Dissertation submitted in compliance with the requirements for the Masters Degree in Technology: Business Administration, Durban University of Technology, 2012. / The aim of this research project was to study the basic understanding the decision makers of construction companies in KwaZulu-Natal had of the Broad-based Black Economic Empowerment (BBBEE) initiative. This initiative has evolved from its origins as a form of affirmative action in the early 1990s into the broad-based initiative embodied in the Broad-based Black Economic Empowerment Act promulgated in 2003 and gazetted in 2007. Research was conducted using a questionnaire to assess the targeted population’s understanding of BBBEE. A census of the 259 construction companies affiliated with the KwaZulu-Natal Master Builders Association (NMBA) at the time of the research was used. The questionnaire was distributed primarily by email and the returns were assessed using statistical methods. The results were also tested as a cross-tabulation based on the demographics and the BBBEE rating of the respondents. The findings showed that although most of the respondents knew about the BBBEE initiative and indicated a level of understanding of this policy, certain of their perceived understandings were misguided. The way in which the Act was intended to be implemented and was intended to benefit those who were previously disadvantaged had been misread by all parties. The way in which the government has rolled out its BBBEE initiative has not been effective. This needs to be addressed by both training and partnering with those SMMEs that can most effect change to implement the Act. This study only scratched the surface of the effects the BBBEE legislation will have on small to medium-sized businesses. It has highlighted the need for further research into both the trickle-down effect of this initiative and into the availability of skilled personnel to grow the economy in the way the BBBEE Act intended.

Small and Medium Enterprises (SMEs) and the role that they play in the economy have been widely studied. SMEs are of particular interest because they are seen as greatly contributing to innovation, economic competitiveness, equity and redistribution, employment creation. Given the positive role that they are seen as playing in the economy, the growth and transformation of small enterprises into medium enterprises is welcomed. It is seen as increasing the benefits of the SMEs to the economy and society in general. The research sought to analyze and draw insights on the growth of enterprises from small to medium size. This issue has been widely studied but as late as 2007, reviewing the state of knowledge about growth in small businesses, Dobbs and Hamilton (2007, p.296) observed that despite the growing volume of applied research, our knowledge base still lacks a body of theory capable of explaining the growth of small businesses. This research therefore responds to this call by Dobbs and Hamilton (2007) for new theoretical perspectives and alternative types of research. It does so by focusing on the practical role that the entrepreneur plays in facilitating or hindering growth. It also responds to this call by using a methodological approach that has not been widely used in this field to date. In addition, not sufficient attention has been paid to the role of the entrepreneur as the dynamic element in the growth and transformation process, neither globally but even less so in the Southern African case in general but even less so in the South African construction setting specifically and in Gauteng in particular. The lack of sufficient attention to the role of the entrepreneur in facilitating or hindering the growth and transformation process is very pronounced in the context of the Southern Africa region. This thesis therefore seeks to address this gap. This thesis takes as its departure, the decisiveness of the entrepreneur in the business system. It places the entrepreneur at the centre of the enterprise and analyses the role that the entrepreneur plays in facilitating or hindering the growth of the enterprise from small to medium size. Freel (2000: p.321) observed that more significantly, the internal dynamics of firm growth have remained something of a 'black box'. Focusing on growth, this research seeks to identify the key drivers of why some firms grow and others do not. It seeks to unravel the "black box" of small enterprise growth in the context of South Africa. In this process, the research sought to focus on the role of the entrepreneur in facilitating or inhibiting growth. The main question that this research sought to answer is: Is the entrepreneur the main driver of small enterprise growth and graduation, and what role does he or she play and how does he or she facilitate the growth and graduation of small into medium enterprises in South Africa? Building on the main and sub research questions the research sought and successfully proved the following Propositions: Proposition One (P 1): The entrepreneur is the key driver of small enterprise growth and graduation in South Africa. Proposition Two (P 11): The entrepreneur is the main inhibitor of small enterprise growth and graduation in non- growth small enterprises in South Africa. Proposition Three (P 111): Macro - economic environmental factors are a key but not the decisive driver for growth and transformation of SMEs. Proposition Four (P 1 V): The growth and competitiveness of the industrial sub sector is a key but not decisive driver of growth and competitiveness of SMEs. This research was undertaken within the framework of qualitative research. It was undertaken in four phases, namely: Phase One: Sector and SME Selection Phase Two: Individual Interview Phase Three: Document Analysis Phase Four: Case Study Development focusing on the role of the Entrepreneur in the Growth Process The data analysis was driven by the model of the drivers of SME growth and transformation already outlined above. It sought to apportion qualitative weightings to key already identified drivers of growth and transformation: macro-economic environment, industry sub sector, access to finance, technology, and BDS and the entrepreneur's motivation and skills. The data analysis delved deeper into the last category of drivers, entrepreneur's motivation and skills. It dissected the role that the entrepreneur's skill played in the overall growth and transformation of the enterprise. The data gathered from the three methods, namely individual interviews, follow up telephonic interviews and the document analysis were analyzed to arrive at the role that the entrepreneur's skills played in the growth and transformation process. Qualitative analysis of the entrepreneur's responses was undertaken to apportion the weighting given to the key drivers of the growth and transformation process. The data analysis also sought to unravel the key constituents of the entrepreneur's skills. It identified what constitutes the entrepreneur's skills that are crucial to the growth and transformation process. Focus was on the technical, managerial or leadership aspects. Findings from the data analysis assist in the conclusions and recommendations. This study was limited to Gauteng province of South Africa. It is hoped that this province will represent the best construction macro-economic environment in South Africa. This study concentrated on the sectors that were selected from the sector selection process. The study interviewed entrepreneurs and enterprises that are exclusively in the selected sector. The study was limited to medium sized enterprises that grew out of small enterprises that were formal - registered, licensed and operating within the framework of the law. The medium enterprises that this study focused on were not subsidiaries of larger conglomerates. This study also did not focus on medium enterprises that were created as medium enterprises and did not grow in size. The study is based on three key assumptions: the growth in employment is a sufficient reflection of the growth process, changes in the structure of the business are a direct result of the growth in employment and what the entrepreneur does directly reflects itself in the growth or lack of growth in the enterprise. This study has the following limitations: the peculiarities of the selected sector construction, growth in employment may not capture the entirety of the growth process and the fact that the study was conducted in the period of the Soccer World Cup 2010 affected the perceptions of the owner managers to be more positive than could have been experienced outside of this unique event. This research has proven through the data gathered, presented and analyzed that the owner manager of the respondent enterprises is the fulcrum upon which all the major decisions in the enterprise revolve. It is the quality of these decisions that drive or hinder the growth process. The owner manager makes the key decisions regarding: - the role and nature of interaction with the government, - the structure of the enterprise and the roles and responsibilities of the staff within the enterprise, - the marketing strategy, - the quality and skill level of the staff, - the role information technology, the nature and type of communication within the enterprise and between the enterprise and its external stakeholders, - the culture of the enterprise, - the interaction between the business and family and, - the management of the book of accounts. It is the cumulative impact of these decisions that the owner manager makes that propel the enterprise to growth. This confirms that the entrepreneur is the main driver of enterprise growth and graduation from small to medium enterprise size through the decisions that he or she makes. This research has also identified that it is not only the decisions that the owner manager makes that matter. It is also the management style that the owner manager adopts that facilitates or hinders growth. The owner manager needs to adopt a participatory management style which empowers the staff, to facilitate enterprise growth and transformation. Based on the data gathered this research has dealt with the issue of the impact of the macroeconomic environment on the growth of the owner managed construction enterprises. Focusing on growth, this research has identified the key drivers of why some owner managed construction enterprises firms grow and others do not. The research has identified the macroeconomic environment as a key driver of the performance of the whole economy. A key element of the construction industry which positively benefitted the enterprises in the period 2002 - 2010 is the construction boom experienced because of the Soccer World Cup 2010. The construction bonanza was based on the ten new stadia to be build or renovated and the accompanying road infrastructure. This played a key factor in the positive growth experience by most of the firms in the industry. The South African economy performed well in the period 1994 - 2008. The good performance of the economy in the period 1994 - 2008, had a positive spillover effect on the construction sector and the enterprises in that sector. This proves that the macroeconomic environment is a key driver of growth and competitiveness. However, starting in 2008, the GEFC set in. The impact of the GEFC on the economy was very severe. The GDP declined dramatically and the inflation rose. This impacted the whole economy. Added to this was the impact of the newly introduced National Credit Act. The National Credit Act made access to credit especially for housing loans more difficult. Despite the combined negative consequences of the GEFC and the National Credit Act, the majority of the respondent enterprises continued to experience growth. One respondent enterprise suffered a dramatic decline in sales and growth in this period. This was more because of the 'wrong' marketing strategy it chose to respond to the overall down turn in the economy. Significantly, when the owner manager adjusted the marketing strategy, sales and growth have begun to pick up again. This proves that a positive macroeconomic environment is crucial as a driver of growth but is not a decisive factor because even when the macroeconomic environment turns negative, growth firms are able to maintain their growth path. So, in conclusion, the macroeconomic environment is a necessary but not sufficient condition for enterprise growth. The above conclusion on the macroeconomic environment is also true of the sector competitiveness and growth's impact on the growth of enterprises in that industrial sub sector. As the economy has grown, so has the construction industry. Within the period 2000 - 2008, the construction industry has also been performing well on the back of the good macro economic performance. As a result the RMB / BER and the FNB / BER Business Confidence Indexes have been on a gradual upward trend. The Respondent Enterprises in this research clearly benefited from this gradual upward trend in the economy in general and the construction industry in particular. The Respondent Enterprises experienced sustained growth in this period as well. This confirms that growth enterprises benefit from a growing and competitive industrial sub sector. However, the industrial sub sector took a negative turn on the back of the GEFC, the National Credit Act and the end of the 2010 Soccer World Cup construction boom in the pperiod 2008-2010. Despite this, the majority of the respondent enterprises continued to enjoy significant growth. This leads to the conclusion that the growth and competitiveness of the industrial sub sector is a key but not decisive driver of growth and competitiveness of SMEs. This research has therefore unraveled the "black box" of owner managed small construction enterprise growth of the South Africa context by analyzing the role of the macroeconomic environment, the growth and competitiveness of the industrial sub sector and the owner manager. In this process the research has focused on the role of the entrepreneur in facilitating or inhibiting growth and highlighted the entrepreneur's centrality to the growth process. Through the use of the case study method this research has been able to address the how and why of construction enterprises growth in Gauteng. This study has added value to the existing body of literature on enterprise growth by delving deeper into many already known factors driving enterprise growth. This research in most of the identified areas has been to analyze deeply and give greater insight into the dynamics of how growth actually happens within the enterprise through the role of the owner manager. Through this process this research has helped in opening Freel (2000)'s 'black box" of enterprise growth with particular reference to the construction sector in Gauteng, South Africa. This study contributes to the growing body of literature on the growth and transformation of SMEs globally. But specifically it makes a contribution to the understanding of the growth and transformation of the construction SMEs in Gauteng province of South Africa where there is a dearth of such studies. In a country and province where the issues of increasing black participation in the economy is topical, this study will increase society's understanding of how construction SME growth and transformation can contribute to the realization of this goal. This study assists in creating awareness within society of how entrepreneurship development can play a major role in achieving the goal of equitable distribution of the region's wealth. It contributes to a realization of a society that is supportive of enterprise development and an enterprise culture. The study contributes to the debate of what policy measures can assist in the development of a construction entrepreneurial class. The BEE policies attempt to create an environment which facilitates the growth and graduation of SMEs. This study will assist in informing how these policies can best be shaped. This study contributes to a greater understanding of this phenomenon in the context of the construction sector in South Africa. By focusing on the qualltative approach this study seeks to bring a different angle to the largely quantitative approach which has dominated the study of SME growth thus far. / Business Management / D.B.L.

Small and Medium Enterprises (SMEs) and the role that they play in the economy have been widely studied. SMEs are of particular interest because they are seen as greatly contributing to innovation, economic competitiveness, equity and redistribution, employment creation. Given the positive role that they are seen as playing in the economy, the growth and transformation of small enterprises into medium enterprises is welcomed. It is seen as increasing the benefits of the SMEs to the economy and society in general. The research sought to analyze and draw insights on the growth of enterprises from small to medium size. This issue has been widely studied but as late as 2007, reviewing the state of knowledge about growth in small businesses, Dobbs and Hamilton (2007, p.296) observed that despite the growing volume of applied research, our knowledge base still lacks a body of theory capable of explaining the growth of small businesses. This research therefore responds to this call by Dobbs and Hamilton (2007) for new theoretical perspectives and alternative types of research. It does so by focusing on the practical role that the entrepreneur plays in facilitating or hindering growth. It also responds to this call by using a methodological approach that has not been widely used in this field to date. In addition, not sufficient attention has been paid to the role of the entrepreneur as the dynamic element in the growth and transformation process, neither globally but even less so in the Southern African case in general but even less so in the South African construction setting specifically and in Gauteng in particular. The lack of sufficient attention to the role of the entrepreneur in facilitating or hindering the growth and transformation process is very pronounced in the context of the Southern Africa region. This thesis therefore seeks to address this gap. This thesis takes as its departure, the decisiveness of the entrepreneur in the business system. It places the entrepreneur at the centre of the enterprise and analyses the role that the entrepreneur plays in facilitating or hindering the growth of the enterprise from small to medium size. Freel (2000: p.321) observed that more significantly, the internal dynamics of firm growth have remained something of a 'black box'. Focusing on growth, this research seeks to identify the key drivers of why some firms grow and others do not. It seeks to unravel the "black box" of small enterprise growth in the context of South Africa. In this process, the research sought to focus on the role of the entrepreneur in facilitating or inhibiting growth. The main question that this research sought to answer is: Is the entrepreneur the main driver of small enterprise growth and graduation, and what role does he or she play and how does he or she facilitate the growth and graduation of small into medium enterprises in South Africa? Building on the main and sub research questions the research sought and successfully proved the following Propositions: Proposition One (P 1): The entrepreneur is the key driver of small enterprise growth and graduation in South Africa. Proposition Two (P 11): The entrepreneur is the main inhibitor of small enterprise growth and graduation in non- growth small enterprises in South Africa. Proposition Three (P 111): Macro - economic environmental factors are a key but not the decisive driver for growth and transformation of SMEs. Proposition Four (P 1 V): The growth and competitiveness of the industrial sub sector is a key but not decisive driver of growth and competitiveness of SMEs. This research was undertaken within the framework of qualitative research. It was undertaken in four phases, namely: Phase One: Sector and SME Selection Phase Two: Individual Interview Phase Three: Document Analysis Phase Four: Case Study Development focusing on the role of the Entrepreneur in the Growth Process The data analysis was driven by the model of the drivers of SME growth and transformation already outlined above. It sought to apportion qualitative weightings to key already identified drivers of growth and transformation: macro-economic environment, industry sub sector, access to finance, technology, and BDS and the entrepreneur's motivation and skills. The data analysis delved deeper into the last category of drivers, entrepreneur's motivation and skills. It dissected the role that the entrepreneur's skill played in the overall growth and transformation of the enterprise. The data gathered from the three methods, namely individual interviews, follow up telephonic interviews and the document analysis were analyzed to arrive at the role that the entrepreneur's skills played in the growth and transformation process. Qualitative analysis of the entrepreneur's responses was undertaken to apportion the weighting given to the key drivers of the growth and transformation process. The data analysis also sought to unravel the key constituents of the entrepreneur's skills. It identified what constitutes the entrepreneur's skills that are crucial to the growth and transformation process. Focus was on the technical, managerial or leadership aspects. Findings from the data analysis assist in the conclusions and recommendations. This study was limited to Gauteng province of South Africa. It is hoped that this province will represent the best construction macro-economic environment in South Africa. This study concentrated on the sectors that were selected from the sector selection process. The study interviewed entrepreneurs and enterprises that are exclusively in the selected sector. The study was limited to medium sized enterprises that grew out of small enterprises that were formal - registered, licensed and operating within the framework of the law. The medium enterprises that this study focused on were not subsidiaries of larger conglomerates. This study also did not focus on medium enterprises that were created as medium enterprises and did not grow in size. The study is based on three key assumptions: the growth in employment is a sufficient reflection of the growth process, changes in the structure of the business are a direct result of the growth in employment and what the entrepreneur does directly reflects itself in the growth or lack of growth in the enterprise. This study has the following limitations: the peculiarities of the selected sector construction, growth in employment may not capture the entirety of the growth process and the fact that the study was conducted in the period of the Soccer World Cup 2010 affected the perceptions of the owner managers to be more positive than could have been experienced outside of this unique event. This research has proven through the data gathered, presented and analyzed that the owner manager of the respondent enterprises is the fulcrum upon which all the major decisions in the enterprise revolve. It is the quality of these decisions that drive or hinder the growth process. The owner manager makes the key decisions regarding: - the role and nature of interaction with the government, - the structure of the enterprise and the roles and responsibilities of the staff within the enterprise, - the marketing strategy, - the quality and skill level of the staff, - the role information technology, the nature and type of communication within the enterprise and between the enterprise and its external stakeholders, - the culture of the enterprise, - the interaction between the business and family and, - the management of the book of accounts. It is the cumulative impact of these decisions that the owner manager makes that propel the enterprise to growth. This confirms that the entrepreneur is the main driver of enterprise growth and graduation from small to medium enterprise size through the decisions that he or she makes. This research has also identified that it is not only the decisions that the owner manager makes that matter. It is also the management style that the owner manager adopts that facilitates or hinders growth. The owner manager needs to adopt a participatory management style which empowers the staff, to facilitate enterprise growth and transformation. Based on the data gathered this research has dealt with the issue of the impact of the macroeconomic environment on the growth of the owner managed construction enterprises. Focusing on growth, this research has identified the key drivers of why some owner managed construction enterprises firms grow and others do not. The research has identified the macroeconomic environment as a key driver of the performance of the whole economy. A key element of the construction industry which positively benefitted the enterprises in the period 2002 - 2010 is the construction boom experienced because of the Soccer World Cup 2010. The construction bonanza was based on the ten new stadia to be build or renovated and the accompanying road infrastructure. This played a key factor in the positive growth experience by most of the firms in the industry. The South African economy performed well in the period 1994 - 2008. The good performance of the economy in the period 1994 - 2008, had a positive spillover effect on the construction sector and the enterprises in that sector. This proves that the macroeconomic environment is a key driver of growth and competitiveness. However, starting in 2008, the GEFC set in. The impact of the GEFC on the economy was very severe. The GDP declined dramatically and the inflation rose. This impacted the whole economy. Added to this was the impact of the newly introduced National Credit Act. The National Credit Act made access to credit especially for housing loans more difficult. Despite the combined negative consequences of the GEFC and the National Credit Act, the majority of the respondent enterprises continued to experience growth. One respondent enterprise suffered a dramatic decline in sales and growth in this period. This was more because of the 'wrong' marketing strategy it chose to respond to the overall down turn in the economy. Significantly, when the owner manager adjusted the marketing strategy, sales and growth have begun to pick up again. This proves that a positive macroeconomic environment is crucial as a driver of growth but is not a decisive factor because even when the macroeconomic environment turns negative, growth firms are able to maintain their growth path. So, in conclusion, the macroeconomic environment is a necessary but not sufficient condition for enterprise growth. The above conclusion on the macroeconomic environment is also true of the sector competitiveness and growth's impact on the growth of enterprises in that industrial sub sector. As the economy has grown, so has the construction industry. Within the period 2000 - 2008, the construction industry has also been performing well on the back of the good macro economic performance. As a result the RMB / BER and the FNB / BER Business Confidence Indexes have been on a gradual upward trend. The Respondent Enterprises in this research clearly benefited from this gradual upward trend in the economy in general and the construction industry in particular. The Respondent Enterprises experienced sustained growth in this period as well. This confirms that growth enterprises benefit from a growing and competitive industrial sub sector. However, the industrial sub sector took a negative turn on the back of the GEFC, the National Credit Act and the end of the 2010 Soccer World Cup construction boom in the pperiod 2008-2010. Despite this, the majority of the respondent enterprises continued to enjoy significant growth. This leads to the conclusion that the growth and competitiveness of the industrial sub sector is a key but not decisive driver of growth and competitiveness of SMEs. This research has therefore unraveled the "black box" of owner managed small construction enterprise growth of the South Africa context by analyzing the role of the macroeconomic environment, the growth and competitiveness of the industrial sub sector and the owner manager. In this process the research has focused on the role of the entrepreneur in facilitating or inhibiting growth and highlighted the entrepreneur's centrality to the growth process. Through the use of the case study method this research has been able to address the how and why of construction enterprises growth in Gauteng. This study has added value to the existing body of literature on enterprise growth by delving deeper into many already known factors driving enterprise growth. This research in most of the identified areas has been to analyze deeply and give greater insight into the dynamics of how growth actually happens within the enterprise through the role of the owner manager. Through this process this research has helped in opening Freel (2000)'s 'black box" of enterprise growth with particular reference to the construction sector in Gauteng, South Africa. This study contributes to the growing body of literature on the growth and transformation of SMEs globally. But specifically it makes a contribution to the understanding of the growth and transformation of the construction SMEs in Gauteng province of South Africa where there is a dearth of such studies. In a country and province where the issues of increasing black participation in the economy is topical, this study will increase society's understanding of how construction SME growth and transformation can contribute to the realization of this goal. This study assists in creating awareness within society of how entrepreneurship development can play a major role in achieving the goal of equitable distribution of the region's wealth. It contributes to a realization of a society that is supportive of enterprise development and an enterprise culture. The study contributes to the debate of what policy measures can assist in the development of a construction entrepreneurial class. The BEE policies attempt to create an environment which facilitates the growth and graduation of SMEs. This study will assist in informing how these policies can best be shaped. This study contributes to a greater understanding of this phenomenon in the context of the construction sector in South Africa. By focusing on the qualltative approach this study seeks to bring a different angle to the largely quantitative approach which has dominated the study of SME growth thus far. / Business Management / D.B.L.

Theses (MTech (Business Information Systems))--Cape Peninsula University of Technology, 2016. / This paper describes the redesigning processes of the National Building Regulations of South Africa. These processes are administered by the National Regulator for Compulsory Specifications (NRCS) in terms of the National Building Regulations and Building Standards Act 103 of 1977 (The Act). The application of the business processes and the Building Control Officers from various local authorities nation-wide who enforce the National Building Regulations and Building Standards Act, 103 of 1977 (hereinafter referred to as “the Act”) with particular reference to implementation of core regulatory business processes within the building industry in Southern Africa. The investigation was largely motivated by the high number of injuries, deaths and/or human lives affected adversely and reported due to collapsing and defective buildings. These disasters occurred at various Local Authorities, in private residential homes, government-owned buildings, abandoned and commercial buildings, such as shopping malls, have been investigated and reported by the Building Regulator, i.e. the NRCS in collaboration with the Department of Labour’s Commission of Enquiry between the years 2012 and 2014. The reports show that in those sectors of building, the local authorities’ Building Control Officers, as the legislated enforcers of the Building Regulations (with the oversight role played by the NRCS), experienced the highest levels of non-compliance by various parties who are affected by the Building Regulations, i.e. building owners or their legal representatives, built-environment professional practitioners and builders. This study applies the interpretive approach underpinned by qualitative methodology where interviews were used to collect data from building owners, prospective building owners, building occupants, built-environment practitioners, Local Authorities’ building control officers and The Regulator of the National Building Regulations. The empirical findings revealed that there is a critical need for business process review and strategy shifts that advance objectivity and benefits to compliance, visibility and awareness of regulatory process, the highlights of possible endangerment of human life due to non-compliance, the outlining of sanctions for failure to comply, and stakeholder liaison. The output is a re-module of business processes that will enforce and maintain compliance of the building regulations of South Africa.

D. Tech. (Department of Marketing Management, Faculty of Management Sciences), Vaal University of Technology. / In recent years, the concept of relationship-marketing earned eminence in academia with associated implications for marketing strategy. The aim of this study was to examine relationship intentions in the business-to-business (B2B) context from the concrete product environment within the construction industry of South Africa. Literature reviewed reveals that empirical studies for concrete product environment and the construction industry is limited, principally in South Africa, concerning the dimensions of relationship intentions. As deliberations on relationship-marketing intentions carry on maturing, there are imperative concerns yet to be clarified, one of which relates to customer’s buying behaviour in relation to the dimensions and outcomes of relationship intentions. Given the increasing prominence of customer buying patterns in modern marketplaces, the study intends to empirically analyse the dimesions and outcomes of buyer-seller relationship intentions, with reference to the civil and building concrete product users in a B2B setting within the South African construction industry. The civil and building engineering contractor segments were selected as research sites owing to their scope and size, which signify a productive market segment with prospects of influencing future behavioural intentions in the construction environment. The the study was underpinned by the relationship-marketing theory and social exchange theory, which clarified the dimensions and outcomes of relationship intentions of the civil and building constructs that underlie concrete products. As the study intended to determine the dimensions and outcomes of relationship intentions of civil and building contractors (customer) towards their concrete product manufacturer (supplier) organisations, a descriptive research method was chosen. The objective being to confirm and expand the dimensions of buyer-seller relationship intentions in the B2B industry context and to examine the explanatory power of the indetified dimensions. The current study employed a quantitative research method that is entrenched in the post-positivist paradigm, which also underpins this study. Data were collected using probability sampling in the form of systematic random sampling. A sample size of 560 respondents returned fully completed questionnaires. As the study was descriptive in nature, the reliability and validity of data were analysed, correlation analysis and structural equation modelling (SEM) were performed. The exploratory and confirmatory factor analysis were also conducted to confirm and expand the factor structure of the relationship intention dimensions. Preceding the main study’s data collection process, a pilot survey was undertaken to examine the correctness and accuracy of the questionnaire. The data collected were examined with the use of Statistical Package for the Social Sciences (SPSS) 25.0 and Analysis of Moment Structures (AMOS) version 25.0. The preliminary data analysis included the procedure of coding and examining the distribution of scores. In addition, the normality test results revealed that data were normally distributed. To confirm the consistency of the measuring instrument and its items, the reliability and validity tests were carried out. The results of the consistency of measures demonstrated that the measuring instrument was reliable. The correlation analysis disclosed a weak relationship between expectations, involvement and feedback towards relationship quality, whereas a moderate association was revealed between forgiveness and trust towards relationship quality, while a strong association was discovered between fear of relationship loss, information sharing and flexibility towards relationship quality construct. The suitability of the measurement and structural models were evaluated prior to testing the hypothesised relationships. The suggested relationships were verified by structural equation modelling (SEM). The hypotheses testing findings revealed that concrete product repurchase intentions by the study respondents were significantly and positively motivated by the supplier’s relationship quality and commitment that leads to customer satisfaction, loyalty and repurchase intentions. A framework of relationship marketing intentions for the concrete product environment of the South African construction industry was developed. It was anticipated that the proposed framework will contribute towards addressing the insufficiencies in the application of relationship marketing strategies. The empirical study results advocated that concrete product manufacturer-suppliers (CPM) must invest in methods of increasing their levels of relationship quality and commitment to maintain customer satisfaction and loyalty, which will lead to customer repurchase intentions. The study results revealed that unlike previous relationship intention studies that found five dimensions, this study proposed and found eight (involvement, expectations, forgiveness, feedback, fear of relationship loss, trust, flexibility and information sharing/exchange) dimensions of relationship intentions within the B2B concrete product environment. Furthermore, the study results revealed that customer satisfaction can be upheld by concentrating on relationship building strategies, which fuel customer loyalty and repurchase intentions by meeting or exceeding customer needs and requirements. One of the study contributions is the investigation of the order of the dimesions of relationship intentions in a B2B context for the concrete product environment within the construction industry. Therefore, the study pens down both the theoretical and practical contributions to the relationship marketing literature. Paths for additional research is offered. The outcome of this study advanced a framework of the dimensions of relationship intentions, which may possibly benefit future researchers. Future studies must consider the application of a cohesive research model, which includes supplementary variables using a larger sample size utilising a longitudinal study with the purpose of increasing generalisability of the results.

Small businesses growth and profitability is a national problem in South Africa (SA) and the Emerging Contractors (ECs) in the construction industry in Gauteng Province are no exception. The SA government expect ECs to become the main players in economic transformation and growth, job creation and income generation. However, ECs fail to live up to the expectations as some are characterised by low performance levels and are at risk of business closure. The purpose of this research is to examine the perceptions of Small Business Executives (SBEs) on determinants of business performance so that a performance model that could guide ECs within the construction business is developed. The researcher used a mixed approach to examine the perceptions of SBEs on determinants of ECs’ performance by applying both qualitative and quantitative research approaches. The population from which the sample was drawn comprised of 1890 urban based ECs registered with CIDB in the construction industry in Gauteng. Systematic random sampling was utilized and a sample size of 501 ECs was used. A structured questionnaire and interview guide were administered as the data collection instruments. A pilot survey was conducted where 2 key informants (SBEs) and 15 respondents (SBEs) were interviewed as representatives of ECs. A survey was used to assess the four hypotheses in the study. Content analysis was used to identify themes that emerged from qualitative data. The analysis of qualitative data demonstrated the perceptions of SBEs that financial factors, manpower, materials, machinery and equipment, project implementation, quality of work, legal and environmental and strategic planning were the main determinants that should be addressed when setting up and running construction businesses to reduce the negative impact on business performance. Based on the perceptions of SBEs, in quantitative, the univariate and multivariate statistical methods were performed to measure the level of significance between and among the performance determinants were tested at 5% confidence interval. Multiple linear regressions carried out based on the perceptions of SBEs identified strategic planning, project implementation and project performance as the most statistically significant factors in predicting the performance of ECs in Gauteng Province. The results from both qualitative and quantitative methods were synthesised and analysed through data transformation, typological development and case study analysis and the perceptions of respondents indicated a strong agreement between the qualitative and quantitative results. Based on multivariate results which were a result of the perceptions of SBEs, a performance prediction model was developed which is the core contribution of the study. The structure of the model, how it is used, its advantages and disadvantages were presented. The model provides a platform upon which ECs could predict performance and this would benefit ECs, clients, community and policymakers. In conclusion, the study established three significant determinants that include strategic planning, project implementation and project performance as highly relevant variables to improve construction business performance. Based on the perceptions of the respondents, the study recommends ECs to acquire and develop financial management skills that would enable them to understand and manage financial requirements that stakeholders such as financial institutions need in the areas of budgeting and cash flow management, bookkeeping knowledge, financial policies and controls and project pricing strategy. On the shortage of skills, the study recommends SBEs to take an initiative role in training employees, motivating and retaining competent workforce. The government need to establish technical colleges for training workers (apprenticeship) in order to equip them with appropriate industry knowledge, skills and experience. Lack of collateral security was widely reported by most SBEs and the study recommends the formation of a sector bank that would support emerging contractor businesses. / Business Management / D.B.L.

Small businesses growth and profitability is a national problem in South Africa (SA) and the Emerging Contractors (ECs) in the construction industry in Gauteng Province are no exception. The SA government expect ECs to become the main players in economic transformation and growth, job creation and income generation. However, ECs fail to live up to the expectations as some are characterised by low performance levels and are at risk of business closure. The purpose of this research is to examine the perceptions of Small Business Executives (SBEs) on determinants of business performance so that a performance model that could guide ECs within the construction business is developed. The researcher used a mixed approach to examine the perceptions of SBEs on determinants of ECs’ performance by applying both qualitative and quantitative research approaches. The population from which the sample was drawn comprised of 1890 urban based ECs registered with CIDB in the construction industry in Gauteng. Systematic random sampling was utilized and a sample size of 501 ECs was used. A structured questionnaire and interview guide were administered as the data collection instruments. A pilot survey was conducted where 2 key informants (SBEs) and 15 respondents (SBEs) were interviewed as representatives of ECs. A survey was used to assess the four hypotheses in the study. Content analysis was used to identify themes that emerged from qualitative data. The analysis of qualitative data demonstrated the perceptions of SBEs that financial factors, manpower, materials, machinery and equipment, project implementation, quality of work, legal and environmental and strategic planning were the main determinants that should be addressed when setting up and running construction businesses to reduce the negative impact on business performance. Based on the perceptions of SBEs, in quantitative, the univariate and multivariate statistical methods were performed to measure the level of significance between and among the performance determinants were tested at 5% confidence interval. Multiple linear regressions carried out based on the perceptions of SBEs identified strategic planning, project implementation and project performance as the most statistically significant factors in predicting the performance of ECs in Gauteng Province. The results from both qualitative and quantitative methods were synthesised and analysed through data transformation, typological development and case study analysis and the perceptions of respondents indicated a strong agreement between the qualitative and quantitative results. Based on multivariate results which were a result of the perceptions of SBEs, a performance prediction model was developed which is the core contribution of the study. The structure of the model, how it is used, its advantages and disadvantages were presented. The model provides a platform upon which ECs could predict performance and this would benefit ECs, clients, community and policymakers. In conclusion, the study established three significant determinants that include strategic planning, project implementation and project performance as highly relevant variables to improve construction business performance. Based on the perceptions of the respondents, the study recommends ECs to acquire and develop financial management skills that would enable them to understand and manage financial requirements that stakeholders such as financial institutions need in the areas of budgeting and cash flow management, bookkeeping knowledge, financial policies and controls and project pricing strategy. On the shortage of skills, the study recommends SBEs to take an initiative role in training employees, motivating and retaining competent workforce. The government need to establish technical colleges for training workers (apprenticeship) in order to equip them with appropriate industry knowledge, skills and experience. Lack of collateral security was widely reported by most SBEs and the study recommends the formation of a sector bank that would support emerging contractor businesses. / Business Management / D.B.L.

M. Tech. (Department of Cost and Management Accounting, Faculty of Management Sciences), Vaal University of Technology. / Working capital management is an important aspect in the business in order to meet its daily activities. Permanent working capital, temporary working capital, gross working capital and net working capital are four types of working capital. The construction industry, as compared to any other industry, plays an important role in the economic growth of the country. The construction industry is regarded as the largest employer in the labour market and appropriate management of liquidity is essential. Construction contracts are divided into lump sum contracts, unit price contracts and cost plus a fee contracts and have the following role players: employer, employer’s representative, professional team, contractor, sub-contractor and adjudicator. This study analysed the relationship between working capital management and financial performance of JSE listed construction companies during the period 2009-2019. Annual financial statements, which included statement of financial position and statement of financial performance of all listed construction companies during the period 2009-2019 were extracted from the external database (IRESS) to obtain the data needed for statistical analysis. This study used a quantitative research method to analyse the relationship between working capital management and financial performance. Multiple linear regression and correlation analysis were used in this study with inventory conversion period (ICP), average collection period (ACP) and average payment period (APP) as independent variables and return on assets (ROA), return on equity (ROE) and gross operating profit (GOP) as dependent variables, in order to analyse the relationship between working capital management and financial performance of JSE-listed construction companies during the period 2009-2019. Results of this study indicated that working capital management has little or no influence on the financial performance of JSE-listed construction companies, therefore, this indicates that listed construction companies in South Africa need to manage their working capital properly by putting some new policies in place on their accounts payables and receivables, in order to have a relationship between working capital management and financial performance.