. The qui-square test was used to explain and test the relation of dependence between the variables and the V of Cram??r, the correlation degree. Based on the tests, the work evidenced a distance of the population to the criteria for the performance management / A competitividade e a busca por resultados melhores s??o fatores motivadores em qualquer tipo de organiza????o. As microempresas e empresas de pequeno porte tamb??m s??o impulsionadas por estes mesmos fatores, al??m da garantia de sua continuidade. O objetivo deste trabalho era avaliar a gest??o das microempresas e empresas de pequeno porte comerciais no setor de autope??as na cidade de Guarulhos quanto a sua ader??ncia a modelos de mensura????o de desempenho. As hip??teses da pesquisa correlacionavam as empresas quanto a seu tempo de exist??ncia e n??mero de funcion??rios; o principal gestor, quanto a sua qualifica????o (escolaridade) e experi??ncia anterior no ramo, aos crit??rios de excel??ncia adaptados para a realidade das empresas. Estes crit??rios foram: modelos de mensura????o, lideran??a, estrat??gias e planos, clientes, informa????es e conhecimento, pessoas e processos. Da popula????o de 403 estabelecimentos classificados como varejo de autope??as, 27 empresas aceitaram participar de entrevistas estruturadas atrav??s de um formul??rio contendo 26 quest??es baseadas na avalia????o do Pr??mio Nacional da Qualidade. Os dados obtidos nas entrevistas foram tratados estatisticamente por meio de testes n??o param??tricos, haja vista os dados serem nominais. O teste qui-quadrado foi utilizado para aferir a rela????o de depend??ncia entre as vari??veis e o V de Cram??r, o grau de correla????o. Apurados os testes, o trabalho evidenciou um distanciamento da popula????o dos crit??rios para a gest??o de desempenho.