People perceive social conflict and conflict issues in different ways. My research is directed at understanding how leaders from some of Winnipeg’s Community-Based Organizations (CBOs; faith and ethno-cultural NGOs) perceive and experience social conflict and to explore their contributions toward peace-building and conflict transformation. Historically, Winnipeg has been home to a plethora of faith-based, ethno-cultural community organizations, and NGOs whose mission is to provide crucial basic and spiritual needs to people. Their contribution to the nurturing of both the spiritual and social needs of their communities is also remarkable. This qualitative research is based on semi-structured interviews and participant observation as research instruments to observe social events related to conflict and peace-building. Critical ethnographic and grounded theory approaches inform the methodology while drawing necessary inferences from relevant quantitative data. From this research, several key findings become evident: 1) CBO leaders have a high level of personal motivation and employ a wide range of tools, such as the social capital of their organizations, to intervene in social conflict issues for the purpose of peace-building; 2) of the three types of CBO (faith, ethno-cultural and NGOs), the Faith-Based Organizations (FBOs) are the most networked and involved in transforming social conflicts and contributing toward peace-building in Winnipeg; 3) some respondents seemed to indicate that not all projects are contributing equally in addressing social conflict issues; 4) social conflict issues appear to be rooted in an unjust social structure and a number of socio-economic-political and cultural policies; 5) research participants cited five complex, interrelated conflict issues in Winnipeg; 6) a grounded theoretical concept (Perception-Expectation-Frustration) was generated to explain social conflict; and 7) these everyday leaders are using a plethora of strategies as everyday peace-builders who are engaged global citizens, and citizen diplomats to create oases of peace in a society where people are struggling with social inequality, discrimination, and poverty in order to address people's immediate needs, promote awareness, and influence policy. In sum, the meso level CBO leaders perceive social conflict holistically and some of their peace-building projects may be contributing substantially towards a long-term process of social conflict transformation in Winnipeg. / February 2017

Philosophiae Doctor - PhD / The primary intent of this study was to seek solutions to the practical problems experienced by practitioners in their management of child abuse cases. A fundamental problem regarding the current management of child abuse is that there is no guarantee that a child entering the child protective system will be dealt with in terms of a set procedure and/or protected against further abuse. To address this problem in the Western Cape, the Intervention Research (IR) methodology (Rothman & Thomas, 1994) was used to develop a Protocol for the Multi- Disciplinary Management of Child Abuse and Neglect. The protocol was designed for agencies that intervene in instances of child abuse. It establishes criteria and procedures for interdisciplinary co-ordination and effective case management, delineates the professional roles and responsibilities and provides step-by-step intervention procedures. The Intervention Research Design and Development methodology provided a useful framework to apply social science research methods to child protective practice and policy reform. IR focuses on the design of practice guidelines for intervention and policy reform. It can be conducted in a diversity of practice settings and therefore enhances collaborative efforts and inter-agency exchange among practitioners and among practitioners and universities. The study evolved through six phases involving inter-as well as intra-disciplinary activities. These activities were guided by systematic and deliberate research procedures, techniques and instruments. The research phases included: problem analysis; information gathering and synthesis; the development and design of the protocol; testing the protocol through a process of workshops and finally, the launch and dissemination of the protocol. A core element of the study was the active participation and collaboration of a broad range of key stakeholders, including: victims of child abuse, their families, service providers, and policy makers. The methods and instruments used were therefore designed to enhance participation and included interviews, workshops and observation of court processes. The bottom-up approach and collaborative design enhanced the level of contextual relevance, ownership and the commitment of stakeholders. As a demonstration of this commitment, the protocol has been endorsed by the Ministry of Justice and the Ministry of Health and Social Services of the Western Cape. The Department of Social Services has committed financial support to the project and is pilot testing it in three districts. The study cautions that protocols alone cannot eradicate and solve all the problems in the child protective field and asserts that there is an urgent and critical need to develop and to implement a National Strategy on Child Abuse. Such a National strategy should include legislation that supports and enforces all aspects of a national policy on child abuse. At minimum, national policy should ensure consistent political will and leadership. This means that broad statements about the obligations of politicians and state officials is not enough. These should be followed by specific accountability and measuring mechanisms for enforcement. State policy should also provide guidelines for standardized and appropriate working conditions, recruitment and training of staff. Furthermore, it should provide for a broad array of effective and accessible services to all children and families and the co-ordination of such services. Finally, legislation should include specific obligations regarding the appropriation of adequate and flexible funding to see that commitments made to children are realised.