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Hybrid domain representation archive (HyDRA) viewpoint-oriented requirements analysis /Jernigan, Stephan Russell. January 2000 (has links)
Thesis (Ph. D.)--University of Texas at Austin, 2000. / Vita. Includes bibliographical references. Available also from UMI Company.
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Turning user into first level support in help desk development of a web-based user self-help knowledge management system /Leung, Nelson K. Y. January 2006 (has links)
Thesis (M.Info.Sys.)--University of Wollongong, 2006. / Typescript. Includes bibliographical references: leaf 93-99.
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